Note fondée sur 764 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,8 Service et personnel
3,6 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Quebec
Publié le 7 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Front Desk Supervisor, Gestion de l’hôtel
Dear Josee,Thank you for staying with us in room 134 and for sharing your feedback. We’re truly sorry to hear that your experience did not meet expectations. While we don’t have further details about the issues you encountered, we would love the opportunity to discuss them and address any concerns you may have.Please know that we always strive to provide our guests with a clean, comfortable, and enjoyable stay. We encourage all guests to inform us right away if they encounter any issues during their visit, so we can address them immediately or offer upgrades when available.If you'd like to share more details about your stay, we’re happy to investigate further and make any necessary improvements. Feel free to reach out directly to us.Sincerely,Melanie T. McKinneySupervisor, EconoLodge Streetsboro-Cleveland Southeast
par un voyageur
Publié le 2 juin 2024 sur Expedia
not clean enough
Commentaires de Gestion de l’hôtel
4 juin 2024 par Front Desk Supervisor, Gestion de l’hôtel
Dear Charles,Thank you for your feedback. We’re sorry to hear that your room did not meet your expectations. We thoroughly inspect each room before assigning them to our guests to ensure they meet our high standards.If there’s anything specific you’d like to discuss or if you have any further feedback, please don’t hesitate to contact us. We take cleanliness very seriously and will review our inspection process to prevent any future issues.We hope you’ll give us another opportunity to provide you with a better experience in the future.Warm regards,Melanie T. McKinneyFront Desk SupervisorEconoLodge Cleveland Southeast - Kent
par un voyageur de L'Ancienne-Lorette
Publié le 8 juill. 2019 sur Hotels
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Front Desk Supervisor, Gestion de l’hôtel
Dear Lidya,Thank you for your feedback. We understand that traveling with pets can sometimes lead to confusion, and we regret any inconvenience you may have experienced. As outlined in our pet policy, we only welcome dogs in designated pet-friendly rooms, which is also clearly stated on Expedia and at the time of booking.Because your reservation was past the cancellation period, we were unable to issue a refund, as per our policy. We appreciate your understanding and recommend contacting us directly for any future stays to ensure all your needs are met, especially if traveling with a pet.If you have any further questions or concerns, please don't hesitate to contact us.Warm regards,Econo Lodge Management
par un voyageur
Publié le 13 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Front Desk Supervisor, Gestion de l’hôtel
Dear Wilian,Thank you for your feedback regarding your recent stay in room 208. We understand that your experience may have been impacted by the situation with the electric skillet. As you are aware, we have a strict no-cooking policy for the safety and comfort of all our guests, which is clearly outlined on the signed registration card and was explained during check-in.We want to ensure that all of our guests are aware of these rules to prevent any issues during their stay. If you have any further questions or concerns about the policy, please don’t hesitate to contact us.Thank you for your understanding, and we hope to have the opportunity to serve you again under more favorable circumstances.Sincerely,Melanie T. McKinneySupervisor, EconoLodge Streetsboro-Cleveland Southeast
par un voyageur
Publié le 12 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Front Desk Supervisor, Gestion de l’hôtel
Dear Jonathan,Thank you for sharing your feedback. I'm truly sorry to hear about your disappointment with our policies and your recent experience. Upon reviewing your reservation, I noticed that it was scheduled for a 3-night stay. Unfortunately, as per our cancellation policy, we did not receive a call by 6:00 PM on 09/06 to inform us of any changes. As a result, a one-night charge was applied, in line with our standard policy.We always strive to make sure our guests are informed of these guidelines during the booking process to avoid any confusion or inconvenience. However, I fully understand how frustrating this situation can be, and I sincerely apologize for any misunderstanding.If you have any further questions or if there’s anything else we can do to assist you, please don’t hesitate to contact us. We truly value your understanding and hope to serve you in the future under more pleasant circumstances.Warm regards,Melanie T. McKinneyHotel SupervisorEconoLodge of Streetsboro - Cleveland Southeast - Kent
par un voyageur
Publié le 10 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Front Desk Supervisor, Gestion de l’hôtel
Dear Warren,Thank you for choosing to stay with us in room 139 and for taking the time to leave your review! We’re pleased to see that you had an overall positive experience and appreciate your 8/10 rating. Your feedback helps us continue to improve the quality of service we offer.If there’s anything specific you think we could enhance, we’d love to hear from you. We hope to welcome you back during your next visit to the area and work to make your stay even better!Sincerely,Melanie T. McKinneySupervisor, EconoLodge Streetsboro-Cleveland Southeast
par un voyageur
Publié le 4 sept. 2024 sur Expedia
Best price for the best hotel I’ve ever paid in my life!
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Barbara, Gestion de l’hôtel
Hi, Steven! Thanks for your amazing words of appreciation. Words like these drive us to work even harder. Have a wonderful day! Regards, Barbara
par un voyageur
Publié le 1 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Barbara, Gestion de l’hôtel
Thank you for rating us with such awesome words, Cathy ! We will strive to keep up with your expectations every time. Regards, Barbara
par un voyageur
Publié le 1 sept. 2024 sur Expedia
It was pleasant visit, staff were friendly
Good value of the money
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Barbara, Gestion de l’hôtel
Hi, Karmveer ! Thanks for your amazing words of appreciation. Words like these drive us to work even harder. Have a wonderful day! Regards, Barbara
