Ratings based on 220 Guest Reviews
Hear it directly from our travellers
2.5 Room cleanliness
2.9 Service & staff
2.6 Room comfort
2.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 14, 2021 on Hotels
Comment from Hotel Management
Mar. 25, 2021 by Marie, Hotel Management
Hi, Nichole! We are sorry to know that you are not fully satisfied with our services. Be assured, we will try our best to make sure your future visits are more comfortable and relaxing. Regards, Marie!
by A traveller
Cheated
Posted Feb. 13, 2021 on HotelsOn our arrival, property was deserted. Sign at desk said “call this number.” Night manager said, “no hot water; go somewhere else; we will refund money.” We called Hotels.com; girl said refund would come; booked us to Rodeway for cost of another room.
After numerous calls to Hotels.com and OYO:
1. No refund.
2. We paid for two rooms and got only one.
3. OYO and Hotels.com both lied to us and both cheated us.
4. I firmly doubt either company will print the truth.
Comment from Hotel Management
Feb. 15, 2021 by Mike, Hotel Management
Something like this should not have happened, John. We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted with our team to take necessary measures so that such issues do not repeat. Regards, Mike
by A traveller
Posted Feb. 10, 2021 on Hotels
Bed bugs, no hot water, no room keys machine was broke waited an hour looking for someone to help me
Comment from Hotel Management
Feb. 13, 2021 by Leo, Hotel Management
Hi, Gayla! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Alex
by A traveller
VERY MUCH UNHAPPY
Posted Feb. 8, 2021 on HotelsDidn't get to stay because of no hot water and didn't even get a message about it so I drove there for nothing.
Comment from Hotel Management
Feb. 9, 2021 by Leo, Hotel Management
Hi, Meryle! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Alex
by A traveller
Posted Jan. 28, 2021 on Hotels
Nice friendly staff room was comfortable just no hot water
Comment from Hotel Management
Jan. 29, 2021 by Joey, Hotel Management
Hi, Matthew. We are sorry to see that you are dissatisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones ahead. Regards, Joey
by A traveller
Posted Jan. 26, 2021 on Expedia
Nothing was liked the property is run down poor lighting. I kept a handgun under my pillow I wasn’t given a key to the room. No security at all. It’s run down hotel. Don’t take children there he’ll adults be wary. Poll is drained with stagnant water. Fear for your life there.
Comment from Hotel Management
Jan. 26, 2021 by Leo, Hotel Management
Hi, we are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Barbara
by A traveller
Posted Jan. 17, 2021 on Hotels
Comment from Hotel Management
Jan. 18, 2021 by Chris, Hotel Management
Hi, Raul! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Christina!
by A traveller
Posted Jan. 12, 2021 on Hotels
Comment from Hotel Management
Jan. 13, 2021 by Chris, Hotel Management
Hi, Melvin! Thanks a lot for staying with us and rating us positively. Looking forward to hosting you soon. Regards, Christina!
by A traveller
Posted Jan. 7, 2021 on Hotels
The stay was good other than that there was no hot water
Comment from Hotel Management
Jan. 14, 2021 by Marie, Hotel Management
Thanks for the positive rating, Holly! We feel thankful to have honest feedback from you. It will help us to a better level of expertise. Have a pleasant day! Regards, Marie!
by A traveller
Posted Dec. 24, 2020
There was no hot water in the room,the back h tub was filthy,the door wouldn't hardly close,the temp of the room was either too hot or too cold! No answer at front desk when tried to call ,went down to talk to someone and noone was at front desk!
Comment from Hotel Management
Dec. 26, 2020 by Marie, Hotel Management
Sorry for the hassle you faced, We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Marie!
