Note fondée sur 2 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,0 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
TERRIBLE EXPERIENCE
Publié le 26 oct. 2022 sur HomeAwayI had a very disappointing experience with the Holiday Rental Specialists at Jimmy's Homestead. When we arrived the house was in disgusting condition - dead insects, spiders and hairs throughout many bathrooms (see photos). I don't think it had been cleaned in weeks. Having spent nearly $6000 for the weekend, my group and I were appalled (and I was very embarrassed having booked it for the group). Holiday Rental Specialists have been unresponsive to my complaint by both phone and email. AVOID THIS RENTAL as they are very unprofessional.
Commentaires de Gestion de l’hôtel
7 sept. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for providing us with feedback about your stay at Jimmy's Homestead, Edward. It is disappointing to hear about the condition of the house upon your arrival, and that you were unhappy with its condition. If you had brought these issues to our attention when you arrived we would have asked that our housekeeping team return the property and these issues would have been rectified and the property would have been returned to an acceptable level of cleanliness. Holiday Rental Specialists have a customer service team available 24/7 and we strive to maintain high standards for our guests at all times. We apologise for the negative experience caused and hope we are given an opportunity to host you again in the future to provide a positive and enhanced outcome.
par un voyageur
Great place to stay. Bathrooms were great for a large group of people
Publié le 3 oct. 2022 sur HomeAwayGreat location and house. House could have been cleaner
Commentaires de Gestion de l’hôtel
7 sept. 2023 par VrboOwner, Gestion de l’hôtel
We're really pleased to hear you had a great time at Sutton Forest Retreat - Jimmy's Homestead and we look forward to welcoming you back another time.
