Note fondée sur 123 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,1 Service et personnel
3,8 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Rachael - Administration Officer, Gestion de l’hôtel
Brendan, thank you for taking the time to leave us a review. We appreciate the feedback and are so thrilled to see that you enjoyed your stay!
par un voyageur
Publié le 8 juill. 2024 sur Wotif
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Commentaires de Gestion de l’hôtel
30 juill. 2024 par Rachael - Adminstration Officer, Gestion de l’hôtel
Kent, thank you for taking the time to leave us a review! We are glad to see you enjoyed your stay and we hope to see you again in the future :)
par un voyageur
Publié le 5 juin 2024 sur Wotif
I travel to Swan Hill every 2 weeks. I like to stay at the Paruna as it is close to where I need to be. However....I will not be staying there again. 2 stays in a row when I woke in the morning my door was open. I left a note and spoke with the cleaners (as the managers are not on site, ever!). No one got back to me with any type of acknowledgement/excuse/reason as why this might happen. This stay I could not regulate the shower, the hot water kept dropping out. As there are so many options to choose from in Swan Hill I am going to give another Motel my fortnightly business.
Commentaires de Gestion de l’hôtel
13 juin 2024 par Rachael - Administration Officer, Gestion de l’hôtel
Di, We appreciate the feedback, and understand the concern you have in the matter. Your note was passed onto management by the housekeepers, and we apologise for the delay in responding to you. We are sorry for not meeting your expectations in this matter, and hope we might be offered the opportunity in the future to do what we can for make up for this.The doors are all lockable from the inside, So we are unsure how the doors can be opening overnight. We will do a review of all locks to ensure they are engaging properly to ensure that guests do not experience the same in the future. Again, we apologise that this was a concern for you on more than one occasion and we will do what we can to rectify the issue promptly, so it doesn’t remain an ongoing issue for guests. Thank you
par un voyageur
Publié le 31 mai 2024 sur Expedia
Was ok
Commentaires de Gestion de l’hôtel
13 juin 2024 par Rachael - Administration Officer, Gestion de l’hôtel
Nazbeen, Thank you for taking the time to leave us a review. We appreciate the feedback.
par un voyageur
Publié le 7 avr. 2024 sur Wotif
Commentaires de Gestion de l’hôtel
9 mai 2024 par Rachael - Administration Officer, Gestion de l’hôtel
Gurjeet, thank you for your review! We appreciate the time taken, and hope to see you again in the future.
par un voyageur
Publié le 24 févr. 2024 sur Expedia
It was OK -
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Rachael - Administration Officer, Gestion de l’hôtel
Craig, thank you for taking the time to leave a review. We hope to see you again in the future.
par un voyageur
Publié le 16 févr. 2024 sur Lastminute
Affordable and very tidy. No complaints at the price. The pool and BBQ area is *very* well maintained and functional, a pleasant surprise in this price range.
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Rachael - Administration Officer, Gestion de l’hôtel
Grant, thank you for taking the time to leave us a review. We appreciate the feedback, as it helps potential guests make decisions on which properties to stay at in Swan Hill.
par un voyageur
Publié le 13 févr. 2024 sur Wotif
All good, I would stay there again no worries. My only suggestion is like most motels in the area it would be nice to have a flywire door on the units as Swan Hill gets a lot of flies and mozzies. So you could leave the inside door open when the weather is nice. Apart from that minor point, very happy with my overnight stay (work trip).
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Rachael - Administration Officer, Gestion de l’hôtel
Stuart, thank you for your feedback. We appreciate your review and look forward to having you back again in the future!
par un voyageur
Publié le 29 janv. 2024 sur Wotif
Our stay was great, the only thing was how light our room was at night.
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Rachael - Administration Officer, Gestion de l’hôtel
Braeden, thank you for taking the time to leave us a review. We appreciate the feedback.
par un voyageur
Publié le 2 janv. 2024 sur Wotif
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Rachael - Administration Officer, Gestion de l’hôtel
Peter thank you for taking the time to leave us a review!
