Note fondée sur 9 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
1,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Dated, unclean and disappointing.
Publié le 18 août 2024 sur HomeAwayThis property is in an excellent location, but the condo itself was both dirty and outdated. Random trash, a dirty shower and lots of dust and dirt on the bed frame were an immediate turn off. The Wi-Fi barely worked, and the AC unit in the dining room area didn’t really help in the bedroom. The mattress is clearly very old and wildly uncomfortable as well.
If I were in town for a night and simply needed a bed and a hot shower, sure, this place would fit the bill. But for $500 over two nights you’d expect it to be clean, not have peeling furniture throughout and if there’s a no water consumption order in the entire complex, maybe someone could leave renters a few bottles in the fridge? Sorry, but for the $178 “rental fee” I’d expect it to at least have been cleaned and have some drinkable water on hand in the unit. Buyer beware.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for sharing your feedback, we're pleased our home's location served you well! That said, we apologize for the issues you encountered that detracted from your stay. Our local manager assured us that the Mountainside Resort has a "do not drink" order currently in place and we apologize for the inconvenience. Additionally, new furniture is being ordered and we appreciate your feedback as an opportunity to improve. We hope you will allow us the chance to provide you with a truly exceptional vacation experience in the future.
par un voyageur
Publié le 10 août 2024 sur HomeAway
par un voyageur
Ski trip with teens
Publié le 14 mai 2024 sur HomeAwayIt was difficult to get in, the key/doorknob didn’t work but was able to communicate with owner to find another key. There weren’t sheets for the bed but able to contact management who sent some over before bedtime.
Commentaires de Gestion de l’hôtel
14 mai 2024 par VrboOwner, Gestion de l’hôtel
Thank you so much for taking the time to share your feedback following your stay, Kathryn. We hope you were able to enjoy your visit to our home, overall. We apologize that your experience was not the vacation for which you had planned and for which we strive to provide our guests. Please know that it is never our intention to disappoint, and we appreciate you notifying us promptly of the issues you encountered with the lock and linens so that we could take the appropriate steps toward a resolution. The comfort and satisfaction of our guests is our priority and the experience you had is certainly not commonplace, nor is it indicative of our level of service. We have followed up with our local team regarding your experience so they can discuss preventative measures with the appropriate parties to ensure the continued enjoyment of our future guests. We welcome your feedback as a means to improve. We hope to host you for a truly carefree stay in the future.
par un voyageur
Nice stay
Publié le 18 mars 2024 sur HomeAwayJust what was needed for a ski trip. Only problem was that the hot tub was shut down, but that would be on the condo community rather than the owner of the rental unit.
Commentaires de Gestion de l’hôtel
25 mars 2024 par VrboOwner, Gestion de l’hôtel
Thank you for sharing your experience, we're pleased our home was a perfect fit for your getaway! As you noted, the hot tub is managed by the resort but we regret any disappointment this caused your party. Our local manager assured us it is being repaired and we hope to host you again soon.
par un voyageur
Comfy Condo
Publié le 17 août 2023 sur HomeAwayGood location, easily walkable to the Alchemist if you don't mind the hill. DC fast charging available at The Alchemist if you have an EV. Condo deck was nice on a cool summer evening playing card games.
par un voyageur
Terrible stay for us.
Publié le 15 juill. 2023 sur HomeAwayPlace smells like mold. WiFi is terrible and constantly disconnects. The second bathroom doesn’t work. Toilet doesn’t flush, shower with bath doesn’t work at all. The ceiling started ripping paint off the wall during our stay so bad we had to call maintenance because of a water leak and asked for money back and was NOT called by a manager like I was told I would be! Terrible terrible terrible!!!
Commentaires de Gestion de l’hôtel
31 juill. 2023 par VrboOwner, Gestion de l’hôtel
Hi Akasha, thank you for sharing your feedback and bringing some items to our attention that may need to be fixed and improved. We are so sorry if our standards were not met during your time with us. We have forwarded your feedback to the local staff so they can work to improve the home and amenities for future guests. We hope you'll give us a second chance to impress you!
par un voyageur
One of the worst rentals we have ever had.
Publié le 17 mars 2022 sur HomeAwayThe toaster, microwave and tv did not work. Ceiling and wall cracks, water leak stains on living room ceiling, very dated furnishings and a terrible musty odor necessitating open windows.
The gas fireplace exploded and sent sparks out onto the rug while we were there.
par un voyageur
Stowe long weekend
Publié le 23 févr. 2022 sur HomeAwayOlder property in need of TLC. Hot water was great, bed creaked every time you moved and pull out coach wasn’t the most comfortable.
Commentaires de Gestion de l’hôtel
20 juin 2023 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to submit your feedback, Jim! We appreciate you letting us know there is room for improvement, and we'll pass your comments regarding bed comfort onto our management team for consideration. We hope to have another chance to impress you in the future!
par un voyageur
Publié le 25 sept. 2021 sur Expedia
Condo very run down. No hot water. Poor water pressure, musty moldy smell. Was not walking distance to town!
