Note fondée sur 52 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
3,0 Service et personnel
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Conover, North Carolina
Beautiful ocean front condo
Publié le 13 sept. 2024 sur HomeAwayMy daughter and I stayed at this oceanfront condo, absolutely loved it and can’t wait to go back. Loved waking up seeing the ocean right outside bedroom
Window. Very clean and friendly owners on 1st floor.
par un voyageur
Nightmare-Do NOT Stay here
Publié le 1 sept. 2024 sur HomeAwayWe have stayed in Surfside for the past 11 summers and are familiar with what to expect with ocean front condos. I wish I could share pictures here as the condo was disgusting. Filthy walls, dirt along baseboards. It was unsafe as well, the floor completely dropped down to the center of the building, one of the posts that holds the building up was not attached to the house and you could shake it, the whole building looks like it will collapse into itself. Cleary they hurricane damage from a storm and did nothing to remedy the damages. Not only was it dirty but because of the safety issue we left after one night and found another condo a few buildings down. I reached out multiple times with pictures and videos of our concerns and their response was "it's habitable." I will be sharing these pictures and videos on other travel sites so travelers will not end up in our position. Ultimately lost over $1,000 because of the whole ordeal but just grateful we were able to find a clean and safe place to stay and continue our vacation. There are plenty of options in Surfside, stay away from this one.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your feedback regarding your recent stay. We sincerely apologize for the condition of our home and the distress it caused you and your family. Your experience does not reflect the high standards we strive to maintain. We are deeply concerned about the safety and cleanliness issues you described, including the structural concerns and the overall state. This is certainly not the experience we want for our guests. We take these matters very seriously and have already escalated your concerns to our local operations manager for immediate investigation and resolution. We understand the frustration and inconvenience this situation has caused, especially given your long history of visiting Surfside. We are committed to ensuring that such issues are addressed promptly to prevent future occurrences. We hope to have the opportunity to restore your faith in our services in the future.
par un voyageur
Best view ever!!
Publié le 1 juill. 2024 sur HomeAwayVery clean, comfortable beds and view to die for!! Listing was whatnot said. Sliding glass door was a little rough but nothing major!! Will definitely try to make it back here again!!
Commentaires de Gestion de l’hôtel
17 juill. 2024 par VrboOwner, Gestion de l’hôtel
Hi Eric, thank you for your review. We appreciate you taking the time to provide us with your valuable feedback as a means to continually improve our homes for future guests.
We hope to host you for another truly carefree and great vacation in the future!
par un voyageur de Asheville, NC
Great location and view but needs some maintenance
Publié le 16 févr. 2024 sur HomeAwayThis apartment is in a great quiet location right on the beach. Being in a building of 4 apartments with no elevators it is beautifully quiet. The bed is very comfortable. It does, however, need a lot of maintenance. The main cupboard in the kitchen kept falling apart, the pans are so bad I bought myself a new one and I managed to get the electronic door lock to work first time only twice in a 4 week stay. The sliding door works fine but getting the windows to open and close takes an effort. On the other hand the new splinterproof deck is marvellous. Vacasa were pretty good helping me with the problems I reported. All round, I thik this place should be removed from Vacasa for a couple of weeks while it is fixed up after which I would strongly recommend it.
Commentaires de Gestion de l’hôtel
18 févr. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your review, and we sincerely apologize for the inconvenience that you experienced during your stay with us. We appreciate you bringing this one to our attention, and we have forwarded this to our local operations manager to avoid future complaints. We do hope we will have another chance to host you for a truly carefree stay in the future.
par un voyageur
Amazing location & beach but condo could def be improved!
Publié le 14 juin 2023 sur HomeAwayLots of stairs (4 steep flights), no beach chairs or beach towels, mismatched mattress & boxspring (mattress would slide away when I’d sit on the edge of the bed!), in need of some updating and could use some personal touches. This definitely just has a feeling of just being a rental property, no warm touches. Also, RENTERS BEWARE- the added fees on this site resulted in about 30% higher total for our time there- OUCH!
Commentaires de Gestion de l’hôtel
28 juin 2023 par VrboOwner, Gestion de l’hôtel
Thank you for your review, Bekki and we sincerely apologize for the inconvenience that you have experienced during your stay. We appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider in the future. We hope to host you again soon.
par un voyageur
OK
Publié le 29 avr. 2023 sur HomeAwayThis was the first time we have ever stayed at a VRBO through a property management firm and not an individual. You can tell the difference.
par un voyageur
Difficult to address issues
Publié le 29 avr. 2023 sur HomeAwayNo blankets on bed and didn’t get one until second night. Vacasa is a large property mgmt company. They nor I could get hold of the local mgr who doesn’t monitor phone on weekends.
Table had no top, so useless. they were aware but apologized for not telling us.
Dryer sqeals very badly, lint basket is rusty.
Location is great.
Furniture is newer than pic. 2 recliners replaced one of the pullouts. That is better and more comfortable to sit than the remaining pullout.
Commentaires de Gestion de l’hôtel
13 oct. 2023 par VrboOwner, Gestion de l’hôtel
Becky, thank you for the review of your stay with us. We sincerely apologize for any disconnect in the care you received when communicating with our team and appreciate you bringing this to our attention. We welcome your feedback as a means to improve and will be sure to follow up with the appropriate parties regarding your experience.
We look forward to hosting you for a great stay in the future. Thank you!
par un voyageur de Thomasville, NC
Weekend stay.
Publié le 9 janv. 2023 sur HomeAwayThe place was perfect in location. Beautiful oceanfront view! Unit was comfortable and easily accessible.
par un voyageur
Great view
Publié le 19 déc. 2022 sur HomeAwayClean and convenient to everything
par un voyageur
Nice condo. Perfect for a couple.
Publié le 13 nov. 2022 sur HomeAwayThis is our 2nd stay here. We enjoyed it both times.
