Note fondée sur 33 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
1,7 Propreté de la chambre
1,9 Service et personnel
1,3 Confort de la chambre
1,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Need the water heat exchanger repaired for showers
About it
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Author, Gestion de l’hôtel
Dear Guest,
Thank you for bringing this matter to our attention. We are sorry to hear about the inconvenience you experienced with the water heat exchanger in your room.
Our team is dedicated to ensuring your stay is comfortable and enjoyable. We will address this issue immediately and have the water heat exchanger repaired for the showers.
If there is anything else we can assist you with, please feel free to reach out to us at guestsupport.na@oyorooms.com.
Thank you for your understanding.
Warm regards,
Team OYO
par un voyageur
Publié le 8 sept. 2024 sur Expedia
The room is full of cockroaches. It smells of cigarettes.
With numerous cigarette Burns on the tub, no coat, hanger or hangar bar. It is nothing like in the photographs on the website. Even had cockroaches on the bed. No coffee machine in the room.
But it did have good water pressure and hot water.
par un voyageur
Publié le 2 sept. 2024 sur Expedia
Room smelled like something died. The air conditioner had insulation hanging beside it with a plastic bottle and rags shoved around it. Turned on the a/c and the smell of mold hit instantly. Didnt stay we left and asked for a refund.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Barbara, Gestion de l’hôtel
Sorry for the inconvenience, Heidi! We understand that we have not been able to live up to your expectations. Do not worry, we are continually working to improve our services to make sure your next stay is enjoyable with us. Regards, Barbara
par un voyageur
Publié le 29 août 2024 sur Expedia
We cancelled our reservation by phone after seeing the dilapidated conditions. The roof was leaking. There was a fly strip in the main office covered with flies. Unbelievable that this place hasn't been condemned. Now they are trying to charge my credit card. I'm not paying. Expedia should refuse to allow these guys to advertise. The photo looks good. The actual building isn't anything like the photo.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Barbara, Gestion de l’hôtel
Hello, Michael! We are sorry for the trouble caused. Your feedback has been duly noted and we will continue to make every effort to ensure more enhanced service. Regards, Barbara
par un voyageur
Publié le 18 août 2024 sur Expedia
When you first pull in it looks like a murder motel. Looks nothing like the pics on Expedia. The property is rundown and falling apart literary. They put us in a room that uses a regular house key, when we got to the room it wouldn't open the door. The room next to us was condemned due to structural integrity. I didn't feel safe to spend the night so I left. I am trying to get my money back but the property will not answer Expedia so I will probably lose that money. EXPEDIA SHOULD REMOVE THEM FROM THE SITE, DO NOT STAY AT THIS MOTEL. SPEND THE MONEY AND GO SOMEWHERE ELSE
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Lisa, Gestion de l’hôtel
Hi, Patrick! We are extremely apologetic to know that your experience with us has not been a pleasant one and we will work on your feedback, to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Lisa
par un voyageur
Publié le 11 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Lisa, Gestion de l’hôtel
Hi, Andrea! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Lisa
par un voyageur
Publié le 11 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Lisa, Gestion de l’hôtel
Hi, Mike! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Lisa
par un voyageur
Publié le 5 août 2024 sur Expedia
Bedbugs, roaches, condemned rooms, awful and unhelpful management.
Just generally a TERRIBLE experience.
Worst hotel I've EVER been to.
Commentaires de Gestion de l’hôtel
17 août 2024 par Barbara, Gestion de l’hôtel
Hi, Brandy! We are sorry for the unpleasant experience. Cleanliness is something that we cannot compromise with and we never want our guests to experience such issues. Thanks for highlighting this issue, request you to be assured we will be taking this up and get it fixed with immediate effect. Have a great day ahead! Regards, Barbara
par un voyageur
Publié le 4 août 2024 sur Expedia
I book at this motel and when i arrived i couldn't even check in to get the key because the office door was locked. I called no answer so i left. They don't want to give me my money back and i never even went in the room. I was approached by a man looking for drugs during the ten minutes I was trying to get into the office. Very stechy looking and building falling apart. Mattresses sitting outside . Would not recommend.
Commentaires de Gestion de l’hôtel
17 août 2024 par Barbara, Gestion de l’hôtel
Hello, Beatrice! We are sorry for the trouble caused. Your feedback has been duly noted and we will continue to make every effort to ensure more enhanced service. Regards, Barbara
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Horrible experience went out there for a festival and that was the closest to me and omg I was just not expecting that! The room was dirty dirty like toilet dirty floor dirty cockroach’s on the wall! Yes we left I didn’t not stay there with my family I would rather sleep in my car then sleep there! Negative 100 do not recommend!
Commentaires de Gestion de l’hôtel
14 août 2024 par Barbara, Gestion de l’hôtel
Hi, Susana! We are sorry for the unpleasant experience. Cleanliness is something that we cannot compromise with and we never want our guests to experience such issues. Thanks for highlighting this issue, request you to be assured we will be taking this up and get it fixed with immediate effect. Have a great day ahead! Regards, Barbara
