Note fondée sur 1 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,0 Propreté de la chambre
3,0 Confort de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Seen better days
Publié le 1 avr. 2024 sur HotelsThe location was good but the place hadn’t been cleaned well when we arrived. There were wrappers under one of the beds and the kitchen counters hadn’t been properly cleaned. Only the lower jets in the hot tub worked and the mattress in the master bedroom was so hard it felt like you were sleeping on the floor.
Commentaires de Gestion de l’hôtel
10 avr. 2024 par RedAwning, Gestion de l’hôtel
Thank you for your review and taking the time to provide valuable feedback. We strive to have to highest level of vacation rentals in Sun Peaks, and would like to apologize for what you encountered and thank you for bringing them to our attention. The cleaning you encountered does not meet our standard and we will address this with our cleaning team to ensure it does not happen again. Regarding the hot tub and mattress, we'll investigate and rectify these issues promptly. Your feedback helps us improve, and we hope to have the opportunity to provide you with a better experience in the future.
