4/10 Poor
John
Jan 13, 2025
Liked: Cleanliness, property conditions & facilities
I was not satisfied with my recent stay of 3 nights at this hotel. Three serious complaints:
1 Upon check-in at 2:00 pm my room was not ready yet, and I had to wait more than an hour in the lobby before the room was ready.
2. For New Years Eve I decided to treat myself to a steak tenderloin dinner, the most expensive item on the menu. But what they served was a small and tough piece of steak, with lots of gristle that was definitely not steak tenderloin.
3. I suffered some serious wounds on my arm due to an extra mechanical lock that had been added to the door, and that had very sharp corners. The bleeding was serious because some skin was torn off. The hotel made a bandage for it initially, but it did not heal quickly so I subsequently went to a medical clinic in Bali for professional medical care that cost me 2,480,000 Rp total for the initial visit and a course of antibiotic medicine, and then a return visit to change the wound dressing. I had to keep wound dressings on for 8 days, which prevented other activities like swimming and a normal shower. The design of that lock was dangerous and the lock was not even necessary.
John
Stayed 3 nights in Dec 2024
