Note fondée sur 478 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,8 Service et personnel
3,7 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 nov. 2019 sur Hotels
Attention l’hôtel propose des chambres fumeurs et il a été compliqué de pouvoir changer en non fumeurs. Bien placé niveau prix mais petit déjeuner décevant. Plutôt bien situé avec resto et supermarché proches. Plutôt moyen mais c’est logique par rapport au prix et ça convient pour une nuit de passage
par un voyageur
Publié le 5 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 juin 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager
par un voyageur
Publié le 26 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 mai 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your review. We appreciate your feedback and are sorry to hear about the issues with the musty smell and staff response. We will address these concerns to ensure a better experience for future guests.Sincerely, Hotel Manager
par un voyageur
Publié le 11 mai 2024 sur Hotels
No hot water. Under renovation with no warning before we booked. No breakfast available after it was advertised as so.
Commentaires de Gestion de l’hôtel
12 mai 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,We sincerely apologize for the issues you encountered during your stay. We regret any inconvenience caused by the lack of hot water, renovation work, and the unavailability of breakfast despite being advertised. Your feedback is essential, and we'll use it to improve our communication and service standards. We hope to have the opportunity to regain your trust and provide a much-improved experience in the future.Sincerely,Hotel Manager
par un voyageur
Publié le 28 avr. 2024 sur Expedia
Looks dangerous and dirty
Commentaires de Gestion de l’hôtel
29 avr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,We apologize if our property did not meet your expectations during your stay. Ensuring the safety and cleanliness of our property is a top priority, and we take your feedback seriously. We will address any concerns promptly to ensure a more comfortable and pleasant experience for our guests in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a much-improved stay.Sincerely,Hotel Manager
par un voyageur de DeRidder
Publié le 27 avr. 2024 sur Expedia
When you walk into the front desk you're being attacked by fruit flies property was just disgusting and then they try charging my car to $180 by far not worth it don't ever stay here
Commentaires de Gestion de l’hôtel
29 avr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,We're deeply sorry to hear about your negative experience during your stay. It's disappointing to learn about the cleanliness issues you encountered and the inconvenience with the billing. Your feedback is important to us, and we take it seriously. We will address these issues immediately to ensure a more pleasant experience for our guests in the future. We apologize for any inconvenience caused, and we hope you'll consider giving us another chance to provide a much-improved stay in the future.Sincerely,Hotel Manager
par un voyageur
Publié le 3 avr. 2024 sur Hotels
Bed was clean and hot water in shower was great! We had been on road 8 hours. Nothing fancy and served the purpose is definitely under construction.
Commentaires de Gestion de l’hôtel
4 avr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your review! We're glad to hear that you found our bed clean and enjoyed the hot water in the shower after a long journey. We appreciate your understanding as we work on renovations to enhance our facilities. We hope to welcome you back for an even more enjoyable stay in the future!Sincerely, Hotel Manager
par un voyageur
They are not polite
Publié le 2 avr. 2024 sur HotelsWhen i pull up it was a young lady that was 23 outside on phone instead of getting up she sat and finished the phone call i did not know it was the manager so she came in had trouble and the printer didnt work. That was first sign then i got my room 209 it wasnt clean the tub and tv didnt work after i brought up my bags went down stairs they change my room to 224 at the other end of the hall way . I went in that room it had no lamp shades no table and desser light no bulb but at this point i was like im not going to be in this room im be at Casinos. The refrigerator didnt work and no table also and Saturday morning i was woke up to men trying to enter my room to put a head board up cause they didnt tell me they was renovating the hotel and their is so breakfast or ice and Wi-Fi kept glitchimg knocking u off if i would have known i would not stay but they said once checked in you cant get a tefund.. Or i would have left they started construction at 7am so i didnt get no rest at all til they left . The room smell lije mildew i ask for airfesher they said bring it right back cause its strong . Its only 1 man thats housekeeping and he needs help. I tried to call to ask questions nobody answer i west i would have book with best Western cause they was so nice and polite when i got the hotel wrong. It wont let me add my pictures 😒
Commentaires de Gestion de l’hôtel
3 avr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,We're truly sorry to hear about your disappointing experience during your stay with us. Your feedback is invaluable, and we apologize for the issues you encountered, including cleanliness, room amenities, construction disturbances, and communication challenges. This falls short of our standards, and we're committed to addressing these issues promptly to ensure a better experience for our guests in the future. Please know that your comments will be shared with our team for improvement. We hope to have the opportunity to regain your trust and welcome you back for a much-improved stay.Sincerely, Hotel Manager
par un voyageur
Publié le 19 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 mars 2024 par Hotel Manager, Gestion de l’hôtel
Dear Julia,Thank you for sharing your feedback with us. We regret that your experience did not fully meet your expectations. Your input is valuable to us, and we will use it to make necessary improvements to enhance the experience for our guests. If there are specific areas you believe we can improve upon, please let us know. We hope to have the opportunity to welcome you back and provide you with a better stay in the future.Sincerely,Hotel Manager
par un voyageur de Taylorsville
Publié le 14 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 avr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear James Michael,Thank you for taking the time to share your feedback with us. We value your input and apologize for any shortcomings you experienced during your stay. We strive to provide a positive experience for all our guests, and we regret that we fell short of your expectations. Your comments will be used to improve our services and ensure a better experience for future guests. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay.Sincerely, Hotel Manager
