Note fondée sur 11 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
5,0 Propreté de la chambre
5,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Great Stay all around
Publié le 5 sept. 2024 sur HomeAwayWe went with a group of people. Was nice to have the four bedrooms and the three bathrooms for the amount of people we went with. Place was very clean. Was very lovely that provided shampoo, sheets, towels and items for dishwasher and washing machine. responses from owner were quick. The kitchen was smaller but was fully stocked with dishes and cook wear. Was easy and close to walk to the village. Really enjoyed our stay.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par VrboOwner, Gestion de l’hôtel
We are so glad to hear that you and your group enjoyed the property! We hope to welcome you to Sun Peaks again in the future.
Ellie at 3 Peaks Rentals
par un voyageur
Construction interruption
Publié le 8 juill. 2024 sur HomeAwayBeautiful place, great location, BUT...the hosts ask you to review online if you loved your stay and please let them know by email if there were any issues. I did email them, NO REPLY.
So now I leave the review online.
Construction workers showed up at the 8:30 am on the deck the last 2 days of our stay on ladders outside bedroom windows, tools and extension cords all over deck, patio table, hot tub cover.
Hammering, sawing, painting, each day for hours, no notice this would be happening, no compensation for inconvenience, no apologies.
Not a single word from the workers either, like we will be out here for x amount of time.
Commentaires de Gestion de l’hôtel
28 juill. 2024 par VrboOwner, Gestion de l’hôtel
Hi Wendy,
We are very sorry to hear about your experience! We appreciate you bringing this to our attention, as we were not informed by the complex management of any maintenance work during your stay. We are currently investigating this matter so that we can prevent this from happening again. I will email you directly to ensure nothing is overlooked.
Our goal is to provide a positive experience for each of our guests, and we regret that this wasn't the case for you. I am truly sorry that you did not receive a response from us regarding this issue earlier. I check our email inbox daily and have reviewed your reservation and related correspondences via email, Vrbo, and text message. Unfortunately, I could not find the email you mentioned. Per our welcome email, we have a 24-hour on-mountain support phone line for any assistance you may need during your stay. We would have loved to have had the opportunity to address these issues as they arose. Nonetheless, we sincerely apologize for the inconvenience this has caused.
We have noted your feedback in our system and are committed to providing you with a better experience next time. Thank you again for making us aware and in your efforts to help us improve our services. I have sent you an email directly so we can discuss this with you moving forward.
Please let us know if there is anything else at all we can help with.
I hope you have a lovely rest of the weekend.
Warmest regards,
Katrina
par un voyageur
Great location and space for two families
Publié le 10 juin 2024 sur HomeAwayWe had an excellent weekend with another family. Had everything we needed for a fabulous weekend. Lots of parking and well stocked, lots of room.
Commentaires de Gestion de l’hôtel
4 juill. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for the kind words - we are glad to hear that you enjoyed your stay with us! We hope to welcome you back to Sun Peaks again in the future.
par un voyageur
Chlorine rash
Publié le 1 mars 2024 sur HomeAwayVery good property , great location
Watch out for the spa being over chlorinated, we all got rashes from the chlorine levels being too high
par un voyageur
Great place!
Publié le 28 sept. 2023 sur HomeAwayWe really enjoyed our stay!
par un voyageur
Family get Away
Publié le 18 juill. 2023 sur HomeAwayWe loved our time here! Place was very clean, beds super comfy!
Everything you needed that you may have forgotten(paper towels 😊) were stocked plus more! Just a 5 min walk to village.
Commentaires de Gestion de l’hôtel
30 oct. 2023 par VrboOwner, Gestion de l’hôtel
Hi Julie,
We are so glad you enjoyed your stay! Thank you for your feedback, we hope to be able to welcome you back to Sun Peaks in the future!
Warm regards,
Katrina - 3 Peaks Rentals
par un voyageur
Great team retreat
Publié le 1 mars 2023 sur HomeAwayThank you so much for making our weekend easy and fun. Location was ideal and place was in immaculate condition.
par un voyageur
Publié le 31 déc. 2022 sur Expedia
Very nice. Would book again
par un voyageur
Clean and cozy place!
Publié le 5 mars 2022 sur HomeAwayThe place was clean and as advertised. The host was responsive and there was no issue!
par un voyageur
Lovely Home
Publié le 7 févr. 2022 sur HomeAwayVery clean, nicely decorated, comfortable beds. Not much seating on the living room. Hot tub was amazing and fairly private,
