Note fondée sur 898 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,1 Service et personnel
4,0 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Great place!
Publié le 24 avr. 2024 sur HotelsWonderful as always. The staff is super nice and efficient.
Commentaires de Gestion de l’hôtel
25 avr. 2024 par The Domain Hotel, Gestion de l’hôtel
Hello Ann,Thank you for the great ratings and review. We are greatful to have great staff to provide that excellent service. We look forward to hosting you on the next trip. Stay Well
par un voyageur
Publié le 11 nov. 2021 sur Hotels
Commentaires de Gestion de l’hôtel
17 nov. 2021 par Blake C, Gestion de l’hôtel
Thank you for taking time to provide feedback about your stay. We are saddened to see we may have fell short of your expectations. We hope you give us another chance on your next trip to Silicon Valley to reset your expectations of our property.
par un voyageur
Publié le 23 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Manav, Gestion de l’hôtel
Thank you for your rating. We're sorry to see that your experience didn't fully meet expectations. We’d love to hear more about your stay so we can make improvements. Please feel free to reach out with any additional feedback.Stay well!
par un voyageur
Publié le 22 août 2024 sur Hotels
The room they put us in was like a cheap motel and had holes in the walls.
Commentaires de Gestion de l’hôtel
22 août 2024 par Manav, Gestion de l’hôtel
Hi Ariel,Thank you for your feedback. We’re sorry to hear that the room did not meet your expectations and that you encountered issues with the condition of the walls. This is not the standard we strive for, and we will address these concerns with our team to ensure improvements are made.We appreciate your comments and hope to have the opportunity to provide you with a better experience in the future.Stay well,
par un voyageur
Publié le 20 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 août 2024 par Manav, Gestion de l’hôtel
Hi Laila!We’re thrilled you had a great stay. We look forward to welcoming you back! Please let us know if there is anything we can do to make your next stay more enjoyable.Stay well.
par un voyageur
DIRTY ROOM
Publié le 20 août 2024 sur HotelsTub stained.and clogged, carpet dirty, feces on rim of toilet, window view of hotel lobby and dirty window ledge.
Commentaires de Gestion de l’hôtel
20 août 2024 par Manav, Gestion de l’hôtel
Hi Sophia,Thank you for bringing these issues to our attention. We sincerely apologize for the unacceptable condition of your room during your stay. This is not the standard of cleanliness and comfort we strive to provide our guests, and we deeply regret the inconvenience and discomfort you experienced.Your feedback has been shared with our housekeeping and maintenance teams, and we will take immediate action to address the problems you encountered. Please know that this is not reflective of our usual standards, and we will ensure these issues are resolved.As I said before you left, I understand how disappointing this was, and we hope you will consider giving us another chance to provide you with a much-improved experience in the future, and to reach out to me or our Director of Operations directly for a future stay.
par un voyageur
Publié le 20 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 août 2024 par Manav, Gestion de l’hôtel
Hi Patrick!We’re thrilled you had a great stay. We look forward to welcoming you back! Please let us know if there is anything else we can do to make your next stay more enjoyable.Stay well!
par un voyageur
Publié le 20 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 août 2024 par Manav, Gestion de l’hôtel
Hi Surya!Thank you so much for your perfect rating! We’re thrilled to know you had such a positive experience with us. Your feedback means a lot to our team, and we’re grateful for your support.We can’t wait to welcome you back on your next visit!Stay well!
par un voyageur
San Francisco Treat
Publié le 19 août 2024 sur HotelsThe staff at check in and the bar was very professional and helpful. The only downside was the room itself needs a few upgrades and the house keeping request we made initially wasn't performed until requested a second time. The breakfast was decent and complimentary.
Commentaires de Gestion de l’hôtel
20 août 2024 par Manav, Gestion de l’hôtel
Hi Shakana,Thank you for sharing your experience with us. We’re delighted to hear that our staff at check-in and the bar provided you with professional and helpful service. Your kind words mean a lot to us.We apologize for the delay in fulfilling your housekeeping request and for the room not meeting your expectations. We appreciate your feedback and will work on making the necessary upgrades to improve our guests’ experience.We’re glad you enjoyed the complimentary breakfast, and we hope to welcome you back for an even better stay in the future.Stay well!
par un voyageur
Publié le 19 août 2024 sur Expedia
It’s conveniently located in Silicon Valley area. Close to stores and restaurants. The room was clean and the bed was comfy. Love the outdoor and hot tub pool.
Commentaires de Gestion de l’hôtel
20 août 2024 par Manav, Gestion de l’hôtel
Hi Jasmine!Thank you for your wonderful review! We’re thrilled to hear that you enjoyed our convenient location in Silicon Valley, as well as the clean and comfortable room. It’s great to know that you loved our outdoor area and hot tub pool as well.We appreciate your kind words and look forward to welcoming you back for another relaxing stay!Stay well!
