Note fondée sur 398 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,3 Service et personnel
3,2 Confort de la chambre
2,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 sept. 2024 sur Expedia
le personnel à l'accueil très gentil et serviable - situé à côté d'une rivière où se trouve un dauphin que l'hotel aime partager l'information avec ses clients.
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Merci d'avoir pris un moment pour laisser un avis, Susan. Le personnel et moi-même du Red Roof Inn Suffolk apprécions votre note de 4/5 suite à votre séjour. Je suis heureux que notre emplacement ainsi que notre personnel aimable et serviable vous aient plu. Chez Red Roof, notre objectif est d'offrir des expériences agréables à tous nos clients et nous sommes fiers d'y être parvenus grâce à votre visite. Sachez que nous vous apprécions en tant qu'invité et apprécions vos commentaires.Merci encore d'avoir partagé votre expérience. Nous espérons que vous nous donnerez l'opportunité de vous offrir un séjour encore meilleur lors de votre prochaine visite dans la région. Sincèrement,Gabrielle Red Roof Management RediResponse Specialist
Recommandé
pour Famillespar un voyageur de Quebec
hotel modique mais confortable
Publié le 18 juill. 2010 sur ExpediaHotel propre, service courtois, accueil rapide. Petit déjeuner inclus, peu de choix et pauvre en quantité. Pas de piscine et loin des attractions de virginia beach. Prix modique, recommandé pour une nuit à mi-chemin pour un long voyage sans plus.
par un voyageur
Publié le 7 oct. 2024 sur Expedia
did not like it
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Sashauna RediResponse Specialist, Gestion de l’hôtel
Dear Devonta,Thank you for taking the time to tell us about your stay at the Red Roof Inn Suffolk. I am sorry that your experience did not meet your expectations, prompting your 1/5 score. It's truly disheartening to see you mention that you did not like your stay with us.Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,SashaunaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 24 sept. 2024 sur Expedia
I stayed at the Red roof Inn in Suffolk Virginia this past weekend. I had a death in my family and everything in the area was booked out. When i mad the reservation i told them i would arrive before checkin time when i arrived it was no one at the front desk for starters. I had to call and call until someone asked and told me they would come momentarily. They mad me pay extra money on arrival. I explained i had came in for a funeral and need to get in my room to change clothes cause had been on the road all night. When we finally arrived in our room the overwhelming smell that came from the room was crazy. It had a old molded carpet smell only it was no carpets in the room. We ended up going to walmart to buy candles and spray to mask the smell. The bedding in the first room we was placed in was dirty so they changed our room. The second room still had a funny odor and the TV didn’t work. Over all i would highly NOT recommend this hotel.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Oniel RediResponse Specialist, Gestion de l’hôtel
Thank you Crystal, for taking the time to write a review of your stay at the Red Roof Inn Suffolk. Our sincerest apologies for the room you were assigned, especially for the unfunctional Tv. To uphold our high standards at RedRoof I’ve shared your encounter with management to ensure your satisfaction.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediResponse Specialist
par un voyageur
Publié le 21 sept. 2024 sur Hotels
This was a last minute reservation for a funeral. The bed was very comfortable and the room was clean and quiet.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Chirell RediResponse Specialist, Gestion de l’hôtel
Dear Jane,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Suffolk. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our comfortable bed, clean and quiet location. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRedRoof ManagementRediResponse Specialist
par un voyageur
Publié le 8 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Hello Garrett,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN SUFFOLK and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist
par un voyageur
Publié le 8 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Hello Christopher, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN SUFFOLK and I appreciate your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist
par un voyageur
Publié le 4 sept. 2024
Easy to get to
par un voyageur
Publié le 4 sept. 2024 sur Expedia
Our room looked as tho it had been very recently updated. I love the wood floors and that our little dog is free. Very convenient location for us. We even got to see dolphins from our window in the river.
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Samantha RediResponse Specialist, Gestion de l’hôtel
Dear Venita,Thank you for taking the time to write a review of your stay at the RED ROOF INN SUFFOLK. I am happy to hear that you loved our convenient location, wooden floors and pet stay free policy. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your comments with us. We look forward to hosting you and your fur baby again in the future.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 26 août 2024 sur Expedia
My stay at the Red Roof was a good experience the hotel room was very clean comfortable. The staff was very friendly. The only thing I did not like was our room was facing the wall in the back of the building. Besides that I had a great stay!
Commentaires de Gestion de l’hôtel
29 août 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Diane,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN SUFFOLK . I was glad to read you were pleased with our very clean and comfortable room, friendly staff and overall good experience. At Red Roof our primary goal is to provide a clean and comfortable stay for all our guests and we are proud to have achieved that with your visit. We greatly appreciate the time you’ve taken to rate our hotel and we look forward to your next visitSincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist
