Note fondée sur 922 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,2 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 août 2023 sur Expedia
Très bel hôtel, chambre spacieuse et bien équipée, je recommande.
Commentaires de Gestion de l’hôtel
7 août 2023 par Area Hotel General Manager, Gestion de l’hôtel
Dear Amélie, Thank you for choosing The Grand Hotel. We are pleased to know how much you liked your guest room. We want your stay with us to feel at home and be as comfortable as possible.It was our pleasure serving you, and we look forward to welcoming you back to The Grand Hotel whenever your travels bring you to Silicon Valley again.Kind regards, Claudio Bono Area Hotel General Manager
par un voyageur de West Linn
Publié le 28 août 2024 sur Expedia
It USed to have hot brerakfast but no longer. The room control for the air condicitionad/heating no longer works.
Commentaires de Gestion de l’hôtel
31 août 2024 par Area Hotel General Manager, Gestion de l’hôtel
Dear Howard, We sincerely apologize for the maintenance issue in your room. Your comfort is of utmost importance to us, and we regret the inconvenience caused. Please be assured that your concern will be addressed with the appropriate team to ensure it is resolved promptly and effectively. We are also sorry for not meeting your breakfast expectations. We appreciate your feedback, and will gladly share it appropriately as we are continuously committed to improvements to our overall guest expereince. We hope to have the opportunity to welcome you back for a seamless visit.Kind regards, Claudio Bono Area Hotel General Manager
par un voyageur
Publié le 27 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 août 2024 par Area Hotel General Manager, Gestion de l’hôtel
Dear Jerry, Thank you for choosing The Grand Hotel. We were pleased that we exceeded your expectations during your visit to Silicon Valley. If you find yourself in our area again, we hope to have another opportunity to provide you with an exceptional stay.Kind regards, Claudio Bono Area Hotel General Manager
par un voyageur
Publié le 23 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 août 2024 par Area Hotel General Manager, Gestion de l’hôtel
Dear Randi, We are thrilled you had a fantastic stay! Thank you for choosing The Grand Hotel during your visit to the area, and we hope to see you again soon.Kind regards, Claudio Bono Area Hotel General Manager
par un voyageur
Look elsewhere
Publié le 22 août 2024 sur HotelsTerrible. The vent/fan was running all the time and it was loud like a jet engine. The room was dark. There was more lighting in the bathroom then in the room. There was garbage on the carpet close to the mattress box.
Commentaires de Gestion de l’hôtel
24 août 2024 par Area Hotel General Manager, Gestion de l’hôtel
Dear Danielle, We sincerely apologize for the maintenance and housekeeping issues in your room. Providing a comfortable atmosphere and wonderful hospitality are our top priorities, and we regret falling short during this time. Please be assured that your concerns will be addressed with the appropriate teams to ensure they are resolved and to prevent any occurrences in the future. We hope to have the opportunity to welcome you back for a seamless, outstanding stay you deserve and we are known for providing.Kind regards, Claudio Bono Area Hotel General Manager
par un voyageur
Nice hotel, but could have been better
Publié le 21 août 2024 sur HotelsThe hotel was nice, but simple amenities such as water in the room would have been appreciated. There were no hand or face towels or a towel to put on the floor outside of the shower so a few more towels in the room would have been nice.
Commentaires de Gestion de l’hôtel
23 août 2024 par Area Hotel General Manager, Gestion de l’hôtel
Dear Jenny, We want every guest who stays with us to have a fulfilling visit; therefore, we apologize that this was not your experience. We are grateful for the feedback as it guides us in our continuous commitment to improvements to our overall guest satisfaction. We hope you will reconsider and stay with us again the next time you are in the area.Kind regards, Claudio Bono, Area Hotel General Manager
par un voyageur
Publié le 21 août 2024 sur Expedia
We stayed at a villa room. The bedroom and bathroom were spacious. The bedroom had a good amount of storage options. The kitchen area had a refrigerator, microwave, electric stove two with two burners, a toaster coffee maker and dishwasher but I only used the refrigerator which was clean.
All the cushions on the seats and on the sofa were super dirty with numerous stains. We asked for a different room but the new room was not much better than the original one. The carpet in front of the fireplace had many dark stains.
The continental breakfast was by far the worst I had ever had. Even though the breakfast was included in the price we had to find a place to eat breakfast on the second day of our stay. Parking was free but not convenient.
Commentaires de Gestion de l’hôtel
23 août 2024 par Area Hotel General Manager, Gestion de l’hôtel
Dear Elisabeth, We apologize for the disappointment you encountered with our housekeeping service. Your feedback is greatly appreciated as it allows us to improve our guest experience. We will address these concerns with the appropriate team and sincerely regret any inconvenience you experienced. We hope you will revisit, as we would be pleased to demonstrate our commitment to providing an enjoyable and hassle-free stay.Kind regards, Claudio Bono Area Hotel General Manager
par un voyageur
Publié le 19 août 2024 sur Expedia
I have been staying here for four years. And it has progressively gone downhill. Four years ago I had towels every morning replaced and a hot breakfast. I even once had an omelette made for me. This day I was lucky if I could get towels every day. Every day I would have to go to the front desk and request, never did I get a hand towel or a washcloth. It was only large towels and occasionally a bathmat. The food change is the worst. No longer do they have hot food unless you make oatmeal. No longer are there eggs or sausage or bacon or potatoes. I’m now even noticing graffiti in the elevator. The grounds are still beautiful, but that’s where it stops. I will no longer be returning to this location as there are better options for the same price.
Commentaires de Gestion de l’hôtel
23 août 2024 par Area Hotel General Manager, Gestion de l’hôtel
Dear Jeffrey, Thank you for your review. Since Covid, occupancy is no longer the same and I am positive you saw the rates you used to pay, slashed and divided by three. Hotels will do what they need in order to survive. Breakfast will return as soon as occupancy is stabilized. Your comments are invaluable, and we will address them, like any other hotel, in time as we are continuously committed to improvements to our overall guest satisfaction. Safe travels.Kind regards, Claudio Bono, Area Hotel General Manager
par un voyageur
Publié le 18 août 2024 sur Hotels
Overall nice stay. Hotel was a little dated but kept clean.
Commentaires de Gestion de l’hôtel
23 août 2024 par Area Hotel General Manager, Gestion de l’hôtel
Dear Robert, Thank you for choosing The Grand Hotel and for sharing your feedback. While we are delighted to hear that you enjoyed most aspects of your visit, we regret not meeting all of your expectations. Your comments are invaluable as they guide us in our continuous commitment to improvements to our overall guest expereince. We hope to have the opportunity to welcome you back the next time you are in the area.Kind regards, Claudio Bono, Area Hotel General Manager
par un voyageur
Publié le 17 août 2024 sur Expedia
We stayed in the new building and it was quiet, had clean laminate floors, and was a great place to stay. One issue: Only one washcloth that needed a good bleaching. The breakfast was minimal however the selection were good quality.
Commentaires de Gestion de l’hôtel
19 août 2024 par Area Hotel General Manager, Gestion de l’hôtel
Dear Nicole, We are delighted your visit to The Grand Hotel was overall comfortable. It is our pleasure to know that you enjoyed our immaculate property and appreciated our peaceful atmosphere. We are also glad that you liked our breakfast options. Thank you for the great rating. However, we regret your disappointment with our bathroom amenities. We are grateful for your comments, letting us know what enhances your experience. We look forward to welcoming you whenever you're in the area. Kind regards, Claudio Bono, Area Hotel General Manager
