Note fondée sur 163 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,3 Service et personnel
4,4 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Anchorage
Publié le 28 août 2024 sur Expedia
The front desk staff were friendly and the property was close to shopping and eateries.
par un voyageur
Publié le 4 août 2024 sur Hotels
The accommodations were fine, but the breakfast was less than appealing. The croissants were consistently hard, and the pans containing the food (in particular the handles) were consistently not clean.
Commentaires de Gestion de l’hôtel
26 août 2024 par K. Martin, Gestion de l’hôtel
Tiffany, Thank you for your feedback. We are sorry to hear that your stay was not up to your expectations. Please accept our apologies for the issues you faced. We are working hard to improve and would like to invite you back to experience the positive changes we are making.
par un voyageur
Publié le 26 juill. 2024 sur Expedia
Didn't really clean the room while we stayed. They only took our trash once. The shampoo & body wash bottles were completely empty when we arrived. The kitchen was very convenient & stocked with the basics. The pool wasn't overly chlorinated, which was nice! The continental breakfast was always good. They almost never had the same thing twice. Overall, we had a pleasant stay, just wish our room was vacuumed & our trash was taken out.
Commentaires de Gestion de l’hôtel
26 août 2024 par K. Martin, Gestion de l’hôtel
Kimberly, Thank you so much for your feedback. Your satisfaction is our top priority. A lot of our guest are with us for extended periods of time and services and amenities are set up to cater to that clientele. Housekeeping service is provided every other day and a full clean is offered once every 7 days. We are happy to accommodate more frequently but it must be requested. We are taking steps to ensure all amenities and policies are properly communicated with our guests so we can meet your expectations. I am happy to know that you enjoyed your stay with us otherwise and we hope to have you again in the future.
par un voyageur
Publié le 21 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 août 2024 par K. Martin, Gestion de l’hôtel
Christina, Thank you so much for your positive score. We're thrilled to know you had a great stay with us. If there was anything that stood out during your stay or if you have any suggestion, we'd love to know.
par un voyageur
Publié le 21 juill. 2024 sur Hotels
We arrived at 7:30 pm after a very long day and missing entrance. Few things about person who checked us in. I asked if my Marriott rewards number was in computer. He said yes. Asked again. It wasn’t. I gave it to him. Misunderstanding of 20.00 incidental fee. Thought it was given and if not used returned to us. He explained incorrectly. Last thing. I ordered King Size bed, I thought. Bed was not and it was very high. My husband had to help me get into it as I’m short. Otherwise room was very nice as was everything else.
Commentaires de Gestion de l’hôtel
26 août 2024 par K. Martin, Gestion de l’hôtel
Stephanie, Thank you for your feedback. We are sorry to hear that your stay was not up to your expectations. We do not have any king room types at the property as all of the beds are queens, so I apologize for the confusion. We are working hard with the team to improve and feedback like yours helps us to see what we can do better in the future.
par un voyageur
Publié le 16 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 août 2024 par K. Martin, Gestion de l’hôtel
Juanita, Thank you for the great score! We're delighted to know that you enjoyed your with us. If there's anything you'd like to share about your experience, we're all ears. We hope to have the pleasure of hosting you again in the near future.
par un voyageur
Publié le 7 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 août 2024 par K. Martin, Gestion de l’hôtel
Tiara, We greatly appreciate your positive score! It's wonderful to see that you enjoyed your time with us. Should you have any additional feedback or thoughts about your stay, please feel free to share- we're always eager to improve. We hope to host you again soon!
par un voyageur
Publié le 30 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 août 2024 par K. Martin, Gestion de l’hôtel
Leon, Thank you for your positive rating! We're glad you had a great stay and appreciate your support. We hope to welcome you back soon!
par un voyageur
Nice stay for price
Publié le 24 juin 2024 sur HotelsNice hotel. Beds were comfortable, and kitchenette in room is a plus. Hotel and parking lot was very clean. Nice outside pool area. Most restaurants are close, but not walking distance close.
(Maybe a 5-10 min drive). Staff was great.
Breakfast was ok, had hot and cold choices but only a few things to choose from.
par un voyageur
Publié le 17 juin 2024 sur Hotels
