Ratings based on 117 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Apr. 2, 2024 on Expedia
This is my second time here. Always here whenever in our family ski trip
Comment from Hotel Management
Apr. 9, 2024 by Front Office, Hotel Management
Dear Ms. Ying,Thank you for choosing to stay with us, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, and enjoyed an elevated experience. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to the Sun Peaks Grand & Conference Centre in the future. Sun Peaks Grand & Conference Centre
by A traveller from KIRKLAND
Posted Feb. 19, 2024 on Expedia
Fabulous location at the base of the slopes. Swimming pool and hot tubs were amazing. Really spacious 2 bed 2 bath suite with full equipped kitchen and comfy beds.
Comment from Hotel Management
Feb. 24, 2024 by Front Office, Hotel Management
Dear FreyaThank you for choosing to stay with Sun Peaks Grand and for sharing your experience regarding your recent stay with us. We were delighted to read that you had a very enjoyable experience here at the hotel and in Sun Peaks. We do take pride in our service and spacious guestrooms, and we certainly do appreciate your acknowledgment of that. We do hope to welcome you back when you next have an opportunity to visit Sun Peaks. Best regards,Sun Peaks Grand Hotel & Conference Centre
by A traveller
Not a 4* and forget the +! Its a 3 with issues!
Posted Sep. 5, 2023 on HotelsYou enter through a very dirty, dusty, unvacuumed side entry. Get into an elevator with broken flooring, dirty walls and a non functional security system. You arrive to your floor and exit into another dusty unvacuumed hallway with dirty dishes stacked outside doorways. (the dirty dishes where still there the next day)
Upon entry to the unit. It smelled ... unused. floor was NOT clean as gravel and sand was visible on the carpet. Kitchen was about as tidy as my 15 yr old would leave it. (counters poorly wiped, stuff missing or put away "sorta")
Bedrooms had old beds! The kind of bed where you sleep in the trough on either side and never meet over the ridgeline down the middle. We checked in Thursday and left Monday. Our room was serviced once in that period. They made the bed and tidied, didn't vacuum and didn't clean the bathroom (toilet bowl stains remained the entire visit). The empty shampoo and conditioned containers were not replaced and the empty loo roll was not filled. (ladies bring your own shampoo and conditioner as the ones provided are single use for a couple!)
Clearly I wasn't pleased. We paid a premium for a 4*+ resort and got a solid 3* overpriced experience. its just not being maintained! you pay for parking in a parking garage full of dirt and dust from last winters gravel roads. 6 months to sweep up the dirt in the parking garage and its just not done.
Comment from Hotel Management
Jun. 13, 2024 by Front Office, Hotel Management
Thank you for staying with us in the Residences. We are sorry to hear that your stay wasn't up to the standard from the past. We appreciate the feedback and will note these deficiencies with the appropriate departments.
by A traveller
Posted Apr. 28, 2023 on Expedia
Comment from Hotel Management
Jun. 13, 2024 by Front Office, Hotel Management
Thank you for staying with us in the Residences. We are sorry to hear that your stay wasn't up to the standard from the past. We appreciate the feedback.
by A traveller
Posted Dec. 28, 2022 on Expedia
We love Sun Peaks and we always enjoy the Grand with our kids. This time our expectations exceeded our experience unfortunately. We noticed that the hotel common areas and pool deck/pool water were not clean. And that the hotel needed some TLC. And a few other guests that we spoke with shared the same feedback with us.
by A traveller
Posted Dec. 18, 2022 on Expedia
manager went above and beyond to ensure our stay was fantastic!
by A traveller
Posted Aug. 2, 2022 on Hotels
Comment from Hotel Management
Aug. 2, 2022 by Valerie Hunter, Hotel Management
Good morning Jerica,
Thank you for taking the time to rate the Residences.
We appreciate feedback to share with our team.
Looking forward to your next visits.
by A traveller from Seattle
Posted Feb. 28, 2022 on Expedia
Always love staying at the Residences. There are some things that are not as good but with staffing shortages, we understand. Cleanliness, particularly of the shower is one of them. The sink in the kitchen had a major leak. But otherwise, great stay.
Comment from Hotel Management
Feb. 28, 2022 by Valerie Hunter, Hotel Management
Thank you for staying with us in the Residences. We are sorry to hear that your stay wasn't up to the standard from the past. We appreciate the feedback and will note these deficiencies with the appropriate departments.
by A traveller
Posted Oct. 12, 2021 on Expedia
It was nice and clean, mattress were old and not comfortable
by A traveller
Posted Sep. 10, 2021 on Expedia
