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The Ritz-Carlton, Suzhou

5.0 star property
5-star luxury hotel in Gusu District

Choose dates to view prices

Photo gallery for The Ritz-Carlton, Suzhou

Lobby
Minibar, in-room safe, blackout drapes, iron/ironing board
Restaurant
Minibar, in-room safe, blackout drapes, iron/ironing board
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • 24/7 front desk
  • Air conditioning
  • Breakfast available
  • Room service

Explore the area

Map
369 Guangji South Road, Suzhou, Jiangsu, 215000
  • Shantang Street
    ‪4 min drive‬
  • Pingjiang Road
    ‪5 min drive‬
  • Humble Administrator's Garden
    ‪7 min drive‬
  • Wuxi (WUX-Shuofang)
    ‪42 min drive‬

Room options

View all photos for Panorama Studio Room, Gusu View, King Bed

Minibar, in-room safe, blackout drapes, iron/ironing board

Panorama Studio Room, Gusu View, King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, Gusu View, King Bed

Premier Room, Gusu View, King Bed

Premier Room, Gusu View, King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, Gusu View, Double Beds

Premier Room, Gusu View, Double Beds

Premier Room, Gusu View, Double Beds

  • Sleeps 2
  • 2 Double Beds

View all photos for Premier Suite, Gusu View, King Bed

Living room

Premier Suite, Gusu View, King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Panorama Room, Gusu View, Double Beds

Living area

Panorama Room, Gusu View, Double Beds

  • Sleeps 2
  • 2 Double Beds

View all photos for Panorama Room, Gusu View, King Bed

Living area

Panorama Room, Gusu View, King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, City View, King Bed

Minibar, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, City View, King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, City View, Double Beds

Minibar, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, City View, Double Beds

  • Sleeps 2
  • 2 Double Beds

View all photos for Club Room, City View, King Bed

Lounge

Club Room, City View, King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Club Panorama Studio Room, Gusu View, King Bed

Minibar, in-room safe, blackout drapes, iron/ironing board

Club Panorama Studio Room, Gusu View, King Bed

  • Sleeps 3
  • 1 Double Bed

View all photos for Club Premier Suite, Gusu View, King Bed

Living room

Club Premier Suite, Gusu View, King Bed

  • Sleeps 3
  • 1 Double Bed

View all photos for Club Room, City View, Double Beds

Minibar, in-room safe, blackout drapes, iron/ironing board

Club Room, City View, Double Beds

  • Sleeps 2
  • 2 Double Beds

View all photos for Club Panorama Room, Gusu View, King Bed

Living area

Club Panorama Room, Gusu View, King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Club Panorama Room, Gusu View, Double Beds

Living area

Club Panorama Room, Gusu View, Double Beds

  • Sleeps 2
  • 2 Double Beds

View all photos for Club Deluxe Suite, City View, King Bed

Minibar, in-room safe, blackout drapes, iron/ironing board

Club Deluxe Suite, City View, King Bed

  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Suite, City View, King Bed

Minibar, in-room safe, blackout drapes, iron/ironing board

Deluxe Suite, City View, King Bed

  • Sleeps 3
  • 1 King Bed

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About the area

Suzhou

Gusu District stay.Your stay at this Gusu District hotel places you within 2 miles (3 km) of Suzhou Canal Park and West Garden Temple. Suzhou City Moat and Hanshan Temple are also within 3 miles (5 km).

What's nearby

  • Shantang Street - 4 min drive - 3.6 km
  • Pingjiang Road - 5 min drive - 5.6 km
  • Hanshan Temple - 5 min drive - 4.0 km
  • Suzhou Museum - 6 min drive - 6.4 km
  • Humble Administrator's Garden - 7 min drive - 6.8 km

Getting around

  • Sanxiang Square Station - 12 min walk
  • Suzhou Railway Station - 18 min drive
  • Wuxi (WUX-Shuofang) - 42 min drive

Restaurants

  • ‪agogoKTV - ‬3 min walk
  • ‪得胜门 - ‬3 min walk
  • ‪Neighbourhood Holiday Hotel Suzhou - ‬3 min walk
  • ‪轻松驿站咖啡屋 - ‬3 min walk
  • ‪艾大米 - ‬3 min walk

About this property

The Ritz-Carlton, Suzhou

5-star luxury hotel in Gusu District
There are 3 restaurants on site. Public spaces have free WiFi. The Ritz-Carlton, Suzhou offers its guests an indoor pool and a 24-hour fitness center. A train station pick-up service and a train station drop-off service are available for a fee. The luxury The Ritz-Carlton, Suzhou also features 24-hour room service, an elevator, and local meal delivery service. Free self parking is available.
  • 1 building
  • 190 guestrooms or units
  • 18 levels
  • 3 dining venues
  • Built in 2025
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Elevator
The Ritz-Carlton, Suzhou offers 190 air-conditioned accommodations with minibars and espresso makers. This Suzhou hotel provides complimentary wireless Internet access, with a speed of 500+ Mbps (good for 6+ people or 10+ devices).

Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and bidets. Business-friendly amenities include safes and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered on request and in-room massages can be requested.

Languages

Chinese (Mandarin)

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  • Kids pool
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CA $510 total
includes taxes & fees
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Property amenities

Family friendly

  • Indoor pool
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle at scheduled times, on request
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 198 per person
  • 3 restaurants

Things to do

  • 24-hour gym
  • Indoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • 24-hour room service
  • Espresso maker
  • Meal delivery service
  • Minibar

More

  • Air conditioning
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g., directions)

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 408.1 per night.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 198 per person
  • Rollaway bed fee: CNY 408.1 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, JCB International, and Union Pay. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

The Ritz-Carlton, Suzhou Hotel
The Ritz-Carlton, Suzhou Suzhou
The Ritz-Carlton, Suzhou Hotel Suzhou

The Ritz-Carlton, Suzhou Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 0 out of 1 reviews
Rating 8 - Good. 1 out of 1 reviews
Rating 6 - Okay. 0 out of 1 reviews
Rating 4 - Poor. 0 out of 1 reviews
Rating 2 - Terrible. 0 out of 1 reviews

8.0/10

Cleanliness

10/10

Staff & service

8.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Seit Yen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2025