Note fondée sur 301 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,7 Service et personnel
4,4 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 30 août 2024 sur Hotels
As usual great for stopover before a day shopping.
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Claire, Gestion de l’hôtel
Thank you for your great feedback. We hope to welcome you back for some more shopping soon.
par un voyageur
Publié le 25 août 2024 sur Hotels
The staff were friendly and polite and the breakfast was very good. The communal parts of the hotel looked clean and presentable. The bedroom we stayed in however, needed an upgrade it was very dowdy and old fashioned and very dusty. I had to dust the top of the headboard and the lampshades and chair. The toilet was also very badly stained.
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Claire, Gestion de l’hôtel
Thank you for taking the time to leave feedback for us. It is disappointing to hear you were not entirely satisfied with your room, it would help if we knew which room you stayed in. Please if you are staying away and not entirely satisfied with something, mention this to a member of the team whilst there and give them to opportunity to put this right for you or move your room to an alternative room. In which case you may have a more positive memory of your stay.
par un voyageur
Publié le 25 août 2024 sur Expedia
Beautiful building in lovely grounds.
Fantastic staff, great breakfast.
I was very pleased to find a last minute pet friendly booking for the bank holiday Saturday.
why did I not rate this 5 star…On arrival I was informed that my single room was on the top floor (3 flights of stairs) with no lift. Fortunately this was not actually a problem although I am well into may 70s.
The bed however was a problem - I could feel all the springs, so did not have a good nights sleep which was the purpose of breaking my journey. I knew every time one of my fellow ‘attic’ dwellers used the bathroom - the plumbing rumbled very loudly.
I also had to ask for toiletries. Surely standard in a hotel of this class.
I’m sure though if I had had one of the rooms on a lower floor things would have been different.
Management, you need to check the bed in room 14!
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Claire, Gestion de l’hôtel
Thank you for for your feedback. It is only with constructive feedback we are able to see our hotel from the eyes of our guests and keep moving forward.
par un voyageur
Publié le 21 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Claire, Gestion de l’hôtel
Thank you for your rating.
par un voyageur
Publié le 21 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Claire, Gestion de l’hôtel
Thank you for your rating.
par un voyageur
Publié le 20 août 2024 sur Expedia
Friendly staff. Good sized bedroom and Queen bed
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Claire, Gestion de l’hôtel
Thank you for your rating and feedback.
par un voyageur
Publié le 19 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Claire, Gestion de l’hôtel
Thank you for your rating.
par un voyageur
Publié le 18 août 2024 sur Expedia
Staff very polite. Food was outstanding although a little pricey. For us the room we had was superb. Big king size bed, lovely bathroom massive bedroom with loads of space. Breakfast was really good could not fault this hotel a really gem
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Claire, Gestion de l’hôtel
Thank you for your lovely feedback.We hope to have the opportunity to welcome you back before too long.
par un voyageur
Publié le 16 août 2024 sur Expedia
Great value if booked via a portal near stay date. Free upgrade made by hotel which was great. Nice big comfortable room. Very nice professional staff. Pleasant grounds. Dinner and wine very average but ok. Breakfast fine. Outdoor furnishings a bit tired! Overall pleasant quiet stay at a moderate cost.
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Claire, Gestion de l’hôtel
Thank you for your feedback. We have this month had some new outdoor furniture, which you hope you will be able to stay again at a later date and try out.
par un voyageur
Publié le 16 août 2024 sur Expedia
Very good relaxing stay. Very helpful staff
Commentaires de Gestion de l’hôtel
16 août 2024 par Claire, Gestion de l’hôtel
Thank you for your feedback. Delighted to hear you had a very good stay.
