Note fondée sur 122 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,6 Service et personnel
4,4 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 juill. 2024 sur Expedia
A great hotel, really at the level of my expectations.
par un voyageur de Saint Andre Avellin
Publié le 7 juin 2022 sur Expedia
Very nice 5 stars hotel , highly recommended !
par un voyageur de Montreal, Qc
Publié le 26 mars 2020 sur Expedia
Très bel hôtel 5 étoiles au coeur de Surbaya. Excellent service !
Commentaires de Gestion de l’hôtel
13 mai 2020 par Rendy Kurniawan, Director of Rooms, Gestion de l’hôtel
Dear Valued Guests ,
We very much appreciate your review regarding your stay at Vasa Hotel Surabaya.
It is always a pleasure to receive a feedback. We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Rendy Kurniawan
Director of Rooms
par un voyageur
Over crowded hotel
Publié le 11 nov. 2019 sur HotelsI will start with the positive : modern hotel, nice room with a really comfe and king size bed, very good breakfast.
But the hotel has clearly a problem of over population. The 4 lifts are not enough for all the guests and are over crowded. Be prepared to wait 10 or 15mn for a lift every time you want to go down or go up. This is absolutely annoying to loose so much time in a 5* hotel.
Commentaires de Gestion de l’hôtel
20 déc. 2019 par Rendy Kurniawan, Director of Rooms, Gestion de l’hôtel
Dear Olivier,
First of all, thank you for choosing Vasa Hotel Surabaya and for taking the time to share the experience of your stay. It is very appreciated.
Please accept our sincere apology for the shortcomings in providing you with a pleasant stay. I am disappointed to learn that we were not able to give you excellent hospitality services and products. We have shared the feedback to concerned departments, and are taking the required actions to resolve the raised issues. We truly hope this experience would not deter you from returning to our hotel.
Yours Sincerely,
Rendy Kurniawan
Director of Rooms
par un voyageur
Publié le 24 oct. 2019 sur Expedia
Very nice welcoming personal, new hotel, it’s my 3rd stay there and will go back again !
Commentaires de Gestion de l’hôtel
31 oct. 2019 par C. Paul, Marcomm Manager, Gestion de l’hôtel
Dear Valued Guest,
We very much appreciate your this wonderful feedback. We are thrilled to welcome you and your family to Vasa Hotel Surabaya. Your review is very valuable for us to improve our high-standard services. Please know the door is always open and we can’t wait to welcome you back again soon.
Best Regards,
C. Paul
Marcomm Manager
par un voyageur de Montreal
Publié le 3 mars 2019 sur Expedia
Superbe Hotel , grande chambre , belle piscine, tres bon restaurants.
Commentaires de Gestion de l’hôtel
4 mars 2019 par C. Paul, Gestion de l’hôtel
Dear Valued Guests ,
Thank you for your rave review! It's such a pleasure to know that your overall stay experience at Vasa Hotel Surabaya a memorable ones. We can't wait to welcoming you back in the future.
Best regards ,
C. Paul
Marcomm Manager
par un voyageur de Montreal
Publié le 21 août 2018 sur Expedia
Tres chic hotel situé au centre de Surabaya , tres bon emplacement
Commentaires de Gestion de l’hôtel
8 janv. 2019 par C. Paul, Marcomm Manager, Gestion de l’hôtel
Dear Mario ,
Thank you for sharing the review of your recent visit with us. Your rating is truly valuable in helping us maintain an excellent service to guests and in ensuring that your expectations met on each visit. We look forward to welcoming you back at Vasa Hotel Surabaya.
Best Regards,
Management of Vasa Hotel Surabaya
par un voyageur de Montréal
Publié le 9 août 2018 sur Expedia
a very fashion hotel, right downtown with good restaurants!
Commentaires de Gestion de l’hôtel
8 janv. 2019 par C. Paul, Marcomm Manager, Gestion de l’hôtel
Dear Mik,
Thank you for your wonderful review. We are extremely delighted to read your kind feedback, as we always strive to exceed our guests' expectations. We're looking forward to serve you again on your next trip to Surabaya.
Best regards,
Management of Vasa Hotel Surabaya
par un voyageur
Publié le 9 août 2024 sur Expedia
Very posh and well equipped hotel located in one of the best spot in west Surabaya. Which unfortunately is also it's downside. Avoid staying here when there are known large events happening.
Combined with the nightmare that is the nearby freeway exit, we had been stuck waiting for our turn at the elevator for 15-20mins, despite their staff best effort to coordinate it in real time with radios. Waiting for your valet to return can also take up to 30mins during some of these events.
par un voyageur de CANONSBURG
Publié le 22 juill. 2024 sur Expedia
Overall experience
