Ratings based on 902 Guest Reviews
Hear it directly from our travellers
3.6 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 19, 2024 on Expedia
Comment from Hotel Management
Aug. 21, 2024 by Hotel Manager, Hotel Management
Dear Ashley,Thanks for the stay but sad to see the two stars. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. We want you to know that your satisfaction is very important to us. Please revert. Sincerely, Hotel Manager
by A traveller
Posted Aug. 18, 2024 on Expedia
Good
Comment from Hotel Management
Aug. 19, 2024 by Hotel Manager, Hotel Management
Dear Jacqueline,Thank you for staying with us. We are thrilled to know you loved every aspect of your visit. It's great to know that you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager
by A traveller
Posted Aug. 17, 2024 on Expedia
Comment from Hotel Management
Aug. 19, 2024 by Hotel Manager, Hotel Management
Dear Angel,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager
by A traveller
Dissatisfied with Stay
Posted Aug. 17, 2024 on HotelsNot very clean, roaches, broken toilet, hole in wall, broken door knob, dirty and smelly carpet and bed, gross bath mat, rusty shower fixtures, dirty socks on floor, and dirty glass door for balcony. Empty toilet paper, join in door didn’t work, found drugs on the floor, pool was closed for most of our stay when weather was nice out. Night shift staff was very disappointing.
Comment from Hotel Management
Aug. 19, 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your kind feedback. We are disappointed to note that your overall experience of the stay was unsatisfactory. We will verify the reality and take action to prevent such happenings in the future. Our apologies for your inconvenience, but we still hope that you will be generous enough to give us one more opportunity to show us a better way. Sincerely, Hotel Manager
by A traveller
Posted Aug. 17, 2024 on Expedia
Comment from Hotel Management
Aug. 19, 2024 by Hotel Manager, Hotel Management
Dear Jeanette,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you.Sincerely, Hotel Manager
by A traveller
Posted Aug. 16, 2024 on Hotels
Comment from Hotel Management
Aug. 17, 2024 by Hotel Manager, Hotel Management
Dear Jason,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager
by A traveller
Change old towels.
Posted Aug. 12, 2024 on HotelsTowels were so old.
Comment from Hotel Management
Aug. 13, 2024 by Hotel Manager, Hotel Management
Dear Bruno,We regret the unpleasant experience you had during your stay with us. This is not the kind of experience we want to provide to our guests. We take feedback from our guests very seriously. we have noted the issues highlighted by you and will get them resolved by the concerned team. Hope you will give us yet another opportunity to serve you better. Sincerely, Hotel Manager
by A traveller
Posted Aug. 8, 2024 on Hotels
Comment from Hotel Management
Aug. 9, 2024 by Hotel Manager, Hotel Management
Dear Angel,Thank you for your feedback. It is delightful to receive 10-star feedback. We hope that you had a marvelous stay. Our team is very overwhelmed by the ratings. It is a privilege to host guests like you. We await your next visit.Sincerely, Hotel Manager
by A traveller
Posted Aug. 7, 2024 on Hotels
Stayed 3 days and never had room service
Comment from Hotel Management
Aug. 7, 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback. We apologize for the inconvenience of not having room service during your stay. Your comments are important to us, and we will address this issue with our housekeeping team to ensure better service in the future. We hope to have the opportunity to provide you with an improved experience on your next visit.Sincerely, Hotel Manager
by A traveller
Posted Aug. 6, 2024 on Expedia
Comment from Hotel Management
Aug. 7, 2024 by Hotel Manager, Hotel Management
Dear Nicole,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. Sincerely, Hotel Manager
