Note fondée sur 128 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,2 Service et personnel
4,1 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 août 2024 sur Expedia
Great location
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Reception. , Gestion de l’hôtel
Hi Paul, thank you for taking your time to write a review. We are so glad oyu enjoyed your stay!
par un voyageur
Publié le 20 août 2024 sur Expedia
Double bed was very hard & when we complained they could not do anything to help. Very poor customer service from reception.
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Surfside, Gestion de l’hôtel
We’re sorry to hear you found the bed uncomfortable and that we couldn’t assist further. As noted in our information, all apartments are individually owned, and our policy prevents us from adding or removing furniture. We value and respect our staff, and while we understand your frustration, we want to emphasize that we did convey there was nothing we could do in this situation.
par un voyageur
Publié le 26 mai 2024 sur Wotif
Commentaires de Gestion de l’hôtel
24 juin 2024 par Reception. , Gestion de l’hôtel
Hi Chris, thank you for taking the time to review our apartments. Glad you enjoyed your stay here at Surfside. :)
par un voyageur
Publié le 17 avr. 2024 sur Wotif
Always enjoy our family holiday at Surfside on the beach
Commentaires de Gestion de l’hôtel
24 avr. 2024 par Reception. , Gestion de l’hôtel
Hi Jeremy, thank you for taking the time and writing a review. We are SO GLAD to hear you enjoyed your time here at Surfside. Looking forward to seeing you in the future!
par un voyageur
Publié le 3 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 mars 2024 par Surfside, Gestion de l’hôtel
Hi Cameron, we are sorry that your stay wasn't up to your expectations! Please feel free to email us at info@surfsideonthebeach.net.au. Thank you.
par un voyageur
Publié le 22 févr. 2024 sur Expedia
Our recent stay at Surfside on the Beach was disappointing. Despite booking a top-floor three-bedroom room with promised ocean views, the reality was vastly different. The room lacked the advertised views, and its condition was subpar. Old, stained curtains, dirty floors, and musty bathrooms greeted us.
Bedding configurations didn't match what was promised, despite confirmation. Props to Ebony for helping with an extra bed, but it didn't salvage the experience. The sole air conditioning unit in the lounge was inadequate, making west-facing rooms unbearably hot on warm days.
On the upside, the grounds were well-maintained, offering a pleasant alternative to missing ocean views. Underground parking was convenient, though the lack of elevators made hauling luggage up multiple floors unexpected.
Overall, our stay fell short. Despite commendable staff efforts, the disparity between promised amenities and reality was disappointing. With hopes for a fulfilling stay dashed, we left unsatisfied. We will not return to this hotel. Expedia also need to ask the property to update the photos and descriptions on the Expedia website, as this is NOT what the property looks like inside anymore
Commentaires de Gestion de l’hôtel
8 mars 2024 par Surfside, Gestion de l’hôtel
Our receptionist staff are an important part of our business and respect needs to be given to our receptionist staff, each apartment is individually owned. Management were made aware of your concerns and thankfully our reception attended to them in a professional manner.
par un voyageur
Publié le 18 févr. 2024 sur Expedia
Great place to stay walk to the beach great pools
Commentaires de Gestion de l’hôtel
8 mars 2024 par Reception. , Gestion de l’hôtel
Thank you for your review and we hope you start with us again one day.
par un voyageur
Publié le 2 févr. 2024 sur Wotif
This property’s aircon was not working in the bedroom and the ceiling fan wasn’t working properly either. Conditions were stifling. The unit had not been cleaned very well with a thick layer of dust on the tv unit in the bedroom and the floor! The TV screen in the bedroom was damaged. There was a loaf of mouldy bread in the pantry. The frying pans looked disgusting as was the cupboard where they were stored.
The office was closed on the public holiday so we had to endure the stifling conditions in the bedroom or sleep on the couches in the lounge. We reported everything to the front office on the Sat morning and received a call from the on-site manager. It was easy to tell he wasn’t happy. We were told the aircon was to be fixed that coming week. So they had rented the unit knowing the aircon wasn’t working. The manager attended the apartment while we were out. He cleaned the three pans and put a pedestal fan into the unit. This was so disappointing. The washing machine was absolutely filthy. We don’t go on holiday to start cleaning up after other people. There was no further communication with the manager either. No offer of compensation. The standards of Surfside on The Beach have slipped dramatically.
Commentaires de Gestion de l’hôtel
8 mars 2024 par Reception. , Gestion de l’hôtel
Thank you for bringing your concerns to our attention. We do hope that you stay with us again one day.
par un voyageur
Publié le 7 janv. 2024 sur Expedia
Great access to the beach and the pool was excellent.
Commentaires de Gestion de l’hôtel
1 févr. 2024 par Reception. , Gestion de l’hôtel
Hi Peter, tahnk you for your review. We are glad you enjoyed your time here at Surfside!
par un voyageur
Publié le 2 oct. 2023 sur Expedia
The apartment complex was very nice and in a great location. The apartment itself was average to be fair. It needs maintenance and thorough cleaning, one of the couches was not usable and the wifi didn’t work in any of the bedrooms and barely worked in the lounge by modern standards.
Commentaires de Gestion de l’hôtel
28 nov. 2023 par Reception. , Gestion de l’hôtel
Thank you for your review. We have passed on your comments to our housekeeping team.
