Note fondée sur 204 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,4 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 févr. 2024 par Shangri-La Surabaya, Gestion de l’hôtel
Dear Mrs StephaneThank you very much for the rating and review. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon.Best Regards,Shangri-La Surabaya
par un voyageur
Publié le 15 août 2018 sur Expedia
The food could be improved
Commentaires de Gestion de l’hôtel
24 août 2018 par Jonathan Reynolds - General Manager, Gestion de l’hôtel
Thank you for your reviews and ratings, we have received your feedback and input. Please rest assured as we take a closer look into the issues you mention. We look forward to welcoming you again in the future.
par un voyageur de cape coral
Publié le 4 août 2024 sur Expedia
The staff is just wonderful, i have come here many years and always look forward to come back.
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Shangri-La Surabaya, Gestion de l’hôtel
Dear Keld,Thank you so much for your continued loyalty and for taking the time to share your wonderful feedback. We are thrilled to hear that our staff has consistently provided you with exceptional service and that you always look forward to returning to our hotel.Your kind words mean a lot to us and serve as a great motivation for our team to keep up the high standards of service. We can’t wait to welcome you back for many more enjoyable stays in the future.Warm regards,Shangri-La Surabaya
par un voyageur
Publié le 30 juill. 2024 sur Expedia
par un voyageur
Publié le 13 juill. 2024 sur Hotels
par un voyageur
Publié le 10 juill. 2024 sur Expedia
par un voyageur
Publié le 20 mai 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 juin 2024 par Shangri-La Surabaya, Gestion de l’hôtel
Dear GlorianneThank you very much for the rating and review. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon.Best Regards,
par un voyageur
Publié le 25 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 juin 2024 par Shangri-La Surabaya, Gestion de l’hôtel
Dear JunichiThank you very much for the rating and review. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon.Best Regards,
par un voyageur
Publié le 9 mars 2024 sur Expedia
Very welcoming hotel. Clean, spacious and wonderful staff. Food is good with plenty if choice for everyone. The gym is a bit dated but has enough equipment.
Calm atmosphere all around.
Commentaires de Gestion de l’hôtel
28 juin 2024 par Shangri-La Surabaya, Gestion de l’hôtel
Dear RichardThank you very much for the rating and review. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon.Best Regards,
par un voyageur
Publié le 12 févr. 2024 sur Expedia
部屋が臭い
Commentaires de Gestion de l’hôtel
29 févr. 2024 par Shangri-La Surabaya, Gestion de l’hôtel
Dear Mr SatoshiThank you for taking the time to share your experience as it is only through such valuable comments that we can improve our level of service. We strive to deliver an exceptional guest experience, however we are sorry to learn of the issues you encountered which impact the overall experience of your stay.Once again, thank you in advance and we look forward to having the opportunity to ensure a more memorable stay when you are next with us.Best Regards,Shangri-La Surabaya
