Note fondée sur 952 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,2 Service et personnel
4,0 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Patrice
Enjoy the Double Tree over booking policy
Publié le 19 sept. 2017 sur HotelsCancelation of my reservation. I had to go to a shabby hotel in downtown at 3AM without any compensation.... and for the same rate.
Deplorable
Recommandé
pour Tout le mondepar un voyageur de Bordeaux
Friendly and classy hôtel in the West country
Publié le 24 juill. 2017 sur ExpediaOuyr family room was comfortable, the staff was welcoming. Great breakfast buffet as well.
par André-Ginette de Canada
Excellent choix
Publié le 16 mai 2014 sur HotelsTrès bonne qualité-prix
par un voyageur
Publié le 30 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 juill. 2024 par Claret Rodrigues, Reception Team Member, Gestion de l’hôtel
Dear Stephen,We appreciate your time in evaluating your experience staying at the DoubleTree By Hilton, Swindon.We are overjoyed with the 5-star rating that we obtained. Our goal is to ensure that each guest has a satisfying and pleasant stay.We look forward to having you back soon.Kind Regards,
par un voyageur
Publié le 27 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 juin 2024 par Claret Rodrigues, Gestion de l’hôtel
Dear Karthik,Thank you for taking the time to provide your feedback. We sincerely apologize that your experience with us did not meet your expectations.Customer satisfaction is our top priority.We hope to have the chance to serve you better in the future and to make it right for you.Kind Regards,Best regards,
par un voyageur
Perfect for me
Publié le 25 juin 2024 sur HotelsOne night stay, but everything was great. Easy check in, spacious room, great toiletries. It was handy to have a fridge for my water and wine! I ate in the restaurant in the evening, and a buffet breakfast the next day. Thrre was a large group, I think an overseas coach party, that ate in the restaurant in the evening and it was very noisy, but that's not the hotels fault. All of the staff were really nice, friendly but professional. It’s just off the M4 with easy parking, so not in the centre of Swindon. There is a Londis supermarket just over the road, 2 mins away, so that was handy. Overall a great stay.
Commentaires de Gestion de l’hôtel
26 juin 2024 par cm, Gestion de l’hôtel
Dear Sandra,Thank you for taking the time to share your experience with us. We are thrilled to hear that you enjoyed your one-night stay and found everything to be great, from the easy check-in process and spacious room to the quality toiletries and convenient fridge.We appreciate your understanding regarding the noise from the large group in the restaurant. We strive to ensure a pleasant atmosphere for all our guests and apologize for any inconvenience this may have caused.It's wonderful to know that you found our location convenient, with easy parking and proximity to the M4, as well as the handy Londis supermarket nearby. Your kind words about our staff being nice, friendly, and professional are much appreciated.Thank you once again for your feedback. We look forward to welcoming you back for another great stay in the future.Best regards,Carida Receptionist
par un voyageur
Publié le 23 juin 2024 sur Expedia
The hotel is ok, just off the highway with limited surrounding amenities. You need a car. The staff were bordering on rude. With the exception of Rita who was excellent to deal with. There is a lack of attention to detail. We were provided with dirty towels and no replacement coffee pods or water, unless requested. There is no phone number in the room for reception. The plus a fridge in the room and comfortable beds. There is a function centre in the hotel. The wedding guests were unruly and the hotel staff did not seem able to control the wedding guests. A physical fight occurred with the police called. I also had a payment issue which none of the staff could successful explain or resolve.
Commentaires de Gestion de l’hôtel
25 juin 2024 par Francyla , Gestion de l’hôtel
Dear Tanja,Thank you for your feedback. We apologize for the inconveniences you experienced during your stay, including issues with staff, amenities, and disturbances from wedding guests. We appreciate your kind words about staff and the comfort of the beds and fridge. Your concerns will be addressed with our team to improve our service and guest experience. We are also reviewing the payment issue to ensure resolution.Thank you for bringing these matters to our attention.Kind Regards,Francyla Da Costa Reception
par un voyageur
Publié le 21 juin 2024 sur Expedia
Good basic clean property. Good value for the price.
Commentaires de Gestion de l’hôtel
22 juin 2024 par CM, Gestion de l’hôtel
Dear Diane,Thank you for taking the time to share your feedback. We're delighted to hear that you found our property clean and felt it offered good value for the price. Providing a comfortable and affordable stay is our top priority, and we're glad to see that reflected in your review.We hope to welcome you back soon!Best regards,Carida MonteiroReception
par un voyageur
Publié le 10 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 juin 2024 par lynn, Gestion de l’hôtel
Dear Nadia, Thank you for your review, we hope to welcome you back soon.Kind regards,LynnFront desk
par un voyageur
Publié le 7 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 juin 2024 par Francyla , Gestion de l’hôtel
Dear Andy,Thank you for taking the time to rate your stay with us and for giving us an 8 out of 10! We are pleased to know that you had a positive experience overall.While we're happy you enjoyed your stay, we always strive for excellence and would love to know how we can make your next visit even better. If you have any specific feedback or suggestions, please feel free to share with us.We hope to have the pleasure of welcoming you back soon and providing an even more enjoyable experience.Kind Regards,Francyla Da CostaReception
