Ratings based on 29 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jun. 22, 2021 on Hotels
Comment from Hotel Management
Jun. 22, 2021 by 阳澄湖费尔蒙酒店 宾客体验经理 陈锦姜, Hotel Management
尊敬的贵宾Laura，您好，很荣幸收到您的满分好评，🙂夏日于阳澄湖畔赏水天一色，期待您再度携家人光临酒店哦。
by A traveller
Staff needs better training
Posted Dec. 15, 2018 on HotelsOverall services is not too bad, but not up to Fairmont standard. The hotel is on the lake side with good scenery, but not convenient if you don't drive.
Comment from Hotel Management
Sep. 3, 2019 by Alan Ang General Manager, Hotel Management
Dear Guest,
Thank you for sharing your experience of your recent stay.
We are pleased to hear that you are satisfied with our hotel surrounding and the Location. Please be assured that our team will continue focus on driving guest satisfaction in both service and products. Thank you for your great support and looking forward to welcoming you back in the future. Sincerely
Alan ANG
General Manager of Fairmont Yangcheng Lake
by A traveller
Kunshan trip
Posted Jun. 23, 2018 on HotelsGreat hotel. Nice service. Wish was there on a vacation. And wish staff spoke better English
Comment from Hotel Management
Aug. 12, 2019 by Alan ANG General Manager, Hotel Management
Thank you for having taken the time to share feedback regarding your recent stay at Fairmont Yangcheng Lake .
As one of our valuable guests, we are so glad to receive your feedback and
noted you have an enjoyable stay with us. Please be assured that our team will
continue focus on driving guest satisfaction in both service and products.
Thank you for your great support and looking forward to welcoming you back in
the future.
Sincerely
Alan ANG
General Manager of Fairmont Yangcheng Lake"
Recommended
for Everyoneby A traveller
Great hotel
Posted Apr. 29, 2018 on ExpediaWonderful experience, my only complaint was it seemed like we were there off-season or something. The outdoor pool and water recreation facilities were closed, not sure why. Everything else was great and I especially enjoyed some wonderful massages. I would definitely recommend.
Comment from Hotel Management
May 10, 2018 by Alan Ang, Hotel Management
Thank you for sharing your thoughts following your recent stay. We take pleasure in learning of your memorable stay and highlighting the facilities, views and our team engagement experiences.
It is our objective to turn moments into memories for our guests, so we are constantly seeking ways in achieving it. As we enter a beautiful Summer, we open the outdoor pool now, come join us on some of our hotel signature activities such as kayaking, bee observation, farming experience and many more. So do stay with us and enjoy the various activities in this wonderful season. Welcome back to Fairmont Yangcheng Lake soon!
Warm regards,
Alan Ang
General Manager of Fairmont Yangcheng Lake
by Toby
Excellent Hotel/Beautiful Location
Posted Feb. 4, 2017 on HotelsIt is an excellent hotel. The staff were extremely pleasant and helpful. The lakeside location is beautiful. It is just a wonderful place to stay.
Comment from Hotel Management
Mar. 1, 2017 by General Manager, Hotel Management
Dear Toby,
Thank you for your stay. We are glad that you are satisfied with your stay experience and we look forward to your comments and suggestions. We hope you choose to stay at Fairmont Yangcheng Lake in the near future!
Warm regards,
Jeff Cheng
General Manager of Fairmont Yangcheng Lake
by Frank
Awesome hotel
Posted Dec. 1, 2015 on HotelsWe went to Suzhou to see old friends and stayed at the lovely Fairmont. We were only there for one night but would love to come back and stay longer.
Comment from Hotel Management
Dec. 5, 2015 by Fairmont Yangcheng Lake, Hotel Management
Dear Frank, thank you for your stay at Fairmont Yangcheng Lake and sharing your experience with us. We are pleased to hear that you are satisfied with our hotel environment and facilities. We look forward to your next longer stay! -- Brian Tan, Director of Operations
by Barbara from UK
Great lakeside hotel
Posted Aug. 10, 2015 on HotelsThis hotel and the staff deserves 5 stars. From the start I was made to feel welcome. The accommodation was spacious and comfortable. Tea and coffee making facilities in the room. I enjoying the honey harvest, and rode one of the hotel bicycles around their park, along the lake shore and through the organic farm. Dinner was excellent. I also had a couple of spa treatments which were very relaxing.
Watch out for the 15% service charge. I feel this is the only thing the management should realise is not a good thing. I've stayed in a few good hotels that don't sneak a service charge on top of an already expensive room and other charges. It's unnecessary.
Comment from Hotel Management
Aug. 13, 2015 by Fairmont Yangcheng Lake, Hotel Management
Dear Barbara, thank you for your stay at Fairmont Yangcheng Lake and sharing your experience with us. We are pleased to hear that you are satisfied with our hotel environment and facilities. However, it is very essential for us to adopt our guest' s suggestions. We know that your service charge experience has been communicated to the management team. We will attach importance to and continue to follow up suggestions you mentioned. We look forward to your next visit!-- Fairmont Yangcheng Lake
by A traveller
Yangcheng FISH farm lake and expensive food
Posted Jul. 10, 2015 on HotelsThe hotel is beautiful in a scenic location on lakefront. The view of the lake is nice, but the lake itself is nothing but a large fish farm as far as the eyes can see almost the entire lake. Every morning the lake is filled with fishing wooden boats. Room rate during my stay was nice, but food is expensive in the 2 restaurants. Unfortunately there is no nearby walking-distance restaurant to go for dinner. A small cup of Tom Yum soup with 1 shrimp, mussel, and few pieces of squid cost 78RMB while green tea after the meal costs 40RMB. I was stuck at the hotel using the 2 high-priced restaurants for the few nights. I will stay at other hotels next time back in the area.
Comment from Hotel Management
Sep. 12, 2015 by Fairmont Yangcheng Lake, Hotel Management
Dear There, thank you for sharing your experience wih us. The Yue Feng Island Organic Farm has planted a series of organic fruit trees including loquat and pear, well as seasonal organic vegetables. These fresh fruits and vegetables will be harvested and used in the cuisine cooking in the hotel’s Chinese restaurant Yi Feng Court, all-day-dining restaurant Essence and WUGU restaurant. Guests can savor the most natural and healthy taste prepared by the hotel's own culinary experts. So we hope to provide more natura foods to our guests. We look forward to your next visit!-Fairmont Yangcheng Lake
by Raymond from Hong Kong
5 star Hotel with 1 star service
Posted Mar. 22, 2015 on HotelsThe Hardware is excellent but typically Chinese management. The service do not match up. The cleaning lady would just open the door without knocking. I have been there several time for business and believe their service were better at high season.
Comment from Hotel Management
Apr. 14, 2015 by Fairmont Yangcheng Lake, Hotel Management
Dear guest, thank you for your stay at Fairmont Yangcheng Lake and sharing your experience with us.We know that your stay experience has been communicated to the management team. We will attach importance to and continue to follow up related service you mentioned. We look forward to your next visit to see the imporvements we have made to our service.-- Fairmont Yangcheng Lake
by Nic from Shanghai
Very good place to family
Posted Oct. 9, 2014 on HotelsThe hotel is near by the Yang Chen lake and the view is beautiful.
Comment from Hotel Management
Nov. 13, 2014 by Fairmont Yangcheng Lake, Hotel Management
Dear guest, thank you for your stay. We are glad that you are satisfied with your stay experience and we look forward to your comments and suggestions. We hope you choose to stay at Fairmont Yangcheng Lake in the near future! -Fairmont Yangcheng Lake. – Fairmont Yangcheng Lake
