Note fondée sur 27 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,0 Propreté de la chambre
2,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Dated and run down
Publié le 22 juill. 2024 sur HomeAwayLet me start by saying the location is great and the amenities of the pickleball courts and pool were great. Easy to access and friendly staff at the Elkhorn Lodge. However, the actual condo was less than subpar. The furniture was threadbare and dated. In fact, the couch and chair in the living room had holes and pet hair. The bedding was old and worn as well. This was the lowest quality rental I have ever stayed at. We actually found sheets in the closet and covered the furniture so we felt comfortable sitting down. It seems like the reply comments are nothing more than empty words. Trust the comments…not worth it.
par un voyageur
Publié le 24 mars 2024 sur Expedia
Awful mattress. Upstaris shower/bath non functioing. Hot water heater failing- couldnt take a hot bath as hot water ran out very fast. Property management not very responosve. big run around via texting with vacasa- with "we will see what we can do"- with no resolution- my onlky vacation and honestly it was a nightmare
par un voyageur de Boise, ID
Needs attention
Publié le 29 janv. 2024 sur HomeAwayVacasa helped us relocate so no hard feelings here, just want to say this rental needs a lot of attention. Thank you!
Commentaires de Gestion de l’hôtel
13 févr. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your review, and we sincerely apologize for the inconvenience that you have experienced during your stay with us. Our local team strives to provide every one of our guests with the best vacation possible. We are so sorry if our standards were not met during your time with us. We will continue to work with both our local staff and homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you.
par un voyageur
Dog friendly but outdated
Publié le 30 déc. 2023 sur HomeAwayFees charged were outrageous. No wonder they can’t afford to update.
Mold in the bathroom ceiling. Stains on the carpet floors. Needs painted. Super outdated furniture and bad decor. Shower head hits you in the chest.
Great location and dog friendly comes at a high cost….we paid the cost, didn’t get what we deserved.
Left a day earlier so we didn’t have to stay another night there. A travel lodge may have been comparable.
Should have been better for what we paid.
Not as advertised.
Commentaires de Gestion de l’hôtel
16 janv. 2024 par VrboOwner, Gestion de l’hôtel
We apologize if you felt the home was not on par with our cleanliness standards and for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.
par un voyageur
Falling apart
Publié le 9 oct. 2023 sur HomeAwayBathroom fan doesn't work, Bathroom vanity light needed light bulbs, glass light broken.
Shower handle falls off.
Washer machine had sign that hadn't workerd since July 2023, glass sliding door blinds not working missing panels as well.
Bedrooms door knobs falling off.
Fireplace would not turn on.
Called customer service never saw maintenance people or heard from.
Would like some reimbursement.
Commentaires de Gestion de l’hôtel
13 nov. 2023 par VrboOwner, Gestion de l’hôtel
Charles, we are disheartened to read that you experienced issues that kept you from enjoying your stay. We apologize for the areas you found in need of some TLC and the local manager noted that the homeowner will be replacing the washer and dryer and the carpet has been measured for replacement. Additionally, they sent maintenance to address items accordingly and we thank you for your feedback as we view it as an opportunity to improve. We hope you will allow us the chance to provide you with a truly exceptional vacation experience in the future.
par un voyageur
Publié le 24 sept. 2023 sur Expedia
The condo's carpet is dirty and there's a mouse in the house. The view is of a small pond and the neighbors. Nice big patio deck. It was not communicated to us before we arrived that both neighborhood pool/hot tub complexes were closed. Very disappointing.
par un voyageur
Tired, Dirty Condo
Publié le 2 sept. 2023 sur HomeAwayI had very modest expectations. They were not met. Carpet and furniture were dirty and stained. Kitchen was poorly equipped. Shower curtain liners (there were no actual shower curtains) were moldy. Door knob came off; hot water kettle leaked badly; pan was put away dirty; washing machine had been broken for a month with no action. I was very disappointed in Vrbo and Vacasa. It is apparent to me at least that there are no minimum standards your properties must meet and maintain.
Commentaires de Gestion de l’hôtel
16 sept. 2023 par VrboOwner, Gestion de l’hôtel
Hi Deborah, thank you for your review. We sincerely apologize for the issues you experienced during your stay, as well as any personal touch you found lacking. Moving forward, our local staff has taken immediate action and addressed your concerns so that we can prevent any further issues in the future. Thank you again for this valuable information as we always welcome the opportunity to improve. We understand how disappointing it was that the home was in this condition upon your arrival. Please know we strive to provide every guest with a relaxing stay. We hope to have another chance to impress you on a future stay.
par un voyageur
not worth the price
Publié le 28 juin 2023 sur HomeAwayMany issues,no heat in bedroom, ice maker not work, not enough spoons, dated and worn furniture, no pancake flipper, window shade broken, just not a high class unit, best thing was the layour
Commentaires de Gestion de l’hôtel
31 juill. 2023 par VrboOwner, Gestion de l’hôtel
Nathan, thank you for providing your feedback. We are glad that the layout of our home suited your needs but apologize for any issues that detracted from your stay. We shared your feedback with the local team who will be inspecting the home to address these concerns. We hope to have the opportunity to better impress you in the future and provide an amazing vacation experience.
par un voyageur
Not a good place to stay very old and dirty
Publié le 15 avr. 2023 sur HomeAwayWhen we arrived it was snowing and cold and the condo was colder than outside no heaters were on so we had to turn them all on hi and it took almost 2 hrs to get the place warm. All the heaters had a thick dusting on them and smelled like it was burning something. There was dog hair or cat hair left on the velvet chairs from previous renter. Blinds were broken, table leg was broken and seemed like it was placed back together but not fixed. There was hair in both showers in the drain which clogged it until I had to remove the hair. Dishes were put back dirty had to wash them before using. Just seemed like it didn’t get cleaned well at all which is frustrating when you pay more for the cleaning fee than the night rental. Smelled musty and noticed in the downstairs bathroom there was black mold growing on the ceiling. My family came home very sick after staying here from the mold and dirty ness. I am waiting on a response from the owner after 2 weeks about the mold and how it caused my family health problems. I am still sick with chest pains and headaches and no response from them. I would not recommend staying here unless you want to get mold or dust poison.
Commentaires de Gestion de l’hôtel
20 juin 2023 par VrboOwner, Gestion de l’hôtel
Nathan, we are disheartened to read that you experienced issues that detracted from your stay. Please know that this is not the regular standard for our properties, and we have forwarded your comments to our local manager to address with our housekeeping staff to ensure our high standards of cleanliness are continuously met. We hope the compensation you received helped alleviate some of your frustration and that we will have the chance to host you for a much more comfortable stay in the future.
par un voyageur
So fun!
Publié le 24 mars 2023 sur HomeAwayLoved our time up in Sun Valley!!
