Note fondée sur 556 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,5 Service et personnel
4,0 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 8 févr. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
20 févr. 2019 par Shaylea Horner - Receptionist, Gestion de l’hôtel
Hello,
Thank you so much for taking the time to write us such a lovely review. I hope we have the opportunity to welcome you back to Kondalilla Eco Resort in the future, have a lovely day.
Kindest Regards,
The Kondalilla Eco Resort Team
par un voyageur
Publié le 23 sept. 2024 sur Wotif
The staff were very friendly and professional.
Our restaurant experience was very good. Beautiful meals and very friendly staff.
Commentaires de Gestion de l’hôtel
30 oct. 2024 par Lisa, Gestion de l’hôtel
Hi Jeff, Thank you for taking the time to rate your recent stay and trip to the restaurant. We are looking forward to welcoming you back soon to try out our Spa Haven Cabin! Warm regards from all the team at Kondalilla Eco Resort
par un voyageur
Publié le 23 sept. 2024 sur Wotif
I really was looking forward to this place, but it was a disappointing stay.
The highlight was the surrounds, nature and the sound of the falls through the national park.
I booked and paid for a Tree House room with spa, specifically with a spa only to find a sticker above the start button informing customers they have been decommissioned due to the environment.
That's fine but then don't advertise something you don't offer.
We were unable to use the heated Magnesium pool because a function took up the area, we were told come back at night or use the top pool (not heated).
Finally on our last night we looked forward to eating at the restaurant, we had eyed off the menu from our first day and waited 2 days to try.
Honestly it was nice but not wow, and when asked how our desert was I reply, "sort of average" which it was, some gussied up Panna Cotta, not set properly, sort of sloppy definitely not to our liking.
I was happy to pay and rack it up as just an experience, unfortunately whilst making our payment the manager with the buzz cut said "so the desert was average?"
I said yes I've had a few in over 40 years, this just wasn't it. "She then replies well no one else has said so, and I'm 44.
Very childish.
So if the person who is the face of the restaurant can't take criticism when asking for customer feed back, then that's sad.
She was a smart ass and ruined our night, overall the stay was not a great experience and shame.
par un voyageur
Publié le 18 août 2024 sur Wotif
We loved the tranquillity and wildlife
The park is currently going through some maintenance which took away from it beauty. Also it would be beneficial if the had wifi as there is little signal there and it would help when people need to contact in case of emergencies
par un voyageur
Publié le 4 juill. 2024 sur Expedia
par un voyageur
Publié le 10 juin 2024 sur Expedia
Amazing and relaxing stay. Clean and lovely staff.
Commentaires de Gestion de l’hôtel
23 juin 2024 par Kondalilla Eco Resort 🌿, Gestion de l’hôtel
Hi Eva, Thank you for taking the time to give us a 5 star rating! Warm regards from all the team at Kondalilla Eco Resort
par un voyageur
Publié le 10 juin 2024 sur Wotif
This is a truly beautiful location, so peaceful and relaxing and would highly recommend as a completely unique experience.
Commentaires de Gestion de l’hôtel
23 juin 2024 par Kondalilla Eco Resort 🌿, Gestion de l’hôtel
Hi Glen, We appreciate you taking the time to give us a 5 star rating and we hope to welcome you back to the resort soon. Warm regards from all the team at Kondalilla Eco Resort
par un voyageur
Publié le 26 mai 2024 sur Wotif
An absolutely beautiful weekend was spent relaxing at this incredible resort. Between the sound of the waterfall from our cabin to the luscious rainforest surrounding it, you breathe a sigh of relief as soon as you enter. Lisa in reception may be the friendliest receptionist I have ever encountered with a gorgeous twinkle in her eye - she is genuinely happy to see you. We could not have asked for a better experience and cannot wait to come back!
Commentaires de Gestion de l’hôtel
26 mai 2024 par Kondalilla Eco Resort 🌿, Gestion de l’hôtel
Thank you so much for your lovely words and raving review from your recent stay in one of our Spa Haven Cabins. We shared your comment about Lisa with her and her twinkles turned into tears as she was so touched. We all look forward to welcoming you back soon. Warm regards
par un voyageur
Publié le 26 mai 2024 sur Wotif
Didnt have a comfortable sleep due to the fact that 2 single beds were put together to form a double bed so the join was very uncomfortable to say the least. Disappointed as the price of accommodation clearly stated double bed and thats not what we paid for $497 per night. The picinic hamper requires more thought for the price as I coudnt see to value being totally worth it.
Commentaires de Gestion de l’hôtel
27 mai 2024 par Kondalilla Eco Resort 🌿, Gestion de l’hôtel
Hi Michael, Thanks for taking the time to write us a review from your recent stay in a Deluxe Villa. Sorry to hear about your disappointments especially as nothing was mentioned when you were in reception as we would have had an opportunity to turn your experience around. We appreciate your feedback.
par un voyageur
Great weekend spot
Publié le 23 mai 2024 sur HotelsGreat spot for a quick weekend getaway, lovely walk to the falls just around the corner and a quick drive to Montville
Commentaires de Gestion de l’hôtel
26 mai 2024 par Kondalilla Eco Resort 🌿, Gestion de l’hôtel
Hi Abel, thank you for the great review! We are so blessed to be right next door to Kondalilla Falls and only a short drive to Montville. We are glad you loved it as much as we do and we look forward to welcoming you back someday!