Note fondée sur 252 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,2 Service et personnel
4,0 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 7 janv. 2022 sur Expedia
We were very disappointed that the manager of the lodge refused a modification of our dates, requested considering the road closures (big detour through Hwy 3), the severe winter conditions (lots of snow on the road, and minus 30 degrees), and the new Covid-19 restrictions implemented 2 days before. Very strict conditions of cancellation. and on their website, they promoted flexible cancellation conditions because of the road closures!
Commentaires de Gestion de l’hôtel
7 janv. 2022 par The Bear Country Team., Gestion de l’hôtel
Hi Valerie,
Sorry you were not completely happy with your booking. Unfortunately the Covid-19 situation is not ideal, however our policy has been as it is for a long time now and we continue to monitor the situation and will adjust it accordingly if there were any major changes that disrupt the area. As highway 99 & 3 were opened as alternative routes and we had guests successfully making the journey to Sun Peaks, we see it were appropriate to also keep our usual cancellation policy since their opening.
Our website is updated as changes are made and suggested to speak with our agents regarding bookings, with no promise of flexibility during this time.
We do hope that you are able to return to Sun Peaks at a later date and we apologize for any inconvenience.
par un voyageur
Publié le 13 août 2019 sur Expedia
Un village acceuillant style européen. Le personnel est acceuillant, il veille a notre bien etre et reponds rapidement a toutes nos demandes. La chambre ou studio est parfaite pour un séjour de plus d'une journée.
Commentaires de Gestion de l’hôtel
20 août 2019 par Sabine Arnold, Office Manager, Gestion de l’hôtel
Thank you for your review. We are happy to hear you enjoyed your time at Hearthstone Lodge
Recommandé
pour Couplespar un voyageur
Super hotel...Propre, beau et spatieux
Publié le 19 juill. 2014 sur ExpediaSuper! Nous avons adoré cette hotel. Propreté, commodité, spacieux dans un petit village.
Nous recommanderions sans inquiétude cette établissement.
par un voyageur de Kamloops
Publié le 28 janv. 2023 sur Expedia
par un voyageur
Publié le 26 janv. 2023 sur Hotels
par un voyageur
Publié le 31 août 2022 sur Expedia
This property is well situated in Sunpeaks Village, in the midst of all the shops and close to the primary ski lifts, golf course and other amenities. Front desk staff were friendly but the back office person (?manager) was quite dismissive and not very willing to respond to questions or address concerns.
The suite was spacious, clean and comfortable. There is seating for 4-5, plus the dinette. There is no air conditioning, so the unit was very hot, in spite of a recent dip in temperature.
Parking is underground, and well lighted, and BC fragrant.
This location needs to repair its ice machines.
We did not use the hot tub. Pets are not permitted at this facility.
It was good value, but there are other locations in the village that step up their hospitality a bit better.
Commentaires de Gestion de l’hôtel
7 sept. 2022 par The Bear Country Team, Gestion de l’hôtel
Hi Lori, Thank you for your review, we are very pleased that you enjoyed your stay and hopefully you will come stay with us again! I will pass on the feedback to the team. Your particular unit was not pet friendly as per the owners request, however we do have pet friendly units available if you decide to bring your furry family member - just let us know when booking and we will find a pet friendly unit for you.
par un voyageur
Publié le 29 août 2022 sur Expedia
Great location to everything, mountain bike storage.
Commentaires de Gestion de l’hôtel
31 août 2022 par The Bear Country Team, Gestion de l’hôtel
Thank you Susan for your review. We are pleased you enjoyed your stay and hopefully you will be back again some time soon!
par un voyageur
Publié le 9 août 2022 sur Expedia
par un voyageur
Publié le 1 août 2022 sur Hotels
The room was very hot and the bed was unusably hard. We rented a king bed and had to sleep on the pull out as the mattress was like a rock
Commentaires de Gestion de l’hôtel
2 août 2022 par The Bear Country Team, Gestion de l’hôtel
Sorry to hear that the mattress was uncomfortable for you. Hopefully you are able to stay with us again maybe in one of our other units/
par un voyageur
Publié le 18 juill. 2022 sur Expedia
