Ratings based on 28 Guest Reviews
Hear it directly from our travellers
4.8 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 18, 2024 on Expedia
The perfect place to stay in Swakopmund. It is clean and quiet and the staff are great. It's a short walk to the jetty and good places to eat. They have a laundry service and organised my transfer to Walvis Bay airport. I would definitely stay here again
by A traveller
Posted Jan. 22, 2023 on Expedia
I loved the inner private courtyard, private and secure. Super helpful owner, made many bookings and provided great info. Very comfortable, attentive staff.
by A traveller
Posted Sep. 15, 2019 on Hotels
Comment from Hotel Management
Sep. 16, 2019 by Peter, Hotel Management
Thanks for your positive comments - see you again next time
by A traveller from UK
Clean & Pretty in Good Location, Intrusive Manager
Posted Jan. 15, 2018 on Expedia
Pros: Location, cleanliness, ground staff and the courtyard
Cons: The managers and their attitude
The guest house is very pretty, well maintained and clean in very easy walking distance to everywhere you would need in Swakopmund. Safe parking is also included.
The breakfast is good and fresh (7:30am until 9am) but there is no option of requesting anything that isn't out on offer. You eat what is there (breads, jams, fruit and a hot offering of french toast / eggs or similar)
Our experience however was negatively impacted by the overbearing management team. We were made to feel quite uncomfortable at times (a nasty comment was made at check in for being from the UK) and when using the wifi in the lounge for 10 minutes, told that we were 'sad' for staying in on the internet all day.
One morning we decided to skip breakfast and sleep in a little later, the owner banged on the door at 9:10 to ask where we were?? It felt a little intrusive.
More worryingly, we were disturbed by the way management spoke to their staff and how the staff moved when they were close by. The staff were helpful, kind and pleasant - but we felt they were very undermined by the management.
It is a shame that their behaviour made us feel this way, the guest house itself is very pleasing and clean so our experience should have been a positive one. As it was, they made us feel quite unwelcome and we actively wanted to leave by the end of our 3 night stay.
Recommended
for Everyoneby A traveller from Pattaya Thailand
Superb Artisan Accommodation Close to Everything
Posted Dec. 12, 2017 on Expedia
Pros: Absolutely beautiful exterior and interior design
Cons: Wifi signal is not consistent and equal in all areas, but that's the problem of provider rather than of a property.
Location: Just few steps to the beach, supermarket and all historical landmarks
Strategically located close to both downtown with its historical and architectural landmarks and to the beach, Secret garden Guesthouse is truly a home away from home, with impeccable service and cleanliness and state of the art stylish decoration.
Comment from Hotel Management
Dec. 12, 2017 by Peter O, Hotel Management
Thanks Victor , glad you enjoyed your stay.
Recommended
for Everyoneby A traveller
Great little hotel in the city
Posted Oct. 21, 2017 on ExpediaWe loved our stay here, calm atmosphere, great walkable location, superb staff, and great recommendations from the owners. A little nosey though, and staff asked we not mention to owners when we tipped the staff - a little concerning given the staff were excellent.
Comment from Hotel Management
Dec. 14, 2017 by Peter O, Hotel Management
Hallo, Thanks for your review. The reason we don't allow individual tipping is because tips are shared by the staff on an equal basis and for that reason you have a notification in your room and there is a tipbox at reception.
by Yong Mean
Posted Oct. 9, 2017 on Hotels
Recommended
for Everyoneby A traveller
Mixed reviews
Posted Aug. 17, 2017 on Expedia
Pros: Room size/cleanliness
Cons: Staff attitude!
The hotel accommodations were quite lovely. The room was spacious and clean, but the staff were sincerely very difficult. Any question asked was not answered, owner hung up the phone on me when I tried to confirm the reservation, and we were yelled at for leaving our light on one day. This made the stay less pleasant. Other guests echoed these sentiments and we were able to laugh about it. I hesitate to recommend due to the staff/ownership, but it was good value for money and comfortable.
Recommended
for Everyoneby A traveller
Pleasant; close to the beach
Posted May 8, 2017 on Expedia
Pros: Location's great; the garden is beautiful. Wifi was excellent once they got it working!
Cons: Mattresses and water pressure, though the other rooms where I've stayed have been great.
I've stayed here several times, and room 4 was a bit disappointing. The water pressure in the sink was very low, and not great in the shower; the mattresses a bit saggy; the wifi didn't work day one (but was fixed and blazing fast by day two); and there was no kind of table to hold the laptop and books while I worked, so I worked from the bed. In the past they've offered eggs cooked to order at breakfast; this time it was just take a boiled egg (5 or 7 minutes!) from the buffet. I also have concerns that the black staff here seem much more cowed -- i.e., afraid of guests (all white whenever I've been here) and the white owners -- than I observe other places in town. I don't see or know enough to make a judgement, but enough to feel a bit uncomfortable.
Recommended
for Everyoneby A traveller from Minneapolis MN
Unbelievable find- beautiful and comfortable
Posted Sep. 24, 2014 on Expedia
Location: A block from the sea, easy to walk to the beach, the jetty, the crafts market, the museum...
I booked this because it was a practical location at a good price. But once you enter the front door, you see it's a beautifully renovated and decorated 1910's house with a wonderful staff, great bistro, nice owners, comfortable beds, and all spotlessly clean and comfortable. No need to make Africa excuses for any cut corners- this would be beautiful in Germany or France!
