Note fondée sur 118 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,6 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 août 2024 par Front Office, Gestion de l’hôtel
Dear Rob,Thank you for choosing to stay with us, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, and enjoyed an elevated experience. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to the Sun Peaks Grand & Conference Centre in the future. Sun Peaks Grand & Conference Centre
par un voyageur
Te cobran el gel!
Publié le 3 août 2024 sur HotelsEn un apartamento para seis personas ponen una botellita de gel y otra de champú. Les pedimos si pueden poner más y nos indican que hemos tenido suerte porque nos han un puesto una botellita, que si queremos más nos tienen que cobrar y esto después de que te cobren 500 $ Canadienses por una noche
Commentaires de Gestion de l’hôtel
3 août 2024 par Front Office, Gestion de l’hôtel
Dear Jose MariaUpon reading your review, it is obvious on this particular occasion we did not uphold the usual standard for which we are known and wish to offer a sincere apology for the shortfalls you encountered during your stay with us. This is certainly not the image we wish to portray and I would like to apologize for the level of service you received. Your feedback is valued and allows us to continually monitor and improve service standards and we appreciate the time you have taken to do so. It would certainly not be my wish to offer justification or find excuses – only to offer once again a sincere apology.
par un voyageur
Publié le 2 avr. 2024 sur Expedia
This is my second time here. Always here whenever in our family ski trip
Commentaires de Gestion de l’hôtel
9 avr. 2024 par Front Office, Gestion de l’hôtel
Dear Ms. Ying,Thank you for choosing to stay with us, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, and enjoyed an elevated experience. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to the Sun Peaks Grand & Conference Centre in the future. Sun Peaks Grand & Conference Centre
par un voyageur de KIRKLAND
Publié le 19 févr. 2024 sur Expedia
Fabulous location at the base of the slopes. Swimming pool and hot tubs were amazing. Really spacious 2 bed 2 bath suite with full equipped kitchen and comfy beds.
Commentaires de Gestion de l’hôtel
24 févr. 2024 par Front Office, Gestion de l’hôtel
Dear FreyaThank you for choosing to stay with Sun Peaks Grand and for sharing your experience regarding your recent stay with us. We were delighted to read that you had a very enjoyable experience here at the hotel and in Sun Peaks. We do take pride in our service and spacious guestrooms, and we certainly do appreciate your acknowledgment of that. We do hope to welcome you back when you next have an opportunity to visit Sun Peaks. Best regards,Sun Peaks Grand Hotel & Conference Centre
par un voyageur
Not a 4* and forget the +! Its a 3 with issues!
Publié le 5 sept. 2023 sur HotelsYou enter through a very dirty, dusty, unvacuumed side entry. Get into an elevator with broken flooring, dirty walls and a non functional security system. You arrive to your floor and exit into another dusty unvacuumed hallway with dirty dishes stacked outside doorways. (the dirty dishes where still there the next day)
Upon entry to the unit. It smelled ... unused. floor was NOT clean as gravel and sand was visible on the carpet. Kitchen was about as tidy as my 15 yr old would leave it. (counters poorly wiped, stuff missing or put away "sorta")
Bedrooms had old beds! The kind of bed where you sleep in the trough on either side and never meet over the ridgeline down the middle. We checked in Thursday and left Monday. Our room was serviced once in that period. They made the bed and tidied, didn't vacuum and didn't clean the bathroom (toilet bowl stains remained the entire visit). The empty shampoo and conditioned containers were not replaced and the empty loo roll was not filled. (ladies bring your own shampoo and conditioner as the ones provided are single use for a couple!)
Clearly I wasn't pleased. We paid a premium for a 4*+ resort and got a solid 3* overpriced experience. its just not being maintained! you pay for parking in a parking garage full of dirt and dust from last winters gravel roads. 6 months to sweep up the dirt in the parking garage and its just not done.
Commentaires de Gestion de l’hôtel
13 juin 2024 par Front Office, Gestion de l’hôtel
Thank you for staying with us in the Residences. We are sorry to hear that your stay wasn't up to the standard from the past. We appreciate the feedback and will note these deficiencies with the appropriate departments.
par un voyageur
Publié le 28 avr. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
13 juin 2024 par Front Office, Gestion de l’hôtel
Thank you for staying with us in the Residences. We are sorry to hear that your stay wasn't up to the standard from the past. We appreciate the feedback.
par un voyageur
Publié le 28 déc. 2022 sur Expedia
We love Sun Peaks and we always enjoy the Grand with our kids. This time our expectations exceeded our experience unfortunately. We noticed that the hotel common areas and pool deck/pool water were not clean. And that the hotel needed some TLC. And a few other guests that we spoke with shared the same feedback with us.
par un voyageur
Publié le 18 déc. 2022 sur Expedia
manager went above and beyond to ensure our stay was fantastic!
par un voyageur
Publié le 2 août 2022 sur Hotels
Commentaires de Gestion de l’hôtel
2 août 2022 par Valerie Hunter, Gestion de l’hôtel
Good morning Jerica,
Thank you for taking the time to rate the Residences.
We appreciate feedback to share with our team.
Looking forward to your next visits.
par un voyageur de Seattle
Publié le 28 févr. 2022 sur Expedia
Always love staying at the Residences. There are some things that are not as good but with staffing shortages, we understand. Cleanliness, particularly of the shower is one of them. The sink in the kitchen had a major leak. But otherwise, great stay.
Commentaires de Gestion de l’hôtel
28 févr. 2022 par Valerie Hunter, Gestion de l’hôtel
Thank you for staying with us in the Residences. We are sorry to hear that your stay wasn't up to the standard from the past. We appreciate the feedback and will note these deficiencies with the appropriate departments.
