Ratings based on 861 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Oct. 13, 2024 on Expedia
It was a really nice room and we enjoyed the food in The restaurant.
Comment from Hotel Management
Oct. 14, 2024 by Fiona L. | Hotel Management, Hotel Management
Thank you for the kind words! We are happy to see you enjoyed your room and that you were able to visit our on-site restaurant!
by A traveller
Posted Oct. 13, 2024 on Expedia
Comment from Hotel Management
Oct. 14, 2024 by Fiona L. | Hotel Management, Hotel Management
Thank you for the positive review! We hope to see you again on your next trip to Sudbury!
by A traveller from Cochrane
Posted Oct. 12, 2024 on Expedia
It was a good place for our one night stay. The surrounding area is not that great.
Comment from Hotel Management
Oct. 14, 2024 by Fiona L. | Hotel Management, Hotel Management
Thank you so much for taking the time to leave a review. We are happy to see you enjoyed your one night visit with us.
by A traveller
Posted Oct. 11, 2024 on Expedia
N/A
Comment from Hotel Management
Oct. 14, 2024 by Fiona L. | Hotel Management, Hotel Management
Thank you for taking the time to review your stay. We appreciate your stay!
by A traveller from Waterloo
Posted Oct. 10, 2024 on Expedia
The 6th floor king rooms that we used were very clean, quiet, comfortable, spacious and in excellent condition. TV has good channel and quality. In room coffee was much better than kcup that are inost places. Nice bathrooms.
Comment from Hotel Management
Oct. 11, 2024 by Fiona L. | Hotel Management, Hotel Management
Thank you so much for taking the time to leave us such wonderful feedback! We appreciate the kind words and look forward to hosting you again.
by A traveller
Posted Oct. 9, 2024 on Expedia
The hotel was run down in appearance. The pool was closed (main reason for booking, traveling with kids). The room was clean and comfortable, but very loud. The area made us uncomfortable with the amount of homeless around. The staff was nice. The bar staff was nice but the the restaurant was dark and dirty feeling. I would not stay there again.
Comment from Hotel Management
Oct. 10, 2024 by Fiona L. | Hotel Management, Hotel Management
Thank you for taking the time to provide feedback on your stay. I apologize for our sudden pool closure and can understand the disappointment - especially while travelling with kids! I hope that you will give us the chance to host you again in the future and that you will be able to enjoy the improvements we have planned for our pool area.
by A traveller
Posted Oct. 8, 2024 on Expedia
Comment from Hotel Management
Oct. 8, 2024 by Fiona L. | Hotel Management, Hotel Management
Thank you for taking the time to review your stay! We appreciate the feedback.
by A traveller
Needle found under the pillow in the bed!!
Posted Oct. 7, 2024 on HotelsFound a needle under my pillow when we brought it to the front desk the guy down played it saying it looked like a sewing needle (there was no hole for the thread) and said he would let house keeping know they needed to do a better job. Ther was no offer to switch us rooms, have the bedding changed ( I don't think it had been after theast guests or they would have found the needle under the pillow), didn't offer a discount on the room or any other solution to this problem and acted like I was over reacting for being upset over the situation. Downtown Sudbury isn't exactly the best neighborhood to say the least so any kind of needle was very concerning. Then when we checked out the other guy that was working the next morning didn't ask how our stay was or anything (we stay in a lot of hotels for work and this is always asked everywhere else) And don't even get me started on the smell of weed in the hall. Security guard sits at his desk all night never once did we see or hear him doing rounds on the floors to deal with noise or the weed smell that was clearly from someone smoking it on our floor. Save your money and don't risk your health. Health board has also been notified
Comment from Hotel Management
Oct. 10, 2024 by Fiona L. | Hotel Management, Hotel Management
I would like to apologize for the experience you had during your recent stay with us. I have spoken with all staff members involved in these events and have taken the steps to ensure this does not happen again. Our hotel is 100% smoke free. Unfortunately occasionally people do break that rule but it is not something that we tolerate and anyone caught smoking in our hotel is asked to immediately leave.Again, I sincerely apologize and can assure you that this is not the level of service that we aim to provide.
by A traveller
Posted Oct. 6, 2024 on Expedia
Very average place, check in took a while no one was at the front desk to welcome us upon arrival we had to stand around and wait… smelled stuffy like it had been closed up. It was an average hotel…
Comment from Hotel Management
Oct. 7, 2024 by Fiona L. | Hotel Management, Hotel Management
I apologize for the inconvenience you experienced during check in at our hotel. I will be sure to share your comments with our staff - prompt service is a priority! I hope you will give us the opportunity to wow you on your next stay with us!
by A traveller
Posted Oct. 5, 2024 on Hotels
Comment from Hotel Management
Oct. 7, 2024 by Fiona L. | Hotel Management, Hotel Management
We appreciate the great review! Thank you and we look forward to seeing you again on your next trip to Sudbury.
