Note fondée sur 33 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 août 2024 sur HomeAway
par un voyageur
Summer trip
Publié le 14 août 2024 sur HomeAwayWe enjoyed our stay-home was as advertised. We just didn’t realize it would be a 20 minute drive to get to everything!
par un voyageur
Publié le 10 août 2024 sur HomeAway
Commentaires de Gestion de l’hôtel
28 août 2024 par VrboOwner, Gestion de l’hôtel
Thank you for sharing your feedback with us. Our goal is to continuously improve and provide the best possible experience for all of our guests, and your input is invaluable in helping us achieve that goal. If you would be open to discussing your feedback further, please feel free to reach out to us directly. Thanks again, we hope to have the opportunity to welcome you back and exceed your expectations in the future.
par un voyageur
Publié le 10 août 2024 sur HomeAway
Commentaires de Gestion de l’hôtel
29 août 2024 par VrboOwner, Gestion de l’hôtel
We deeply apologize for the unwanted critters you experienced during your stay. Our local staff did offer to professionally treat the home and when not able, attempted to provide many other avenues to rid the home from pests. We regret that these measures were not effective and that this detracted from your vacation experience. Please know that this has been forwarded to our local operations manager to avoid future complaints. We do hope we will have another chance to host your stay next time.
par un voyageur
Publié le 31 juill. 2024 sur HomeAway
par un voyageur
DCL, MD
Publié le 26 juill. 2024 sur HomeAwayWe had a great time in the woods of Maryland.
par un voyageur
Honest Opinion!
Publié le 13 juin 2024 sur HomeAwayHouse was nice there were issues but I won’t write them on the review. I let the owner know and hopefully that get resolve they stated they would refund me and I’m still waiting for that to happen. Other than that I would give the house a 3. Definitely in a secluded part of deep creek. But the outside needs to be cleaned up with a deep clean there are webs everywhere which makes you not even want to go outside. The hot tub we didn’t use didn’t look to be cleaned.
Commentaires de Gestion de l’hôtel
29 juin 2024 par VrboOwner, Gestion de l’hôtel
Hi, Adrienne, thank you for your review, we appreciate you taking the time to provide us with your valuable feedback.
We will follow up with the appropriate parties regarding your experience to discuss preventative measures and ensure the continued enjoyment of our future guests.
We truly hope we can host you for a more comfortable stay in the future, thank you.
par un voyageur
Stay golden
Publié le 2 avr. 2024 sur HomeAwayQuiet and cozy. Family had a great time!
par un voyageur
Golden A Frame
Publié le 21 oct. 2023 sur HomeAwayPictures of the property mislead me. I’ll own that. We’re a mature couple
And we had higher expectations for the furniture comfort (couches and beds). Worst aspect was the beds. Mattresses were sponge material. You sink into the bed and it was an affront to change position or even roll over on this mattress. We opted to leave early rather than attempt a 2nd night sleeping in the sponge. All that being said … if a young family rented this home, I’m thinking it may be a home run.
Commentaires de Gestion de l’hôtel
5 nov. 2023 par VrboOwner, Gestion de l’hôtel
Hi Gary, thank you for your review. We sincerely apologize for the issues you experienced during your stay, as well as any personal touch you found lacking. Moving forward, our local staff has taken immediate action and addressed your concerns so that we can prevent any further issues in the future. Thank you again for this valuable information as we always welcome the opportunity to improve. We understand how disappointing it was that the home was in this condition upon your arrival. Please
know we strive to provide every guest with a relaxing stay. We hope to have another chance to impress you on a future stay.
par un voyageur
Nice getaway
Publié le 6 oct. 2023 sur HomeAwayThe cabin was small but had everything we needed for a nice weekend. We had some trouble with the code and not being able to re-enter the property but the property management team worked with me to get us in. They were very helpful and I appreciate their patience and knowledge of working through the issue as I was a little stressed about it. We played the games in the lower level. My dog was afraid to use the spiral stairs so we didn’t utilize the upper level and took our pup to the lower level from the outside. The kitchen was stocked with utensils and cookware. We also enjoyed the hot tub and cooked some hot dogs on the grill. We had a nice time here.
Commentaires de Gestion de l’hôtel
6 oct. 2023 par VrboOwner, Gestion de l’hôtel
We are pleased to hear you enjoyed your visit! Thank you so much for taking the time to share your valuable feedback with us. We are sorry for any issues you encountered during your stay. We passed your comments along to our local manager to review and we appreciate guests’ preferences as a means to continually improve. We look forward to hosting your next stay!
