Note fondée sur 906 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,3 Service et personnel
4,0 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Bon court séjour Swansea
Publié le 12 juill. 2019 sur HotelsCourt séjour Swansea.
Hotel confortable, mais vieillissant
Attente longue au check in
Commentaires de Gestion de l’hôtel
19 juill. 2019 par The Reception Team, Gestion de l’hôtel
Thank you for your review
par sofiene
Hôtel bien situé, à recommander mais...
Publié le 12 août 2017 sur HotelsNous devions voir un match de football au liberty stadium. Il y avait un mariage à l'hôtel, avec plein d'enfants laissés seuls, ambiance cahotique. Au restaurant la moitié des plats n'étaient pas disponibles ou pas complets, une heure d'attente pour entendre dire celà.
par un voyageur
Publié le 28 sept. 2016 sur Hotels
par un voyageur
Publié le 21 oct. 2024 sur Expedia
..
Commentaires de Gestion de l’hôtel
25 oct. 2024 par Reception , Gestion de l’hôtel
Thank you
par un voyageur
Publié le 18 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 oct. 2024 par Reception , Gestion de l’hôtel
thank you
par un voyageur
Nice hotel
Publié le 17 oct. 2024 sur HotelsNice hotel in a convenient location. Room nice and clean and comfortable.
Commentaires de Gestion de l’hôtel
25 oct. 2024 par Reception , Gestion de l’hôtel
Thank you
par un voyageur
Good location
Publié le 17 oct. 2024 sur HotelsAbove average hotel, stayed a few times for work. Always friendly staff and clean room.
Commentaires de Gestion de l’hôtel
25 oct. 2024 par Reception , Gestion de l’hôtel
Thank you
par un voyageur
Swansea visit
Publié le 13 oct. 2024 sur HotelsFamily friendly and were welcoming of our pet dog
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Niall- Reception Supervisor , Gestion de l’hôtel
Dear Valued Guest,Thank you for taking the time to share your experience regarding your recent visit to Swansea. We are delighted to hear that you found our establishment family-friendly and that we were able to accommodate your pet dog during your stay.At our venue, we strive to create a welcoming environment for all families, including those with furry members. Your positive feedback reinforces our commitment to providing an inclusive and enjoyable experience for every guest.We look forward to welcoming you and your family back in the future!Warm regards,
par un voyageur
Publié le 13 oct. 2024 sur Expedia
Everything was perfect
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Reception , Gestion de l’hôtel
Thank you q
par un voyageur
Very poor experience, wouldn’t recommend.
Publié le 12 oct. 2024 sur HotelsVery poor. The lobby has clearly had an upgrade but is misleading. The room was very tired. Cool shower, very weak no pressure. Couldn’t change the temperature in the room as no thermostat. Breakfast , eggs were like solid plastic and inedible all had clearly not been refreshed for a while and breakfast was packed up half an hour early whilst eating (although was asked if I had had enough to be fair) and breakfast lights turned off which was a poor experience.
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Niall- Reception , Gestion de l’hôtel
Dear Rebecca Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the disappointing experience you encountered, as it is our goal to provide a comfortable and enjoyable environment for all our guests.We appreciate your comments about the lobby upgrade; however, we regret that the condition of your room did not meet your expectations. Your concerns regarding the shower pressure and temperature control are duly noted, and we will address these issues with our maintenance team to ensure improvements are made.Additionally, we are sorry to hear that breakfast did not meet our usual standards. We strive to provide fresh and appetizing options for our guests, and it is concerning to learn that this was not reflected during your visit. We will review our breakfast service procedures to prevent similar occurrences in the future.Your feedback is invaluable in helping us enhance our services, and we hope you will consider giving us another opportunity in the future. Should you choose to return, please feel free to reach out directly so we can ensure a more satisfactory experience.Thank you once again for bringing these matters to our attention.Warm regards,
