Ratings based on 895 Guest Reviews
Hear it directly from our travellers
3.7 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Nov. 6, 2024
Comment from Hotel Management
Nov. 7, 2024 by Manager, Hotel Management
Thank you for rating us, we appreciate your time
by A traveller
Posted Aug. 23, 2024 on Expedia
Great service
Comment from Hotel Management
Aug. 23, 2024 by manager , Hotel Management
Thank you Adrian, we appreciate you rating us
by A traveller from San Francisco
Posted Aug. 23, 2024 on Expedia
Comment from Hotel Management
Aug. 25, 2024 by manager , Hotel Management
We appreciate you rating us. We hope we can make your next stay a 5 of 5
by A traveller
Posted Aug. 23, 2024 on Expedia
Not what I expected from Best Western
Comment from Hotel Management
Aug. 23, 2024 by Manager , Hotel Management
Thank you Lucy, we appreciate you rating us
by A traveller
Posted Aug. 19, 2024 on Expedia
It was perfect for our visit. Felt safe and fun for my 11 year old son. Just wished the hot tub was working. But the delicious breakfast helped balance it out. Super convenient being across from the shopping area with so many food choices.
Comment from Hotel Management
Aug. 20, 2024 by manager, Hotel Management
Thank you Jessica, we appreciate you rating us
by A traveller
Posted Aug. 19, 2024 on Hotels
The smell of the room was good, But It was hair in my son bed an in mine when I pulled the cover back, The carpet in room 131 is dirty I’m not gone complain about the bug in the bathroom it was just a cricket walking back n forth,Let’s not forget he main part the mattress was horrible my whole right side was in pain when I jump up outta bed you can feel the springs , I checked out a day early an they won’t refund me for the next day I didn’t stay. I have photos for some reason this site they won’t post.
Comment from Hotel Management
Aug. 20, 2024 by manager , Hotel Management
We will address, thank you.
by A traveller
Posted Aug. 17, 2024 on Expedia
Accommodations were outdated, old mattress that had no support, just a hollow box. Difficult entrance due to one way entrance off main road, and heavy traffic area. Would not recommend.
Comment from Hotel Management
Aug. 23, 2024 by manager , Hotel Management
Thank you for letting us know about your stay. We'll look into the bedding.
by A traveller
Posted Aug. 15, 2024 on Expedia
Overall look of hotel was dirty. Trying to get out of the proerty was very hard with all the trafic and you could only go one way. So much traffic that it was so noisy. Plus they did not inforce the pool closing time. I felt unsafe with all the homeless people around the area. Just wasn't happy at all. The office chair was a fack leathe and most of it came off the chair. The other fabric chair in the room had stains all over it. I had to sit on the bed since both chairs were gross.
Comment from Hotel Management
Aug. 15, 2024 by front office manager , Hotel Management
We appreciate your time letting us know about the room condition. We will look into it.
by A traveller
Posted Aug. 13, 2024 on Expedia
Personal needs to be friendlier mainly front desk
Comment from Hotel Management
Aug. 13, 2024 by front office manager, Hotel Management
Thank you, we appreciate you rating us.
by A traveller
Posted Aug. 11, 2024 on Hotels
Comment from Hotel Management
Aug. 11, 2024 by manager, Hotel Management
Thank you Timothy, we appreciate you rating us.
