Note fondée sur 155 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par hakim
Super rapport qualité prix
Publié le 21 oct. 2017 sur HotelsNice
Commentaires de Gestion de l’hôtel
23 oct. 2017
尊敬的客人，感谢您下榻苏州香格里拉大酒店并在此给我们评分；酒店一直以来的经营理念为香格里拉热情好客，亲如家人，致力于为客人提供独具特色的亚洲待客之道和热情服务；我们真诚地期待您的再次光临，酒店管理层。
par un voyageur
Hotel Confortable
Publié le 2 nov. 2015 sur HotelsHotel Confortable
Commentaires de Gestion de l’hôtel
2 août 2018 par Angel, Gestion de l’hôtel
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,
par Stan de Shanghai
Excellent service
Publié le 25 mars 2014 sur HotelsNice hotel, close to the train station, perfect service, clean room but i expected it a bit more modern and more comfortable for Shangri-la standard. I was disappointed by the bathroom and very disappointed by the free toiletries which were not good enough for a hotel of this standard. Once again i want to emphasise the service quality at every level.
Commentaires de Gestion de l’hôtel
2 août 2018 par Angel, Gestion de l’hôtel
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,
par un voyageur
Publié le 27 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 oct. 2024 par Shangri-La Suzhou, Gestion de l’hôtel
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,
par un voyageur
Publié le 10 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 oct. 2024 par Shangri-La Suzhou, Gestion de l’hôtel
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,
par un voyageur
Publié le 6 sept. 2024 sur Hotels
Great location, close to Paradise Walk. Good breakfast.
Commentaires de Gestion de l’hôtel
12 oct. 2024 par Shangri-La Suzhou, Gestion de l’hôtel
Dear guest, we are delighted to know that you were satisfied with our hotel. Through the years, our philosophy has been the “Shangri-La hospitality from a caring family.” We aim to provide guests with distinctive Asian standards of hospitality and service. We look forward to welcoming you back soon. Best regards,
par un voyageur
Publié le 22 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 oct. 2024 par Shangri-La Suzhou, Gestion de l’hôtel
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,
par un voyageur
Average good hotel
Publié le 19 juill. 2024 sur HotelsReasonable hotel compared to price and place
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Shangri-La Suzhou, Gestion de l’hôtel
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,
par un voyageur
Publié le 28 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 juill. 2024 par Shangri-La Suzhou, Gestion de l’hôtel
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,
par un voyageur
Publié le 25 juin 2024 sur Expedia
Staff at this 5 star hotel is terrible. They don't know any language except Chinese.
It is unbelievable that 5 star hotel doesn't have English speaking staff. Not at the reception, not at breakfast restaurant not anywhere.
At checkout I wanted to pay for my laundry service where after 20 minutes of "just a moment sir", after each of my question "what are you doing", I discovered that they didn't understand what I want but they was trying to locate my shirts which was delivered to my room a day before!!??
While I was waiting on the reception, their air-condition was broken and everyone at hotel lobby was sweating since huge humidity.
They do not understand a simple word which is not in Chinese.
Not to mention room "smoking smell" and burn marks on carpet on a "non smoking" floor, where they offer to me that staff come and open a window and allow fresh air to "clean" the smell.
Not a 5 star service, and not for sure 5 star hotel.
I stayed many times at other Shangri-La hotels and this Suzhou one is not even close to Shangri-La quality and service.
Should avoid for your stay at Shangri-La Suzhou!
Commentaires de Gestion de l’hôtel
26 juin 2024 par Shangri-La Suzhou, Gestion de l’hôtel
Dear guest, thank you for taking the time to share your feedback. Please accept our sincere apology for the unpleasant experience during your stay. Your feedback about the service quality is highly appreciated and we have informed our front office manager and general manager to resolve this we will definitely rectify the issues that were being brought up. Should you have any enquiries during your stay, please feel free to contact with us. We look forward to welcoming you back soon. Best regards,
