Note fondée sur 9 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 sept. 2024 sur HomeAway
par un voyageur
No working AC during heat warning.
Publié le 14 juill. 2024 sur HomeAwayLarge spacious house with lots of room for our grown children and their families. It is well equipped and in a great location.
Unfortunately the air conditioner was out of order and we weren’t made aware of it. When we arrived the main floor was 86 f and the top floor rooms were even hotter!
The management team was easily available but were unable to rectify the issue. Fans were brought in and a portable ac unit on the fourth and last night, with no relief. Unfortunately the bedrooms were so hot that some of our family with small children had to leave early.
The large curtains are torn and the decks were filthy!
If the Air conditioning was working I feel we would have had a more enjoyable experience.
Commentaires de Gestion de l’hôtel
4 août 2024 par VrboOwner, Gestion de l’hôtel
Hi Dennis,
Thank you for sharing your experience with us. We deeply regret the inconvenience caused by the faulty air conditioning. We recognize the discomfort the room temperature caused during your stay and offer our sincerest apologies for the situation. We understand how important a comfortable stay is, and we’re disappointed that the fans and portable AC provided did not meet your needs. Fortunately, the AC unit has since been repaired, and we have taken steps to ensure this issue does not happen again.
Regarding cleanliness, we sincerely apologize that this was not addressed prior to your arrival. We appreciate you bringing this to our attention, as this is far from meeting our standards. We will be taking steps to ensure this does not happen again. We do have a 24-hour on-mountain support phone line for any assistance you need during your stay and would have loved to address this issue as it occurred. Regardless, we apologize for the inconvenience.
We would love to make it up to you and provide you with a better experience in Sun Peaks next time. We hope the compensation provided helped to alleviate some of the inconvenience you experienced. As a further gesture of our apology, we would like to offer you a special discount on your next stay with us.
Please contact us directly, and we will be more than happy to assist you. If there is anything else we can help with at all, please do not hesitate to reach out.
Warm regards,
Katrina
par un voyageur
Awesome weekend
Publié le 9 oct. 2023 sur HomeAwayHad a blast staying here. Was what we needed for a team weekend getaway. The house was stocked with all the necessities. And everyone had the space to give privacy.
Will recommend this to all 😊
Commentaires de Gestion de l’hôtel
11 nov. 2023 par VrboOwner, Gestion de l’hôtel
Thank you very much for your lovely review Terri! We are glad to hear that you enjoyed your stay with us and we hope to welcome you to Sun Peaks again in the future.
Best wishes,
Ellie - 3 Peaks Team
par un voyageur
Beautiful property
Publié le 1 août 2023 sur HomeAwayBig beautiful condo with all the amenities we could wish for; Sun Peaks was a perfect spot for a family gathering and we wouldn't hesitate to stay here again!
Commentaires de Gestion de l’hôtel
30 oct. 2023 par VrboOwner, Gestion de l’hôtel
Hi Sandra,
I hope you are well! Thanks for the review, we really appreciate the feedback.
We are pleased to hear you had a great time and we hope to be able to welcome you and your family back to Sun Peaks sometime soon!
Best wishes,
Katrina - 3 Peaks Rentals
par un voyageur
Fantastic location
Publié le 18 janv. 2023 sur HomeAwayOur group had a wonderful time at this property. Very clean, well-stocked kitchen, excellent communication and service when questions arose - one of our best rental experience at Sun Peaks! We hope to return to stay again.
par un voyageur
Magical stay in Sun Peaks
Publié le 10 janv. 2023 sur HomeAwayThis house is fantastic - we stayed over Christmas amidst -30 deg celsius temps and it was perfect for our extended family. The beds were extremely comfortable, the house was clean and spacious and had everything we needed for our stay. The kitchen was extremely well stocked enabling me to whip up a feast for Christmas Day and the appliances were all top notch. Unfortunately the snow was so abundant that we weren't able to ski in/out due to the path not being clear but it was an easy 1-2 min walk over the road. Excellent location for the village walk although due to the extreme temperatures we mostly had to drive. Would happily stay again!
par un voyageur
We came up with our kids & grandkids, lovely home, had everything we needed. Nice walk to village
Publié le 29 août 2022 sur HomeAwayLoved it
par un voyageur de fort nelson
Publié le 4 août 2022 sur Expedia
par un voyageur
Excellent!
Publié le 27 juill. 2022 sur HomeAwayA relaxing vacation. A beautiful home to accommodate 3 families with ease.
