Note fondée sur 627 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Courtyard Stuart Management, Gestion de l’hôtel
Thank you for providing us with a 5 out of 5 rating! We hope to welcome you back in the future if your travels ever bring you back to our area.
par un voyageur
Publié le 26 août 2024 sur Expedia
A/C was hot, hairdryer was on its last leg, clothes iron leaked all the water out, was really disappointing
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Courtyard Stuart, Gestion de l’hôtel
Thank you for taking the time to share your feedback with us. I’m genuinely sorry to hear that your recent stay didn’t meet your expectations. We strive to provide a comfortable and enjoyable experience for all our guests, and I regret that we fell short in this instance.Regarding the issues you mentioned, I want to assure you that we addressed them promptly. Our maintenance team will look into the A/C unit to ensure it’s functioning properly. We will also be replacing the hairdryer and iron to avoid any inconvenience for future guests.Your feedback is invaluable to us, and we appreciate you bringing these matters to our attention. Thank you again for staying with us, and we hope to have the opportunity to welcome you back in the future for a much-improved experience.
par un voyageur
Publié le 23 août 2024 sur Hotels
par un voyageur
Publié le 18 août 2024 sur Expedia
The noise of the ac, very hard to sleep. The bottom floor of the bath tub was too dirty, like a stain dirty
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Courtyard Stuart, Gestion de l’hôtel
Thank you for taking the time to share your feedback. I’m truly sorry to hear that your stay was affected by these issues. We value your comments as they help us enhance our services and ensure a better experience for our guests.I apologize for the inconvenience caused by the noise from the A/C unit. We understand how important a good night's sleep is and will have our maintenance team inspect and address the issue promptly.Regarding the cleanliness of the bathtub, this is certainly not the standard we aim to uphold. I’m addressing this with our housekeeping team to ensure that all areas are thoroughly cleaned and maintained to meet our high standards.Your satisfaction is very important to us, and I appreciate you bringing these matters to our attention.Thank you again for staying with us, and we hope to have the chance to welcome you back in the future with a much-improved experience.
par un voyageur
Just okay
Publié le 14 août 2024 sur HotelsThe woman at the check in counter was very friendly and helpful, the room was clean and the beds were comfortable, however we encountered quite a few issues during our stay. First off the AC in the room barely worked, we had it set as low as it could go and we were still sweating. We paid extra for breakfast to be included, when we went down for breakfast the next morning we were told we needed a voucher but was not given any further information about it and was still made to pay for the food, so might as well not bother paying for breakfast to be included. The wifi also barely worked, at first it was storming so that's not the hotels fault but once that stopped and the wifi was connected to the TV again it still would not connect on our phones the entire weekend. Overall it was an okay hotel, but could definitely use some updating.
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Courtyard Stuart , Gestion de l’hôtel
Thank you for taking the time to share your detailed feedback about your recent stay with us. I’m delighted to hear that you found our check-in staff friendly and helpful, and that you appreciated the cleanliness of your room and the comfort of the beds.However, I’m sorry to learn that several aspects of your stay did not meet your expectations. I want to assure you that we take your concerns very seriously.We will investigate the issue with the A/C unit to ensure it is functioning correctly and provide a more comfortable environment for our guests. I’m also sorry for the confusion regarding the breakfast voucher. This is certainly not the experience we intend to provide, and I will follow up with our team to ensure that our breakfast process is clearer and more efficient in the future.Regarding the WiFi, I understand how frustrating connectivity issues can be. We’ll review our network setup to address any persistent issues and improve the service.Your feedback about the need for updates is also appreciated, and we are continuously working on improvements to enhance our guests' experiences.Thank you once again for your comments.
par un voyageur
Not the worst…
Publié le 4 août 2024 sur HotelsOverall it wasn’t a terrible experience. The hotel is nice but could definitely use some AC upgrades, it wasn’t cooling well in the room. I liked that there were balcony rooms, the beds were really comfortable! The staff was very friendly as well.
Cons: there was still some trash in the trash bin in the room from the prior occupants, the room smelled SO bad (musty) when we arrived. It was making me physically ill/nauseous. I had to go buy ozium and a wall plug-in air freshener. The bathroom door handle had crud build up on it so I had to clean that. The wallpaper in the bathroom was moldy in some spots.The tv was really dim with one bright spot like it had been hit/damaged. And normally hotels have a 24/hr self serve coffee bar but this hotel didn’t which was a bummer.
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Courtyard Stuart , Gestion de l’hôtel
Thank you for taking the time to provide such detailed feedback about your recent stay. We’re pleased to hear that you found our hotel nice, enjoyed the balcony rooms, and appreciated the comfort of the beds and the friendliness of our staff.However, I’m truly sorry to learn about the issues you encountered. I apologize for the cleanliness concerns you mentioned, including the trash bin and the musty odor. This is not the standard we aim to uphold, and I will be addressing these issues with our housekeeping team to ensure a more thorough inspection and cleaning process in the future.The bathroom door handle and moldy wallpaper are also concerning, and I appreciate you bringing these to our attention. We will have our maintenance team look into these issues immediately to rectify them.Regarding the TV and the absence of a 24-hour coffee bar, I understand how these details could affect your experience. We are currently evaluating our amenities and will consider your feedback as we plan for future upgrades.Thank you again for your comments. Your feedback is invaluable in helping us improve our services, and we hope to have the opportunity to provide a more seamless experience on your next visit.
par un voyageur
Publié le 4 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Courtyard Stuart Management, Gestion de l’hôtel
Thank you for providing us with a 5 out of 5 rating! We hope to welcome you back in the future if your travels ever bring you back to our area.
par un voyageur
Publié le 4 août 2024
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Courtyard Stuart Management, Gestion de l’hôtel
Thank you for providing us with a 5 out of 5 rating! We hope to welcome you back in the future if your travels ever bring you back to our area.
par un voyageur
Publié le 30 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Courtyard Stuart, Gestion de l’hôtel
Thank you for providing us with a 10 out of 10 rating! We hope to welcome you back in the future if your travels ever bring you back to our area.
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Courtyard Stuart Management , Gestion de l’hôtel
Thank you for providing us with a 5 out of 5 rating! We hope to welcome you back in the future if your travels ever bring you back to our area.
