Avis Econo Lodge

Dear Charles,Thank you for your feedback. We’re sorry to hear that your room did not meet your expectations. We thoroughly inspect each room before assigning them to our guests to ensure they meet our high standards.If there’s anything specific you’d like to discuss or if you have any further feedback, please don’t hesitate to contact us. We take cleanliness very seriously and will review our inspection process to prevent any future issues.We hope you’ll give us another opportunity to provide you with a better experience in the future.Warm regards,Melanie T. McKinneyFront Desk SupervisorEconoLodge Cleveland Southeast - Kent

Dear Valued Guest,Thank you for sharing your feedback. We apologize for any inconvenience you experienced during your stay. While we do provide blankets upon request and are always happy to assist with items like irons and ironing boards, we understand that these details can affect your overall experience.Please rest assured that our hotel is located in a safe area, and we take security very seriously with 24-hour front desk staff and onsite security measures in place. We're glad that our accommodations served their purpose for your one-night stay, though we're sorry to hear that we didn’t fully meet your expectations for a longer visit.We appreciate your comments as they help us improve, and we hope you might consider giving us another chance in the future.Safe travels,Melanie T. McKinneySupervisor, EconoLodge Streetsboro-Cleveland Southeast

Dear Stefan,Thank you for your positive review! We’re glad to hear that you had a good stay with us and that our hotel met your needs. Your feedback is much appreciated, and we're always striving to make each guest's experience even better.If there’s anything specific that would have made your stay a 5-star experience, we’d love to hear your suggestions. We hope to welcome you back for another visit in the future!Best regards,Melanie T. McKinneySupervisor, EconoLodge Streetsboro-Cleveland Southeast

Hello Rick, Thank you for taking your precious time to rate us. We will be working even harder to make your stay memorable. Regards, Eva

Dear William,Thank you for your feedback and for highlighting the cleanliness of our hotel. We’re glad to hear that you found our property nice and clean.We appreciate your tip about the blankets. We do provide thin sheets by default, but we’re happy to provide additional blankets upon request to ensure our guests are comfortable. We’ll make sure to remind our team to offer blankets proactively to guests who might need them.Thank you again for your comments, William. We look forward to welcoming you back and ensuring a comfortable stay on your next visit.Best regards,Melanie T. McKinneyHotel SupervisorEconoLodge of Streetsboro - Cleveland Southeast - Kent

Dear [Guest's Name],Thank you for taking the time to share your feedback with us. We're glad to hear that you appreciated the quietness of the area and found our front desk staff to be kind. It's always our goal to provide a welcoming and comfortable environment for our guests.I apologize for the inconvenience you experienced with the towel situation. We strive to ensure that all our guests have what they need, and I regret that this was not the case during your stay. The reason we ask guests to request additional towels at the front desk is so that we can accurately document and ensure that every request is met promptly. We understand this may have caused some frustration, and we will work on improving our communication to make this process smoother for our guests.Regarding the ice machine, washing machine, and soft drink machine, we sincerely apologize for the inconvenience. We do have all of these amenities on the 1st floor. We understand how important these amenities are, especially during a longer stay. Please know that we are actively working to address these issues and will take steps to prevent such disruptions in the future.I'm also glad you took the initiative to document any pre-existing damages in your room upon arrival. Your 100 incidental hold has been fully released, and we assure you that no charges were made for the issues you documented. If you have any further questions or concerns, please don't hesitate to reach out to us directly.We appreciate your understanding and hope that despite these challenges, you might consider staying with us again in the future. Your feedback helps us improve, and we’re committed to making your next stay a much more enjoyable one.Sincerely,Melanie T. McKinneyHotel SupervisorEconoLodge Streetsboro - Cleveland Southeast - Kent

Dear Guest,Thank you for taking the time to provide your feedback on your recent stay at EconoLodge of Streetsboro - Cleveland Southeast - Kent. We appreciate your honest review and are pleased to hear that you found certain aspects of your stay satisfactory.We’re sorry to learn that your experience did not fully meet your expectations. If you have specific concerns or suggestions for improvement, please feel free to reach out to us directly. Your feedback is valuable as we strive to enhance our services and ensure a better experience for our guests.We hope you were able to enjoy our amenities, such as the free Wi-Fi and picnic tables outside. We’re also excited to offer a complimentary breakfast starting this fall!Thank you again for your review. We hope to have the opportunity to welcome you back and provide a more satisfying experience on your next visit.Best regards,Melanie T. McKinneyHotel SupervisorEconoLodge of Streetsboro - Cleveland Southeast - Kent

Dear Stacy,Thank you for taking the time to share your feedback about your recent stay at EconoLodge of Streetsboro - Cleveland Southeast - Kent. We appreciate your rating and are glad to hear that you found some aspects of your stay satisfactory.I’m sorry to learn that your experience did not fully meet your expectations. If there are specific areas where you felt we could improve, please let us know. Your feedback is crucial in helping us enhance our services and facilities.We hope you had the chance to enjoy some of our amenities, such as the free Wi-Fi and the picnic tables outside. We’re also looking forward to offering a complimentary breakfast starting this fall!Thank you again for your comments, Stacy. We hope to have the opportunity to provide you with a better experience on your next visit.Best regards,Melanie T. McKinneyHotel SupervisorEconoLodge of Streetsboro - Cleveland Southeast - Kent

Dear Alonzo,Thank you so much for your fantastic 10/10 review! We are thrilled to hear that you had a great stay at EconoLodge of Streetsboro - Cleveland Southeast - Kent.Your positive feedback means a lot to us and is a great motivation for our team. We’re delighted that you enjoyed your stay and found everything to your satisfaction.If there’s anything specific you appreciated or if you have any suggestions for us, we’d love to hear them. We look forward to welcoming you back on your next visit to Streetsboro!Thank you again for choosing to stay with us.Best regards,Melanie T. McKinneyHotel SupervisorEconoLodge of Streetsboro - Cleveland Southeast - Kent