Ratings based on 900 Guest Reviews
Hear it directly from our travellers
2.7 Room cleanliness
3.1 Service & staff
2.9 Room comfort
2.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 16, 2024
by A traveller
Posted Aug. 24, 2024 on Hotels
Comment from Hotel Management
Aug. 28, 2024 by Melissa RediResponse Specialist, Hotel Management
Hello Daniel, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Atlanta - Suwanee/Mall of Georgia and I were ecstatic to see your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.It would be our pleasure to have you stay with us again at Red Roof in the future.Sincerely,MelissaRed Roof Management RediResponse Specialist
by A traveller
Posted Aug. 24, 2024 on Expedia
Comment from Hotel Management
Aug. 28, 2024 by Gabrielle RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, H. The staff and I at the Red Roof Inn Atlanta - Suwanee/ Mall of Georgia were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
by A traveller
Posted Aug. 24, 2024 on Hotels
Staff was amazing and very supportive but the overall condition of the hotel was deplorable. Bathrooms were completely unusable.
Comment from Hotel Management
Aug. 27, 2024 by Dannielle Rediresponse Specialist, Hotel Management
Dear Angelo,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN ATLANTA - SUWANEE/ MALL OF GEORGIA. We are happy that the staff was very supportive, however, we are sorry that the upkeep of the bathroom and the overall property wasn't to your standard. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,Dannielle Red Roof ManagementRediresponse Specialist
by A traveller
Uh uh.
Posted Aug. 23, 2024 on HotelsSTAFF ARE NICE BUT THIS PLACE NEEDS RENO ASAP. YOU GUYS PAINT OVER DIRT AND FILTH. Pulled up the sheets on the corner of the bed and EWWW STAINS AND FILTH GALORE. GET NEW BEDS AND BEDDING.
Comment from Hotel Management
Aug. 26, 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Iteshia, It was truly saddening to see your low score following your recent stay at the RED ROOF INN ATLANTA - SUWANEE/ MALL OF GEORGIA Though the staff was nice, you pointed out your displeasure with the lack of cleanliness. Our team at Red Roof is committed to satisfying our guests, so your feedback will be taken very seriously. Know that your voice is of the utmost importance to us, and we value your comments which will help us to continuously improve our services and make our guest experiences even better. We appreciate your business and truly value your feedback. We would greatly appreciate the opportunity to amend your impression of our property. Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist
by A traveller
Posted Aug. 20, 2024 on Hotels
Comment from Hotel Management
Aug. 25, 2024 by Sharma RediResponse Specialist, Hotel Management
Hello Changjian, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN ATLANTA - SUWANEE/ MALL OF GEORGIA and I are disappointed to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist
by A traveller
Check in easy-room great
Posted Aug. 19, 2024 on HotelsMarco was great at the check-in! Made it very easy and was very professional. Viola I was also at the front desk and also extremely pleasant and professional
The room was great. Very clean. HVAC was excellent. Bed was comfortable.
Comment from Hotel Management
Aug. 22, 2024 by Sanesha RediResponse Specialist, Hotel Management
Hello Andrea,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Atlanta - Suwanee/Mall of Georgia. It's great to see you enjoyed your stay, resulting in a 10/10 score and I am pleased to read that Marco and Viola, was very professional, the room was great and all the other positives you highlighted. I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,SaneshaRed Roof ManagementRediResponse Specialist
by A traveller
Posted Aug. 19, 2024 on Hotels
I believe this is the worst hotel I’ve ever been. Very dirty, even the towels were dirty. Very old room. This hotel needs renovation
Comment from Hotel Management
Aug. 20, 2024 by Toujana RediResponse Specialist, Hotel Management
Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Atlanta - Suwanee/ Mall of Georgia. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the uncleanliness of the towel, the appearance of the room and other issues mentioned. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,ToujanaRed Roof Management RediResponse Specialist
by A traveller
Posted Aug. 15, 2024 on Expedia
Red roof Always comes through
Comment from Hotel Management
Aug. 16, 2024 by Dannielle Rediresponse Specialist, Hotel Management
Hello Thomas, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ATLANTA - SUWANEE/ MALL OF GEORGIA and I appreciate your 4/5 score following your stay. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist
by A traveller
Posted Aug. 15, 2024 on Expedia
Red roof always comes through
Comment from Hotel Management
Aug. 16, 2024 by Recordo, Rediresponse Specialist , Hotel Management
Hey Jonas,Red Roof appreciate you taking the time out of your busy day to complete our guest survey regarding your recent stay at the Red Roof Inn Atlanta - Suwanee/ Mall of Georgia. Red Roof's goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Red Roof always enjoy hearing about the positive experiences our guests have at our hotels.The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
