Note fondée sur 103 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,8 Service et personnel
3,7 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 7 oct. 2024 sur Hotels
par un voyageur
Publié le 2 oct. 2024 sur Hotels
par un voyageur
Publié le 28 sept. 2024 sur Hotels
Had late check in, the duty worker claimed he could not find my reservation as I did not use my middle name during reservation with Hotel.com but in few seconds, the other worker who was standing by and listening to my conversation with him, was able to find and verify it. In fact, I did not have a middle name to use. Instead of apology, he tried to educate me why he claimed he could not find it. He should say I did not hear you well, or can you spell your name so I could review it again. Noticed they already printed out the copies all reserved rooms in the folder so he could simply review those reservations before he told me he could not find it. Later I found that he was a manger. It was due to lack of courtesy toward customers including not wanting to hear what customer explained. This poor attitude continued until I finished the check in process. Had reservation for 2 rooms with my extended family members. My family made several comments on cleanness on rooms such as dirty carpet, washed out blanket with holes. No door to rest room and draining systems were poorly arranged so water was kept coming into hallway which was covered by carpet. I already made 4 trips to Korea and used more than 20 hotels, and it was the worse place I remembered. It was not worth it for the cost I paid.
Commentaires de Gestion de l’hôtel
29 sept. 2024 par 크리스티안, Gestion de l’hôtel
안녕하십니까에코 그라드 호텔입니다당시 고객정보 성함 인적사항 등 고르지 못한 부분에 고객에게 정확한 조함을 확인 드리고자 했던 부분이라 오해가 없으시길 바라며 객실 컨디션을 개선을 위해 기울여 보습 해 나가겠습니다
par un voyageur
Publié le 26 sept. 2024 sur Hotels
par un voyageur
Publié le 25 sept. 2024 sur Hotels
다리미를 1층가서 사용해야함 헐
par un voyageur
Publié le 21 sept. 2024 sur Hotels
par un voyageur
Publié le 16 sept. 2024 sur Hotels
par un voyageur
Publié le 15 sept. 2024 sur Hotels
par un voyageur
Publié le 28 août 2024 sur Hotels
수십년 된 커텐의 청결함이 의심됩니다. 이 호텔은 화장실 문이 없고 어설픈 커텐이 달려있습니다. 침대와 가까워 일행의 화장실 소리와 냄새가 그대로 전해집니다. 싸구려 모텔에나 있는 고정형 헤어드라이기가 있고 성능이 매우 떨어집니다. 단열이 안되서 방이 전체적으로 덥고 겨울에는 매우 건조하며 엘리베이터 통로는 더 그렇습니다. 이 호텔의 문제는 개선을 위한 투자가 전혀 없다는 겁니다. 화장실 문, 드라이기 얼마나 한다고 그돈이 아까워서 이렇게 욕먹으며 운영할까요
par un voyageur
Publié le 26 août 2024 sur Hotels
