Note fondée sur 508 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,7 Service et personnel
3,5 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 12 mars 2024 sur Expedia
par un voyageur de Moselle
Super hotel
Publié le 8 mai 2009 sur HotelsAucun probleme pour nous durant ce séjour et personnel très aimable!
par un voyageur
Publié le 13 oct. 2024 sur Expedia
I booked my room , and paid fully online. I reached after 1am in the night only to find my room was sold off. I was told to contact Expedia for a refund. It was after alot of noise that they managed to get me an alternative, a poor one ofcos. Very bad staff
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Hotel manager, Gestion de l’hôtel
Dear Guest,Thank you for sharing your experience. We're truly sorry to hear about the inconvenience you faced during your late check-in and the initial unavailability of your room. This is not the level of service we strive for, and we appreciate your feedback regarding our staff. We will address this matter internally to prevent similar issues in the future. We hope you will consider giving us another chance to provide you with the quality stay you deserve.Sincerely, Hotel Manager
par un voyageur
Outdated and roaches
Publié le 7 oct. 2024 sur HotelsThe hotel itself is very dated. I went to have breakfast and a roach crawled out from under the toaster.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Hotel manager, Gestion de l’hôtel
Dear Guest,Thank you for your feedback. We sincerely apologize for your experience with cleanliness and the presence of a roach during breakfast. This is not the standard we strive for, and we will address this issue with our team immediately. Your input is invaluable in helping us improve, and we hope to provide a better experience in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 29 sept. 2024 sur Hotels
Good
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your positive review! We're happy to hear you had a good experience. We look forward to welcoming you back!Sincerely, Hotel Manager
par un voyageur
Publié le 16 sept. 2024 sur Hotels
It was good
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your feedback! We're glad to hear you enjoyed your stay. We hope to see you again soon!Sincerely, Hotel Manager
par un voyageur de Perry Hall
Publié le 15 sept. 2024 sur Expedia
I stayed here for a night. You get what you pay for. No major complaints, somewhere to lay my head. Easy check in and check out process
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your review! We're happy to hear you found our check-in and check-out process easy and that your stay met your needs. We appreciate your feedback and hope to welcome you back soon!Sincerely, Hotel Manager
par un voyageur
Publié le 23 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you so much for the perfect rating! We're thrilled to hear you had a fantastic stay. We look forward to welcoming you back soon!Sincerely, Hotel Manager
par un voyageur
Publié le 15 août 2024 sur Expedia
Poor experience, got room 152 after cooling for over an hour, found microwave didn’t work. Asked desk if we could swap them out, nope, had to switch rooms. Moved everything to 160, AC worked for 10 mins & stopped, headboard falling off wall towards bed.
Moved back to 152, where the AC worked, room had holes in walls, toilet paper holder falling out of wall, toilet wouldn’t fill with water, had to continually add water with ice bucket to tank. Will never stay again, doing a 2 week road trip & this was by far the worst hotel. I rarely do hotel reviews, but this one was bad. If renting, do a thorough check to make sure everything works. Did have breakfast, waffle station, yogurt, muffins, bagels, cereal, oatmeal, juice/coffee, which was decent & ice machine worked.
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for sharing your experience, and we sincerely apologize for the issues you encountered during your stay. It's clear we fell short in several areas, and your feedback is invaluable for us to make improvements. We're glad to hear you enjoyed the breakfast, but we understand that the room conditions were unacceptable. We hope you’ll consider giving us another chance in the future to provide a better experience. Safe travels on your road trip!Sincerely, Hotel Manager
par un voyageur
Publié le 8 août 2024 sur Expedia
Nothing. Was turned away. After a ten months . Stayed thére from June 2023 til April 2024. This was our first time back after pay $ 540.00 every friday
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Hotel manager, Gestion de l’hôtel
Dear Guest,Your comment is very much serious and such an incident has never been reported before. However, your observation is disturbing and we will investigate to find the real reasons. We appreciate your stay and we will ensure that this does not happen ever in the future. Shall appreciate your understanding.Sincerely, Hotel Manager
