Note fondée sur 420 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,7 Service et personnel
4,6 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 7 févr. 2024 sur Hotels
Chambre vraiment petite, pas de bureau
Pas de chausson hors il y a de la moquette
Odeur de renfermée dans la chambre
Service de chambre au minimum
Personne très agréable et serviable
Commentaires de Gestion de l’hôtel
8 févr. 2024 par Adam Whitley - Director of Rooms, Gestion de l’hôtel
Hi there,Thanks so much for the feedback following on from your stay with us recently.My apologies to hear the room was a little small for your needs. We have a selection of rooms available, named in accordance with their size, and all room sizes can be located on Expedia's website also. Whilst our Small rooms are intimate spaces, with a maximum size of 19sqm, these are perfect for a short stay and typically recommended for 1 person. I do hope that outside of this, you enjoyed your time with us. Great to hear that the team on site were friendly and looked after you.Thank you again for the feedback and I hope we have the opportunity to welcome you back to Ace again in the future.Best Wishes
par un voyageur
Publié le 24 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Erika Cacha - Front Office Manager, Gestion de l’hôtel
Hi Craig, Thank you for coming to join us for your stay. We are thrilled to see that you had a flawless experience and hope that we can welcome you back again for another stay soon!Kindest,
par un voyageur
Publié le 22 sept. 2024 sur Expedia
We’ve stayed at many Ace hotels and will continue to - but the room I was assigned this time was terrible. The room itself was fine, but it was directly under the kitchen of Kiln and it is extremely loud. I was awake until 12:30 when the final clean down was done and staff had left. That room should not be used unless a last resort and definitely should make the person staying aware of noise
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Erika Cacha - Front Office Manager, Gestion de l’hôtel
Hi Kahrissa,Thank you for taking the time to share your feedback, and I truly appreciate your loyalty to Ace Hotels. I'm really sorry to hear about the noise disturbance you experienced during your stay. I completely understand how frustrating that must have been, and your comments about the room placement are valid.I’ll make sure our team is aware of this issue so we can avoid similar situations in the future, and we’ll definitely take extra care in communicating any potential noise concerns to guests.We hope to make your next stay much more comfortable and enjoyable.Kindest,
par un voyageur
Publié le 20 sept. 2024 sur Wotif
Very clean and situated in a quiet area with great dining options within the hotel and lots of other dining options close by.
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Erika Cacha - Front Office Manager, Gestion de l’hôtel
Hi Julie, Thank you for your kind feedback! We’re glad to hear you enjoyed the cleanliness of the hotel and the quiet surroundings. It's great to know that you appreciated the dining options both within the hotel and nearby.We hope to welcome you back for another relaxing stay soon!Kindest,
par un voyageur
Publié le 17 sept. 2024 sur Hotels
1. No table; 2 The toilet smells bad; 3. The ironing board is difficult to take out
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Adam Whitley - Director of Rooms, Ace Sydney, Gestion de l’hôtel
Hi There,Thanks so much for the feedback following on from your stay with us. Sorry to hear that the room was without a table. A work desk is standard in all Medium Plus, Large and Suites, and on request in our Small, Accessible and Medium Rooms.Our Reception team are always on hand to assist if ever needed. Whilst I expect all our rooms to be perfectly presented, should nay issues crop up then there is always a member of the team on hand to assist.Thank you again for the feedback.Best Wishes,
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Messed up our booking and we were downgraded. So it just ruined my experience.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Adam Whitley - Director of Rooms, Ace Sydney, Gestion de l’hôtel
Hi Phillip,Thank you for the feedback following on from your stay with us last weekend.My sincerest apologies for the amendment to your room for the night. I will reach out to your directly to discuss further.Thank you again for the feedback Phillip.Best Wishes,
par un voyageur
Publié le 8 sept. 2024 sur Lastminute
A great stay in Sydney, the cocktail bar and restaurant on the top floor is amazing!
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Adam Whitley - Director of Rooms, Gestion de l’hôtel
Hi Amber,Thanks for the great feedback! Wonderful to hear that you enjoyed our food and beverage options.We look forward to welcoming you back again soon.Best Wishes,
par un voyageur
Publié le 7 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Adam Whitley - Director of Rooms, Gestion de l’hôtel
Thanks for the 5/5 Danielle! See you back at Ace again next time.Best Wishes,
par un voyageur
Publié le 6 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Adam Whitley - Director of Rooms, Ace Sydney, Gestion de l’hôtel
Thanks for the 4/5 rating Scarlette! We look forward to welcoming you back again next time, and seeing that 4/5 raise to a 5/5! Best Wishes
par un voyageur
Publié le 6 sept. 2024 sur Expedia
Good location -.
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Adam Whitley - Director of Rooms, Ace Sydney, Gestion de l’hôtel
Hi Jeremy,Thanks for the 4/5 rating! Great to hear the hotel location worked well for your needs.We look forward to welcoming you back again soon.Best Wishes
