Note fondée sur 160 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 juill. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
8 juill. 2019 par Yunita, Gestion de l’hôtel
Dear Our Valuated Guest, It gives me great pleasure to have you at Swiss-Belinn Tunjungan and thank you for your continued patronage. I am thrilled to know that you enjoyed all the facilities at the property and in the vicinity. Our personalized and friendly service is the single great asset that we proudly display to our entire valued guest. We look forward to providing you with more Swiss-BelInn Tunjungan hospitality on your next visit. Warmest Regards, Management of Swiss Belinn Tunjungan
par un voyageur de montreal
Tout près du centre d’achat
Publié le 4 mai 2018 sur ExpediaL’hôtel est situé au centre-ville près de plusieurs centre d’achat. La chambre était propre mais les serviettes de bain était odorante. Le personnel de la réception n’avait pas de sourire a notre arrivée mais après 2-3 jours gros sourire. Déjeuner avec bcp de choix et de bon goût. Piscine agrandie vu la chaleur et le spa est aussi très agréable. Nourriture bonne mais tien d’extra. Les cocktails sont différents d’une fois a l’autre.
Commentaires de Gestion de l’hôtel
19 mai 2018 par Jeffry F, Gestion de l’hôtel
Dear Our Valuable Guest, Thank you for taking the time to share your recent experience. We are delighted that your stay with Swiss-Belinn Tunjungan was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. Warmest Regards
par un voyageur
Publié le 5 juill. 2024 sur Hotels
Room lighting is too dim.
The equipment is a bit old, Tap is leaking.
Commentaires de Gestion de l’hôtel
5 juill. 2024 par Yunita - Ecommerce, Gestion de l’hôtel
Dear Our Loyal GuestThank you for taking the time to share your experience with us during your recent stay.We sincerely apologize if your overall staying experience fell short of your expectations during your recent visit. Please rest assured that we always strive for improved guest satisfaction and maintain the highest service standard at all times.Once again, please accept our apologies for the shortcomings. We hope we can continue to have your support and we look forward to serving you better in the future.
par un voyageur
Publié le 21 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 juin 2024 par Yunita - Ecommerce, Gestion de l’hôtel
Delighted to read your were looked after by us. It's the little things that matter and that make the big difference.Hope to welcome you back at Swiss-Belinn Tunjungan Surabaya. See you in the not so distant future
par un voyageur
Publié le 19 mai 2024 sur Hotels
We had a great stay at Swiss-Belinn Tunjungan. Very good value for your money, with nice rooms and top notch service by the whole staff from the bellboys to the concierges.
The view from the room was amazing and the hotel is located right next to a big mall.
Commentaires de Gestion de l’hôtel
5 juin 2024 par Yunita - Ecommerce, Gestion de l’hôtel
Dear Mr. WilliamDelighted to read your were looked after by us. It's the little things that matter and that make the big difference.Hope to welcome you back at Swiss-Belinn Tunjungan Surabaya. See you in the not so distant future
par un voyageur
Publié le 16 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 mai 2024 par Yunita - Ecommerce, Gestion de l’hôtel
Dear Mr. WilliamDelighted to read your were looked after by us. It's the little things that matter and that make the big difference.Hope to welcome you back at Swiss-Belinn Tunjungan Surabaya. See you in the not so distant future
par un voyageur
Publié le 6 mai 2024 sur Expedia
Clean and good location. Near to the Mall. but the light in the room (dim light) is not convenient for working in the room, especially for using a laptop.
Commentaires de Gestion de l’hôtel
6 mai 2024 par Yunita - Ecommerce, Gestion de l’hôtel
Dear Mrs. MariamI extend my sincerest apologies for the subpar experience you encountered during your recent stay at Swiss-Belinn Tunjungan. Your feedback is of utmost importance to us, and I am deeply disappointed to learn that we failed to meet your expectations.I fully acknowledge the concerns you've raised regarding room lighting and other issue that raise during your stay. It is concerning to hear that our facility didn't meet your expectation. We continuously strive to offer top-notch services, and I regret that we fell short in delivering a satisfactory experience during your stay.Thank you for taking the time to share your observations with us. We sincerely hope to have the opportunity to regain your trust and surpass your expectations during any future visits.
par un voyageur
Publié le 31 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 avr. 2024 par Yunita - Ecommerce, Gestion de l’hôtel
Dear Mr. LeeThank you for sharing your kind feedback from your recent stay with us. I am very pleased to know that you had such a memorable stay and enjoyed all aspects of the hotel. So glad that we exceeded all your expectations and we are looking forward to welcome you back for another memorable stay.
par un voyageur
Publié le 13 févr. 2024 sur Expedia
This property is witin walking distance to tunjungsn plaza. Good for shopping, eating,massage, etc
Commentaires de Gestion de l’hôtel
22 févr. 2024 par Yunita - Ecommerce, Gestion de l’hôtel
Dear Mr. ChanThank you for sharing your kind feedback from your recent stay with us. I am very pleased to know that you had such a memorable stay and enjoyed all aspects of the hotel. So glad that we exceeded all your expectations and we are looking forward to welcome you back for another memorable stay.
par un voyageur
Great place. Highly recommended.
Publié le 16 août 2023 sur HotelsLocation is fantastic. Place is very happening. Turn right and walk down to first road juncion and turn right again and an entire street selling local stuff as well as a market.
We booked 6 rooms and a suite. Rooms were very nice and staff very attentive. Only comment is the bath towels were a little threadbare. Other than that everything is very good!!!!
Commentaires de Gestion de l’hôtel
16 août 2023 par Yunita - Ecommerce, Gestion de l’hôtel
Dear Mrs. IreneThank you for sharing your kind feedback from your recent stay with us. I am very pleased to know that you had such a memorable stay and enjoyed all aspects of the hotel. So glad that we exceeded all your expectations and we are looking forward to welcome you back for another memorable stay.
