Note fondée sur 199 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 sept. 2024 sur Hotels
I would have given five stars....Unfortunately we had a burnt out light bulb in the bathroom, a stained shower curtain, toilet seat kept coming loose. The coffee was always running out in the lobby. I also almost got double charged after check out.
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Cobblestone Management, Gestion de l’hôtel
Thank you for taking the time to share your feedback with us. We're pleased to hear that overall, you had a good experience, but we're truly sorry that these issues detracted from your stay.Please accept our sincere apologies for the burnt-out light bulb, stained shower curtain, and the loose toilet seat in your bathroom. We’ve already alerted our maintenance and housekeeping teams to ensure these problems are addressed immediately.We’re also sorry to hear about the inconvenience with the coffee in the lobby and the billing issue at check-out. Your comfort and satisfaction are our top priorities, and we regret that these aspects fell short.We appreciate your understanding and hope that you’ll give us another opportunity to provide you with the five-star experience you deserve. If you choose to stay with us again, please don't hesitate to reach out directly, and we’ll make sure your next visit is flawless.Safe travels and warm regards
par un voyageur
Publié le 25 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Cobblestone Management, Gestion de l’hôtel
Thank you for your review. We’re always looking to improve, and we’d love to hear any feedback you have to help us make your next stay even better.
par un voyageur
Publié le 23 août 2024 sur Expedia
The beds should have been better for the price.
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Cobblestone Management, Gestion de l’hôtel
Thank you for sharing your feedback with us. We're sorry to hear that the beds did not meet your expectations, especially considering the price of your stay. Your comfort is our top priority, and we take your comments seriously. We'll certainly review this with our team to see how we can improve our guest experience. We hope you'll give us another chance to provide a more comfortable stay in the future.
par un voyageur
Publié le 19 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Cobblestone Management, Gestion de l’hôtel
Thank you for your rating! We're glad you had a positive experience, and we hope to welcome you back soon.
par un voyageur
Publié le 18 août 2024 sur Expedia
We were disappointed with the pool room. It was clear that it hasn't been maintained properly, with rusted metal components and an overall lack of upkeep. The experience did not align with the price we paid, and we expected better conditions.
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Cobblestone Management, Gestion de l’hôtel
Thank you for sharing your feedback with us. We’re sorry to hear that the condition of the pool room did not meet your expectations. We understand how important it is for all areas of our property to be well-maintained, and we apologize for the oversight. Please know that we take your comments seriously and will be addressing the maintenance concerns you mentioned, including the rusted components. Your experience is important to us, and we hope you’ll give us another opportunity to provide a stay that better reflects the value we strive to offer.
par un voyageur
Publié le 14 août 2024 sur Expedia
Unfortunately, I have to give this hotel experience a very low rating. When we arrived to our room, it hadn’t been cleaned, the bed wasn’t made, there was garbage left throughout and items left behind related to the previous evenings “activities”
While an effort was made to clean the room, and the front desk attendant was accommodating, we couldn’t get past our initial impression.
Thankfully we were funded for our stay. A little alarmed overall considering it was a $300/night hotel stay.
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Cobblestone Management, Gestion de l’hôtel
Thank you for sharing your experience with us. We sincerely apologize for the unacceptable condition of your room upon arrival. This is far below our usual standards, and we understand how this impacted your stay, especially given your initial impression. While we're glad our front desk team was accommodating and a resolution was provided, we know that this doesn’t change the frustration you felt. Please rest assured that we are addressing this matter with our housekeeping team to ensure it doesn’t happen again. We value your feedback, and we hope you’ll consider giving us another chance in the future to provide the experience you rightfully expected.
par un voyageur
Publié le 31 juill. 2024 sur Expedia
The property was fine, they had no one at the front desk either checking in or out. Also no beverages other than coffee for breakfast, no milk for cereal and no syrup for waffles.
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Cobblestone Management, Gestion de l’hôtel
Thank you for your feedback. We're glad to hear that you found the property to be fine, but we're sorry that your check-in and check-out experience and the breakfast offerings didn’t meet your expectations. We understand how frustrating it must have been to find no one at the front desk and to experience limited breakfast options. Please know we will be addressing these concerns with our team to ensure better service and a more complete breakfast for our future guests. We appreciate your input, and we hope you'll consider staying with us again for an improved experience.
par un voyageur
Spacious room near Duluth for family
Publié le 30 juill. 2024 sur HotelsSpacious room, sofa bed, not very comfortable. Air conditioner broke down once or twice. Breakfast was a little stale. Could use a general upgrade overall throughout the entire hotel. But a solid stay
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Cobblestone Management, Gestion de l’hôtel
Thank you for taking the time to share your feedback with us. We're glad to hear you enjoyed the spacious room and that your stay was overall solid. However, we’re sorry to learn that the sofa bed wasn’t very comfortable, and that you experienced issues with the air conditioner and breakfast quality. We also appreciate your suggestion about general upgrades throughout the hotel—your input is valuable as we work to improve our guest experience. We hope to welcome you back in the future and provide an even better stay.
par un voyageur
Publié le 25 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Cobblestone Management, Gestion de l’hôtel
Thank you for your rating. We appreciate you staying with us and would love to hear more about your experience. If you have any feedback on how we can improve, please feel free to share. We hope to have the opportunity to welcome you back in the future!
par un voyageur
Publié le 23 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 juill. 2024 par Jae Crump, Gestion de l’hôtel
We are very happy to hear that you enjoyed your stay with us. We would love for you to book directly on your next visit, and we will be delighted to take care of you!
