Note fondée sur 909 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,1 Service et personnel
4,0 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Great place!
Publié le 24 avr. 2024 sur HotelsWonderful as always. The staff is super nice and efficient.
Commentaires de Gestion de l’hôtel
25 avr. 2024 par The Domain Hotel, Gestion de l’hôtel
Hello Ann,Thank you for the great ratings and review. We are greatful to have great staff to provide that excellent service. We look forward to hosting you on the next trip. Stay Well
par un voyageur
Publié le 11 nov. 2021 sur Hotels
Commentaires de Gestion de l’hôtel
17 nov. 2021 par Blake C, Gestion de l’hôtel
Thank you for taking time to provide feedback about your stay. We are saddened to see we may have fell short of your expectations. We hope you give us another chance on your next trip to Silicon Valley to reset your expectations of our property.
par un voyageur de Newcastle
Publié le 22 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Manav, Gestion de l’hôtel
Hi Xingjie,Thank you for your rating. We're sorry to hear that your experience didn’t meet your expectations. We would appreciate any feedback you could share to help us improve and provide a better stay next time.Stay well!
par un voyageur
Publié le 21 sept. 2024 sur Hotels
Good Stay
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Manav, Gestion de l’hôtel
Hi Llyda!We’re thrilled to hear you had such a great experience with us. We look forward to welcoming you back soon!Stay well!
par un voyageur
Publié le 19 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Manav, Gestion de l’hôtel
Hi Dick,We’re glad to hear you had a positive experience with us. Your satisfaction is important, and we hope to see you again for an even better stay in the future.Stay well!
par un voyageur
Publié le 19 sept. 2024 sur Hotels
Very slipperi barhtubs. As it was said at the receiption, it was a problem for a while, yet they have not done anything about it. My husband fell and we requested a anti-slip bath mat, which they did not have. If they are aware of the problem, why nothing had been done?
Breakfast: it’s bad. Attention people with food allergies. The kitchen guy does know what the food is made of, he just heats it.
The rooms are cleaned but they still dirty. The carpet floor is filthy, walked with shoes on, too dirty for socks or bare feet.
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Manav, Gestion de l’hôtel
Hi Iana,Thank you for taking the time to share your experience. We sincerely apologize for the issues you and your husband encountered, especially with the slippery bathtub and the lack of an anti-slip mat. Your safety and comfort are our top priorities, and we will be addressing this matter with urgency. We’re also sorry to hear about your dissatisfaction with breakfast and the cleanliness of the room. We’ll ensure that our team receives further training, particularly regarding food allergies, to better assist guests in the future.Stay well,
par un voyageur
Publié le 15 sept. 2024 sur Expedia
super sweet and helped with everything
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Manav, Gestion de l’hôtel
Hi Odalis!Thank you for your kind words! We’re thrilled to hear that our team was super sweet and helpful during your stay. It’s always our goal to ensure our guests feel well taken care of, and we’re glad we could make your experience a great one.We look forward to welcoming you back soon! Stay well!
par un voyageur
Hot water
Publié le 15 sept. 2024 sur HotelsWent on a Monday and there was no hot water. I was told when there are a lot of people there there’s no hot water.
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Manav, Gestion de l’hôtel
Thank you for your feedback. We sincerely apologize for the lack of hot water during your stay. This is certainly not the experience we want our guests to have, and we understand how frustrating this must have been. We are primarily a business centric hotel, and sometimes overwork the water heaters in the early ours of the day. We are looking in to upgrading our systems to provide guests with more reliable access regardless of time of day.
par un voyageur
Publié le 14 sept. 2024 sur Expedia
The room they assigned me had a dirty bathroom and the mattress was very uncomfortable. I asked for a room change and thank God they changed my room, but it was very stressful for my family and me.
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Manav, Gestion de l’hôtel
Thank you for sharing your experience. We sincerely apologize for the initial issues with the bathroom cleanliness and uncomfortable mattress. We’re glad we were able to accommodate your room change, but we understand how stressful this must have been for you and your family. We’ll be addressing these concerns with our housekeeping and maintenance teams to prevent this in the future.Stay well!
par un voyageur
Publié le 13 sept. 2024 sur Expedia
Toilet done work on first room and second room the bathroom was dirty and the tub was worse
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Manav, Gestion de l’hôtel
Hi Juan,Thank you for taking the time to share your feedback. We sincerely apologize for the issues you encountered with the toilet in the first room and the cleanliness of the bathroom in the second room. This is not the standard we strive for, and we will be addressing these concerns with our housekeeping and maintenance teams to ensure such issues are resolved.Stay well!
