Note fondée sur 56 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,5 Service et personnel
3,6 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 mai 2024 sur Expedia
Bâtiment trop vieux et trop vétuste
Commentaires de Gestion de l’hôtel
23 mai 2024 par Anchala , Gestion de l’hôtel
Dear Jean Marc,Thank you for your feedback. We apologize if the condition of the building did not meet your expectations. We're constantly working to improve our facilities, and we appreciate your input. We hope to welcome u back for a better experience in the future
par un voyageur
Publié le 23 août 2024 sur Expedia
Just would have preferred a bar facility but was fine with that also thanks
Commentaires de Gestion de l’hôtel
29 août 2024 par Anchala , Gestion de l’hôtel
Dear Ann,Thank you for your feedback and we will look into this. We hope to welcome you back in the future.
par un voyageur
Publié le 11 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 août 2024 par Anchala , Gestion de l’hôtel
Dear Magnus,Thank you for your feedback.
par un voyageur
Publié le 30 juill. 2024 sur Expedia
Nur is very kind. But she have to do all. Please hire more staff. The cleaning is very bad.
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Anchala , Gestion de l’hôtel
Dear Francesco,Thank you for your feedback and for highlighting Nur's kindness. We appreciate your recognition of her efforts. We apologize for the issues you encountered with the cleaning and acknowledge your concerns about staffing levels. Thank you for bringing these matters to our attention, and we hope to provide a better experience on your next visit.Best regards,
par un voyageur
Unimpressed with service, nice old hotel.
Publié le 25 juill. 2024 sur HotelsThis was a very pretty old hotel… But we were unimpressed with the service. When we checked in the person answered a phone call and we were standing waiting with our luggage. The hotel was not so busy. The rooms are reasonably clean, but there’s little care attention put into products like soap and shampoo. Location was good right by the ferry, which was handy as we didn’t have our own car. However, we will choose somewhere different next time.
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Anchala , Gestion de l’hôtel
Dear Sand,Thank you for your feedback and for choosing to stay with us. We are glad you appreciated the charm of our historic hotel and its convenient location near the ferry.We apologize for the delay during check-in and the lack of attention to amenities like soap and shampoo.We appreciate your honesty and hope to have the opportunity to provide a better experience in the future.Best regards,
par un voyageur
Could be much better
Publié le 17 juill. 2024 sur HotelsThis hotel was probably very good in its day but it could use a bit of tlc.
The staff were welcoming but clearly stressed. Dinner service was very very slow with no ambience in the restaurant. No alcohol served so you will have to byo.
Its a shame as its a prime location but based on the restaurant experience i wouldnt stay again.
Commentaires de Gestion de l’hôtel
25 juill. 2024 par Anchala , Gestion de l’hôtel
Dear Mairi,Thank you for sharing your experience with us. We’re pleased to hear that our staff were welcoming, and we appreciate your kind words about our location. We apologize for the slow dinner service and the lack of ambiance in the restaurant. We understand how important a pleasant dining experience is, and regarding the lack of alcohol service, we are sorry we don’t offer. We appreciate your feedback and hope to have the opportunity to better serve you in the future.Best regards,
par un voyageur
Publié le 16 juill. 2024 sur Expedia
I loved this stay. The hotel had some poor reviews and I did not have that experience. The checkin process was quick and easy. The staff were very friendly. The hotel could not be closer to the ferry (you could walk in five minutes probably). We had the closest parking spot as live ever had - right in front of the hotel (free parking until 9am).
The beds were comfortable. The room was cute.
There was one time when I heard the pipes from someone else’s room. We were there late and out pretty early so that didn’t really affect us.
If this might be a concern for you I would recommend wax ear plugs.
Don’t let the quirks of an old building or the negative reviews of a few turn you off of this one!
Commentaires de Gestion de l’hôtel
25 juill. 2024 par Anchala , Gestion de l’hôtel
Dear Stephanie,Thank you so much for your wonderful feedback. We’re thrilled to hear that you enjoyed your stay with us and found the check-in process smooth and the staff friendly. It’s great to know that our convenient location near the ferry and the comfortable accommodations contributed to a pleasant experience. We appreciate your understanding regarding the noise from the pipes, and we’re glad it didn’t affect your stay. We’re grateful for your recommendation and hope to welcome you back in the future.Best regards,
par un voyageur
Publié le 21 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 juin 2024 par Anchala , Gestion de l’hôtel
Dear Justin,Thank you for your feedback.
par un voyageur
In need of modernisation
Publié le 21 juin 2024 sur HotelsCommentaires de Gestion de l’hôtel
21 juin 2024 par Anchala , Gestion de l’hôtel
Dear David,Thank you for your feedback. We appreciate your honesty and understand the importance of modern amenities for a comfortable stay. We hope you will consider staying with us again in the future.
par un voyageur
Publié le 11 juin 2024 sur Expedia
The room we had should not be rented out. The window wouldn’t close; it was open about 4”. We shoved a towel in to block the cold air and rain. The ceiling in the bathroom leaked badly. In the morning there was quite a puddle. Extremely dated which would be fine if it was an interesting dated. The reception staff are hard to find, but once you find one they’re helpful.
Commentaires de Gestion de l’hôtel
14 juin 2024 par Anchala , Gestion de l’hôtel
Dear Christine,Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay. We are especially sorry about the window that wouldn’t close and the leaking bathroom ceiling. This is unacceptable, and we are addressing these problems. We're glad to hear that our reception staff were helpful once you found them, but we acknowledge that they should be more readily available to assist guests. We appreciate your patience and understanding and hope you'll consider giving us another opportunity to provide a better experience.
