Note fondée sur 73 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,8 Service et personnel
3,5 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 févr. 2023 sur Hotels
par un voyageur
Publié le 28 juill. 2022 sur Expedia
ホテル全体が湿気が多く、部屋はとても空狐環境が悪く寝れませんでした。尚、ぬるいお湯しか出ずフェイスタオルもなく価格に全く合わないホテルです。
par un voyageur
Great location but not very well maintained
Publié le 31 janv. 2022 sur HotelsThe only good thing about the hotel is the location. Otherwise, everything is very run-down. The room is very old and we saw lots of things are broken. Not very comfy, i do not recommend for a long stay.
par un voyageur
Publié le 14 déc. 2021 sur Hotels
par un voyageur
Publié le 27 juin 2021 sur Hotels
Commentaires de Gestion de l’hôtel
30 juin 2021 par NG, Gestion de l’hôtel
Dear Our Valued Guest,
Warmest Greetings from Garden Palace Hotel, Surabaya.
Thank you for staying with us and for your kind review and recommendation.
We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. We hope you will see the improvement and enjoy your time with us in your next visit.
Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us.
With kindest regards,
The General Manager
Garden Palace Hotel, Surabaya
par un voyageur
Publié le 19 juin 2021 sur Hotels
Commentaires de Gestion de l’hôtel
19 juin 2021 par Director of Rooms, Gestion de l’hôtel
Dear Our Valued Guest,
Warmest Greeting from Garden Palace Hotel, Surabaya
On behalf of the Management, Please accept my apology for your unpleasant stay at the Garden Palace Hotel, Surabaya.
We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. To prove to you that we take every complaint seriously. Please feel free to contact me if you have any further questions or comments concerning your stay.
We hope you will see the improvement and enjoy your time with us in your next visit.
Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us.
With kindest regards,
The Director of Rooms
Garden Palace Hotel, Surabaya
par un voyageur
Publié le 26 nov. 2020 sur Hotels
Commentaires de Gestion de l’hôtel
6 déc. 2020 par Director of Rooms, Gestion de l’hôtel
Dear Our Valued Guest,
Warmest Greeting from Garden Palace Hotel, Surabaya
On behalf of the Management, Please accept my apology for your unpleasant stay at the Garden Palace Hotel, Surabaya.
We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. To prove to you that we take every complaint seriously. Please feel free to contact me if you have any further questions or comments concerning your stay.
We hope you will see the improvement and enjoy your time with us in your next visit.
Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us.
With kindest regards,
The Director of Rooms
Garden Palace Hotel, Surabaya
par un voyageur
Publié le 14 avr. 2020 sur Expedia
Hotel in a good location. Close to everything, food is good. Just a little bit old. So far i enjoy that hotel
Commentaires de Gestion de l’hôtel
21 avr. 2020 par Nazri Gallyot, Gestion de l’hôtel
Dear Our Valued Guest,
Warmest Greetings from Garden Palace Hotel, Surabaya.
Thank you for staying with us and for your kind review and recommendation.
We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. We hope you will see the improvement and enjoy your time with us in your next visit.
Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us.
With kindest regards,
The General Manager
Garden Palace Hotel, Surabaya
par un voyageur
Publié le 14 mars 2020 sur Hotels
Airconditioning is noisy, toilet is ragged, bed is too soft and breakfast was very poor. However, location and staff are excellent!
Commentaires de Gestion de l’hôtel
14 mars 2020 par Nazri Gallyot, Gestion de l’hôtel
Dear Our Valued Guest,
Warmest Greetings from Garden Palace Hotel, Surabaya.
Thank you for staying with us and for your kind review and recommendation.
We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. We hope you will see the improvement and enjoy your time with us in your next visit.
Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us.
With kindest regards,
The General Manager
Garden Palace Hotel, Surabaya
par un voyageur
Publié le 5 mars 2020 sur Hotels
Good location, need better wifi
Commentaires de Gestion de l’hôtel
9 mars 2020 par David, Gestion de l’hôtel
Dear Our Valued Guest,
Warmest Greetings from Garden Palace Hotel, Surabaya.
Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings.
Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us.
With kindest regards,
The General Manager
Garden Palace Hotel, Surabaya
