Note fondée sur 1 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,0 Propreté de la chambre
2,0 Service et personnel
3,0 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
BEWARE OF CHECK-IN AND CHECK-OUT
Publié le 9 déc. 2020 sur HotelsUpon arrival rooms were not ready : the booking through Hotels.com had not been considered. Once in our rooms we had to request for towels and soap.
The check-out was amazing and lasted almost 45 minutes : first the staff tried to cheat us by doubling the rates, which we solved by showing the Hotels.com booking. Second, they refused a payment by credit card. After negociation, we could pay by cheque.
However there are positive points : hotel premises and location are good, staff at the restaurant and the garden's bar was friendly and the food was good.
Commentaires de Gestion de l’hôtel
19 déc. 2020 par Dion, Gestion de l’hôtel
We are extremely sorry for any inconvenience caused. The management of the hotel will see to address these issues and make sure they don’t re-occur..Thank you!
