Note fondée sur 24 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,8 Service et personnel
4,9 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Singapore
Publié le 6 juill. 2024 sur Expedia
received a free upgrade for our first time and that was so nice of the concierge. service was great as well and the room was really clean. will definitely be back
Commentaires de Gestion de l’hôtel
28 juill. 2024 par Joko Mulyono, Gestion de l’hôtel
Dear Ms. Nur Elena, We are delighted to learn that your recent stay at Hotel & Residence Surabaya was a pleasant one. Your kind words regarding our concierge is greatly appreciated. Their commitment to providing exceptional service is a cornerstone of our hotel’s philosophy.We are also pleased to know that you enjoyed the complimentary upgrade to your room. It is our hope that these gestures contributed to a memorable experience.We look forward to the opportunity to welcome you back to our hotel in the future.Sincerely,Joko MulyonoExecutive Assistant Manager
par un voyageur
Publié le 17 juin 2024 sur Expedia
Excellent place to stay in Surabaya!
Commentaires de Gestion de l’hôtel
25 juin 2024 par Joko Mulyono, Gestion de l’hôtel
Dear Bapak Yosep Erwin,Thank you for your kind words!We're delighted to hear that you found our hotel to be an excellent place to stay in Surabaya. Your satisfaction is our priority, and we look forward to welcoming you back for another great experience.Warm regards,Joko MulyonoExecutive Assistant Manager
par un voyageur
Publié le 4 avr. 2024 sur Expedia
以前ジャカルタのオークウッドにも宿泊しました
とても快適でスラバヤでも迷わず決めました
安心のホテルですね
Commentaires de Gestion de l’hôtel
8 avr. 2024 par Joko Mulyono, Gestion de l’hôtel
Dear Mr. Toyozo,オークウッド ホテル & レジデンス スラバヤをご利用いただき、レビューを共有していただきありがとうございます。ご滞在を満喫していただけたことを嬉しく思います。またのお越しをお待ちしておりますRegards,Joko MulyonoExecutive Assistant Manager
par un voyageur
Publié le 27 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 avr. 2024 par Joko Mulyono, Gestion de l’hôtel
Dear Mr. Bambang,Thank you for taking the time to share the review following your visit at Oakwood Hotel & Residence Surabaya. We are pleased to see that you have fully enjoyed your stay with us. Looking forward to welcoming you backWarm personal regards,Joko MulyonoExecutive Assistant Manager
par un voyageur
Publié le 1 nov. 2023 sur Expedia
par un voyageur
Publié le 1 août 2023 sur Expedia
Not far from Galaxy Mall .All the staff very nice and friendly.Definitely will be back staycation.
Commentaires de Gestion de l’hôtel
3 août 2023 par Joko Mulyono, Gestion de l’hôtel
Dear Ms. Adeleen,It was a pleasure serving you. We really appreciate you taking the time to share your feedback and being so open with us. Your comments about our service motivates us to always give our best to our guest.We hope to welcome you back again soon!Warm regards,Joko MulyonoExecutive Assistant Manager
par un voyageur
Publié le 22 juill. 2023 sur Expedia
very good
Commentaires de Gestion de l’hôtel
24 juill. 2023 par Joko Mulyono, Gestion de l’hôtel
Dear Mr. Chi Wai,It was a pleasure serving you. We really appreciate you taking the time to share your feedback and being so open with us.We hope to welcome you back again soon!Warm regards,Joko MulyonoExecutive Assistant Manager
par un voyageur
Publié le 15 juill. 2023 sur Expedia
par un voyageur
Top Notch Customer Service
Publié le 13 juin 2023 sur HotelsI stayed in this hotel back in February and it was an easy decision to decide to stay in this property again this time (for 10 days).
Commentaires de Gestion de l’hôtel
22 juin 2023 par Joko Mulyono, Gestion de l’hôtel
Dear Mr. Eddy,Greetings from Oakwood Hotel & Residence SurabayaIt is such an honor and a great pleasure to welcoming you and for taking your precious time in sharing such a remarkable review.I am so glad to know that you have enjoyed the entire stay from the beginning until you left the hotel with an unforgettable bank of happy memories and were impressed with the services we offered. Certainly, your positive feedback will be shared with the entire team to motivate them to continuously deliver our service from the heart.Thank you for your continued support on our brand and together with the entire team, we are all looking forward on welcoming you back in the not-too-distant future.With my best regards,Joko MulyonoExecutive Assistant Manager
par un voyageur
Publié le 3 avr. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
8 mai 2023 par Joko Mulyono, Gestion de l’hôtel
Dear Bapak Eric,Warm greetings from Oakwood Hotel & Residence Surabaya. We are thrilled by your good rating, guest satisfaction is our utmost priority, The Oakwood Hotel & Residence Surabaya would love onto welcoming you and your family back.With my best regards, Joko MulyonoExecutive Assistant Manager
