Note fondée sur 178 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,7 Service et personnel
4,7 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
deux jours à Suzhou pour business
Publié le 5 nov. 2019 sur Hotelspratiquement personne ne parle anglais dans l’hôtel ; même à l'accueil ce fut laborieux pour communiquer
Commentaires de Gestion de l’hôtel
21 nov. 2019 par Sherwin Ji| General manager , Gestion de l’hôtel
Dear Philippe,
Thank you so much for taking the time to share with Us your valuable feedback from your recent stay.
First, we are most concerned to learn that you have been unwell during the stays. Please accept our sincere apology for the unhappy
experience. With regards to your issue, we have shared your feedback with the hotel management team and arranged a series of training for our associate again. We will do our utmost to avoid this happen on your future visit to our hotel.
Once again, we really appreciate your feedback as it helps us to continue improve our products and services. We look forward to welcoming you back to Suzhou in the future and service to you again.
Best Regards
par un voyageur de Clermont-Ferrand
Suzhou
Publié le 4 oct. 2011 sur ExpediaTrès bon hôtel, service impeccable et chaleureux.
Grande diversité de la cuisine, bar lounge très agréable.
Personnel souriant et efficace.
par un voyageur
Publié le 20 sept. 2024 sur Hotels
酒店每位工作人员都非常热情周到，早餐非常丰盛，对酒店的印象非常好！
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Service Manager, Gestion de l’hôtel
Thank you so much for taking your valuable time to post such a motivating review regarding to your stay with us ,it really means a lot to us! Your great compliment about our staff and service is highly appreciated. We will share your feedback with our associates, as it will definitely encourage them go extra mile to deliver better service. Thank you again for your feedback and support and we look forward to the pleasure of welcoming you back home in the near future. Thank you!
par un voyageur
Publié le 14 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Service Manager, Gestion de l’hôtel
Thank you so much for taking your valuable time to post such a motivating review regarding to your stay with us ,it really means a lot to us! Your great compliment about our staff and service is highly appreciated. We will share your feedback with our associates, as it will definitely encourage them go extra mile to deliver better service. Thank you again for your feedback and support and we look forward to the pleasure of welcoming you back home in the near future. Thank you!
par un voyageur
Publié le 14 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Service Manager, Gestion de l’hôtel
Thank you so much for taking your valuable time to post such a motivating review regarding to your stay with us ,it really means a lot to us! Your great compliment about our staff and service is highly appreciated. We will share your feedback with our associates, as it will definitely encourage them go extra mile to deliver better service. Thank you again for your feedback and support and we look forward to the pleasure of welcoming you back home in the near future. Thank you!
par un voyageur
Publié le 9 sept. 2024 sur Expedia
Amazing place foe the price
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Service Manager, Gestion de l’hôtel
Thank you for your encouraging praise. We will continue to work hard and constantly improve our service. Your evaluation is the greatest incentive for our staff. Their excellent performance is the guarantee of our hotel's service quality. We look forward to providing you with a more perfect experience and welcoming you again!
par un voyageur
Publié le 17 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 août 2024 par Service Manager, Gestion de l’hôtel
Thank you so much for taking your valuable time to post such a motivating review regarding to your stay with us ,it really means a lot to us! Your great compliment about our staff and service is highly appreciated. We will share your feedback with our associates, as it will definitely encourage them go extra mile to deliver better service. Thank you again for your feedback and support and we look forward to the pleasure of welcoming you back home in the near future. Thank you!
par un voyageur de Washington
Publié le 11 août 2024 sur Expedia
Very nice hotel.
Beautiful bar, and very nice staff.
Rooms are in good condition too.
Commentaires de Gestion de l’hôtel
13 août 2024 par Service Manager, Gestion de l’hôtel
Thank you so much for taking your valuable time to post such a motivating review regarding to your stay with us ,it really means a lot to us! Your great compliment about our staff and service is highly appreciated. We will share your feedback with our associates, as it will definitely encourage them go extra mile to deliver better service. Thank you again for your feedback and support and we look forward to the pleasure of welcoming you back home in the near future. Thank you!
par un voyageur de South Barrington
Publié le 4 août 2024 sur Expedia
Very nice and polite staff. Breakfast is great! Walkable distance to the gate to the east. The Hotel itself has very nice setting. I had a two-bed room on the 8th floor, which I felt its a bit out dated, and I wish the room could have smelled cleaner, fresher.
Commentaires de Gestion de l’hôtel
5 août 2024 par Service Manager, Gestion de l’hôtel
Thank you so much for taking your valuable time to post such a motivating review regarding to your stay with us ,it really means a lot to us! Your great compliment about our staff and service is highly appreciated. We will share your feedback with our associates, as it will definitely encourage them go extra mile to deliver better service. Thank you again for your feedback and support and we look forward to the pleasure of welcoming you back home in the near future. Thank you!
par un voyageur
Publié le 22 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Service manager, Gestion de l’hôtel
Thank you so much for taking your valuable time to post such a motivating review regarding to your stay with us ,it really means a lot to us! Your great compliment about our staff and service is highly appreciated. We will share your feedback with our associates, as it will definitely encourage them go extra mile to deliver better service. Thank you again for your feedback and support and we look forward to the pleasure of welcoming you back home in the near future. Thank you!
