Note fondée sur 92 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,2 Service et personnel
4,4 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
SURABAYA OCTOBER 2024
Publié le 12 oct. 2024 sur HotelsNice hotel in a great location next to a shopping mall so lots of choice for dining.
Staff were friendly and very helpful.
The suite was very nice.
My only suggestion having stayed at lots of similar places is that there were a few simples things missing in the room that would have helped. No moisturising cream in the bathroom which is generally normal. There was no writing paper and pen/pencil in the room. Also there was a kitchen but no cloth or scourer to clean anything. All small touches but important and normal in most suites I have stayed in.
Commentaires de Gestion de l’hôtel
12 oct. 2024 par Monica.S, Gestion de l’hôtel
Dear Mr. SImon,Warmest Greetings from Ascott Waterplace Surabaya!It was a great pleasure having you stay at Ascott Waterplace Surabaya and thank you for sharing your feedback about your stay experience with us.While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome suggestions such as yours as they indicate the areas where we can further improve.We also take note on your valuable feedback with regards to bathroom amenities, writing paper/pen and kitchen equipment. It has been shared for consideration and improvement.Once again, thank you for staying with us and we look forward to welcoming you again, giving us another opportunity to serve you better.Yours sincerely,Monica SihombingGuest Service Manager
par un voyageur
Publié le 18 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 août 2024 par Monica.S, Gestion de l’hôtel
Dear Mr. Hyunwoo,Warmest Greetings from Ascott Waterplace Surabaya!Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya.Yours sincerely,Monica SihombingGuest Service Manager
par un voyageur
Publié le 15 avr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 avr. 2024 par Monica.S, Gestion de l’hôtel
Dear Kiny,Warmest Greetings from Ascott Waterplace Surabaya!Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya.Yours sincerely,Monica SihombingAsst Guest Service Manager
par un voyageur
Publié le 2 avr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 avr. 2024 par Monica.S, Gestion de l’hôtel
Dear Mr. Ryo,Warmest Greetings from Ascott Waterplace Surabaya!Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya.Yours sincerely,Monica SihombingAsst Guest Service Manager
par un voyageur
Publié le 26 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 janv. 2024 par Monica.S, Gestion de l’hôtel
Dear Valued Guest,Warmest Greetings from Ascott Waterplace Surabaya!Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya.Yours sincerely,Monica SihombingAsst Guest Service Manager
par un voyageur
Publié le 6 déc. 2023 sur Expedia
Experienced misinformation regarding resident-related matters ///// Mengalami penyebarluasan informasi yang tidak akurat terkait dengan hal-hal yang berhubungan dengan penghuni
Commentaires de Gestion de l’hôtel
14 déc. 2023 par Monica.S, Gestion de l’hôtel
Dear Ms. Esther,Thank you for staying with us and share your recent stay experience at Ascott Waterplace Surabaya. Your valuable feedback is highly appreciated as we always strive to do better on improving our guest's stay experience. Please accept our sincere apology that we have fallen short of your expectations. Kindly inform us your contact number for us to contact you directly to get more details of what had happened. We look forward to welcoming you back at Ascott Waterplace Surabaya to give us another opportunity to serve you better.Your Sincerely,Monica SihombingAsst. Guest Service Manager
par un voyageur
Publié le 30 oct. 2023 sur Hotels
직원분들이 친절하고 몰도 옆에있고 에어컨도 좋았습니다.
Commentaires de Gestion de l’hôtel
30 oct. 2023 par Monica.S, Gestion de l’hôtel
Dear valuable guest,Warmest Greetings from Ascott Waterplace Surabaya!Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya.Yours sincerely,MonicaAsst Guest Servica Manager
par un voyageur
Publié le 30 sept. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
1 oct. 2023 par Monica.S, Gestion de l’hôtel
Dear Mr. Jackie Wai Yip,Thank you for staying with us and share your recent stay experience at Ascott Waterplace Surabaya. It is very encouraging for us to know that you had delightful moments during your stay and most importantly that you felt home-away-from home. We look forward to welcoming you back at Ascott Waterplace Surabaya.Yours sincerely,Monica S/ Asst Guest Service Manager
par un voyageur
Publié le 4 sept. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
6 sept. 2023 par Monica.S, Gestion de l’hôtel
Dear John,Thank you for staying with us and share your recent stay experience at Ascott Waterplace Surabaya. It is very encouraging for us to know that you had delightful moments during your stay and most importantly that you felt home-away-from home. We look forward to welcoming you back at Ascott Waterplace Surabaya.Yours sincerely,
par un voyageur
Publié le 30 juill. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
30 juill. 2023 par Monica.S, Gestion de l’hôtel
Dear Mrs. Juliana Commers,Warmest Greetings from Ascott Waterplace Surabaya!Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya.Yours sincerely,Monica/Asst Guest Service Manager
