Note fondée sur 855 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,0 Service et personnel
3,7 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Eric,Thank you for the perfect rating!Lilith#Team6
par un voyageur
Publié le 30 sept. 2024 sur Hotels
I work overnight so get to my room in the morning to sleep only to be kept awake by work cleaning the rooftops...beep beep beep and to make matters worse, just when I do eventually doze off I get a phone call asking me to move my car so they can do their roof cleaning. If you knew you were going to clean as from previous day they could have closed off those specific areas and notified tenants before anyone parks instead of disturbing tenants when they are trying to sleep just to move their vehicle. Very annoying. Defeats the purpose of my paying for a room so I could get some rest only to not get proper rest and quiet. Very annoyed. I don't intend to ever go back to this hotel as they have also denied me when I tried to rent a room again just because I did not move my car because I was trying to get some sleep. I would have been better off sleeping in my car somewhere else. Terrible service. Also, ice machine was out of service the whole week and whenever I called they said it would be fixed by end of day but nothing.
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Penelope,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 oct. 2024 par M6 Management , Gestion de l’hôtel
Thank you for you response, we always appreciate it. Have a great day :)
par un voyageur
Publié le 29 sept. 2024 sur Expedia
The young girl who check me in was kind off rude no customer services skills at all she's Indian, the girl who I checked out was very friendly 😃
Commentaires de Gestion de l’hôtel
11 oct. 2024 par M6 Management , Gestion de l’hôtel
Hello, we appreciate your honest feedback. We are always happy to help, and we hope your next visit with us is much more enjoyable. Have a great day :)
par un voyageur de Sunnyvale
Publié le 28 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 oct. 2024 par M6 Management , Gestion de l’hôtel
Hello, we appreciate your feedback, it would be helpful to know what issues you experienced during your stay so we can improve. Thank you and I hope you enjoy the rest of your day.
par un voyageur
Publié le 28 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 oct. 2024 par M6 Management , Gestion de l’hôtel
Hello, we appreciate your response and appreciate your business. We hope to see you again soon. Have a great rest of your day:)
par un voyageur
Publié le 25 sept. 2024 sur Expedia
Good location. Nice dining options within walking distance. Decent value.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Michael,We regret not meeting your expectations and appreciate you bringing this to our attention. We aim to make things right and earn back your trust.Maz K.#Team6
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 oct. 2024 par M6 Management , Gestion de l’hôtel
Hello, thank you for your feedback, we always appreciate your business. Have a great day.
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 oct. 2024 par M6 Management , Gestion de l’hôtel
Hello, thank you for your response. Have a great day :)
par un voyageur
Publié le 19 sept. 2024 sur Expedia
The place was pretty run down. The room was very noisy and old. The worst part was that there was no internet in my room and they didn’t clean it up. When I went to complaint the staff member by the name of Fernando was very rude to me, tried to bully me into not complaining. Not recommended, other options for better price in the area.
Commentaires de Gestion de l’hôtel
11 oct. 2024 par M6 Management , Gestion de l’hôtel
Hello, we are in fact renovating property at this moment which was why internet was down for a short time. We appreciate your patience and understanding during this transition period. Thank you and have a great day.
