Note fondée sur 99 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,2 Service et personnel
4,0 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Ivan de Wevelgem
une hotel basique au lieu d'une 4****
Publié le 23 juin 2016 sur HotelsL'état général de l'hotel est un peu démodé. Il n'est plus d'un niveau 4 étoiles.
Le pire est le restaurant. C'est une honte !
La prochaine fois j'essayera un autre hotel.
Commentaires de Gestion de l’hôtel
4 juill. 2016 par Primaningrum, Gestion de l’hôtel
Dear Ivan,
Thank you for taking your time to share your experience. We regret to learn that we failed to exceed your expectations on this visit.
I will review all aspects of our restaurant, to ensure it matches our guest service level. My team and I do strive to provide a superior service experience for every customer; therefore your feedback is very important to us.
Ivan, thank you again for sharing your experience, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Florent Michaud
General Manager
par Francis
Publié le 8 août 2014 sur Hotels
Commentaires de Gestion de l’hôtel
25 avr. 2015 par Primaningrum, Gestion de l’hôtel
Dear Francis,
We are very pleased you enjoyed your stay, and we sincerely thank you for taking the time to provide a rating for our hotel.
We do hope to be able to welcome you back in the near future.
Kind regards,
Brian Townsend
General Manager
par un voyageur de Morrison
Publié le 24 août 2024 sur Expedia
Really good stay after all
Commentaires de Gestion de l’hôtel
28 août 2024 par Toat Edi Wijaya, Gestion de l’hôtel
Dear Michael,We very much appreciate your comments regarding your stay at the Novotel Solo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Toat Edi WijayaGeneral Manager
par un voyageur
Publié le 4 août 2024 sur Expedia
I would have given an excellent rating except when we arrived after a 7 hour train ride we were given a smoking room that was dirty and run down. Fortunately I showed them our request for non-smoking and they moved us. These little things matter when navigating a foreign country.
Commentaires de Gestion de l’hôtel
14 août 2024 par Toat Edi Wijaya, Gestion de l’hôtel
Dear Deborah,Thank you for taking the time to tell us about your experience at the Novotel Solo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Toat Edi WijayaGeneral Manager
par un voyageur
Publié le 10 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 juill. 2024 par Management Novotel Solo, Gestion de l’hôtel
Dear Guest,Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Toat Edi WijayaGeneral Manager
par un voyageur
Publié le 12 mai 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 mai 2024 par Toat Edi Wijaya, Gestion de l’hôtel
Dear Masaki,Thank you for taking the time to tell us about your experience at the Novotel Solo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence if you could inform us the detail of your inconvinience.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Toat Edi WijayaGeneral Manager
par un voyageur
Publié le 18 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Toat Edi Wijaya, Gestion de l’hôtel
Dear Yusuke,Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Toat Edi WijayaGeneral Manager
par un voyageur de East Wenatchee
Publié le 23 déc. 2023 sur Expedia
We have stayed at the Novotel in Solo several times and have always been happy with their service. There is a great little restaurant across the street—Alamama. It has western and Indonesian options. The restaurant at the hotel is always very good too.
par un voyageur
Publié le 20 déc. 2023 sur Hotels
시간이 지나면서 오래되어가는 호텔이라서 그런지 더 관리가 안된다는 느낌입니다
par un voyageur
Publié le 1 juill. 2023 sur Expedia
I love the location.
I do not like the food always the same everyday
