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Peppers The Hills Lodge

4.5 star property
4.5-star luxury hotel in Castle Hill

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Photo gallery for Peppers The Hills Lodge

Outdoor banquet area
Superior Room, 1 Queen Bed
Superior Room, 1 Queen Bed | Water view
Garden view
Front of property - evening/night

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Bar
  • Parking included
  • Breakfast available
  • 24/7 front desk

Explore the area

Map
1 Salisbury Rd (Cnr Windsor Rd), Castle Hill, NSW, 2154
  • Norwest Business Park
    ‪1 min walk‬
  • Hillsong Church
    ‪19 min walk‬
  • Norwest Private Hospital
    ‪5 min drive‬
  • Sydney, NSW (SYD-Kingsford Smith Intl.)
    ‪53 min drive‬

Room options

View all photos for Suite (Lodge)

Suite (Lodge)

Suite (Lodge)

  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room (Bath & Balcony)

Superior Room (Bath & Balcony)

Superior Room (Bath & Balcony)

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, Multiple Beds

Premium Room, Multiple Beds

Premium Room, Multiple Beds

  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Premium Room, 1 Queen Bed

Premium Room, 1 Queen Bed

Premium Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

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About the area

Sydney

Castle Hill stay.Within a 10-minute walk of this Castle Hill hotel, you'll find Norwest Business Park and Hills Super Centre. Also, Museums Discovery Centre is within half a mile (1 km) and Castle Hill Country Club is within 2 miles (3 km).

What's nearby

  • Norwest Business Park - 1 min walk - 0.2 km
  • Hillsong Church - 19 min walk - 1.6 km
  • Bella Vista Farm - 3 min drive - 2.8 km
  • Norwest Private Hospital - 5 min drive - 4.7 km
  • Westmead Hospital - 13 min drive - 12.8 km

Getting around

  • Sydney Marayong Station - 8 min drive
  • Norwest Station - 15 min walk
  • Sydney Airport (SYD) - 53 min drive

Restaurants

  • ‪Castle Hill Tavern - ‬8 min walk
  • ‪Whispers Restaurant - ‬8 min walk
  • ‪Beanmeister Cafe - ‬9 min walk
  • ‪Subway - ‬10 min walk
  • ‪Il Lago - ‬14 min walk

About this property

Peppers The Hills Lodge

4.5-star luxury hotel in Castle Hill
Peppers The Hills Lodge offers its guests a full-service spa, a fitness center, and a seasonal outdoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Event space at this hotel measures 1938 square feet (180 square meters) and includes a conference center. The luxury Peppers The Hills Lodge also features a terrace, a garden, and laundry facilities. Self parking is free.

This Tudor Sydney hotel is smoke free.

  • 1 building
  • 97 guestrooms or units
  • 5 levels
  • Meeting rooms
  • 1938 sq ft of conference space
  • 180 sq m of conference space
  • Built in 1984
  • Poolside lounge chairs
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Terrace
  • Garden
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Peppers The Hills Lodge offers 97 air-conditioned accommodations with laptop-compatible safes and slippers. Pillowtop beds feature premium bedding. 55-inch LCD televisions come with premium satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Sydney hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

The onsite spa has 7 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is open select days.

Languages

English

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Property amenities

Family friendly

  • Crib (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; AUD 15 to 50 per person
  • A bar/lounge
  • A restaurant

Things to do

  • 18-hole adjacent golf course
  • Full-service spa
  • Gym
  • Seasonal outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • 55-inch LCD TV with premium cable/satellite channels

Bedroom

  • Blackout drapes
  • Crib (surcharge)
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • Electric kettle
  • Limited room service
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Cribs (infant beds) are available for AUD 20.0 per night.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 15 to 50 per person
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 20.0 per night
  • Credit card charges are subject to a surcharge of 1.4 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, and Barclaycard. Cash is not accepted. 
    Cashless payment methods are available for all transactions.

We should mention

  • The seasonal pool will open in October and close in March.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Grand Mercure Hills
Grand Mercure Hills Castle Hill
Grand Mercure Hills Lodge
Grand Mercure Hills Lodge Castle Hill
Hills Lodge Grand Mercure
Mercure Hills Lodge
Mercure Lodge

Peppers The Hills Lodge Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 605 out of 918 reviews
Rating 8 - Good. 244 out of 918 reviews
Rating 6 - Okay. 53 out of 918 reviews
Rating 4 - Poor. 7 out of 918 reviews
Rating 2 - Terrible. 9 out of 918 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Justin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Cary

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are comfortable and the staff is very helpful and polite.Restaurant has good food, but the menu isn't extensive
Stayed 1 night in Jan 2025

10/10 Excellent

Jason

Stayed 2 nights in Dec 2024

10/10 Excellent

Imogen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Martin

Stayed 3 nights in Nov 2024

10/10 Excellent

Jason

Stayed 2 nights in Nov 2024

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, quiet surroundings terrific stopover when visiting or driving through Sydney
Stayed 1 night in Nov 2024

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient
Stayed 3 nights in Nov 2024

6/10 Okay

Jennifer

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I stayed at the Hills Lodge partly for a work function at Norwest Business Park. The hotel is quaint and the room was okay, very clean but well and truly outdated. The service was absolutely disappointing. Ordered room service for a late breakfast and after an hour, I called to see where it was and was told it was missed because they were so busy. I decided to walk up and then eat at the restaurant, which was almost entirely empty and I wasn’t allowed to sit down at a table at the restaurant as I wasn’t having high tea and had to eat by the bar with only lounge chairs, even though there were at least 10 empty tables! I declined and found myself a restaurant down the road. Staff were always polite, just terribly unhelpful.
Stayed 2 nights in Nov 2024

10/10 Excellent

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 2 nights in Nov 2024

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious room
Stayed 2 nights in Nov 2024

10/10 Excellent

Zoe Samantha

Travelled with group
Such a lovely and suburban hotel. The staff are friendly and welcoming and makes sure our stay in Sydney was comfortable. Would recommend!
Stayed 1 night in Nov 2024

10/10 Excellent

Amelia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great trip really enjoyed the accomadation
Stayed 1 night in Nov 2024

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole place was amazing from the foyer to the rooms
Stayed 2 nights in Nov 2024

10/10 Excellent

Nalda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
The staff were very welcoming and so helpful. Our room was spacious, well appointed, clean and comfortable. The rooms were large with up to date decor. It was very quiet. There was plenty of complimentary parking. I would definitely stay here again if in the area.
Stayed 1 night in Nov 2024

8/10 Good

John

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2024

10/10 Excellent

Ann Stacia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property.....convenient, clean, spacious rooms, welcoming staff.
Stayed 1 night in Oct 2024

10/10 Excellent

Monique

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and comfortable accommodation with lovely dining room and ev charging available
Stayed 1 night in Oct 2024

10/10 Excellent

Jocelyn

Stayed 1 night in Oct 2024

10/10 Excellent

Tony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restraunt manager Jenny, she was super special for us.
Stayed 2 nights in Oct 2024

8/10 Good

Maureen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful area
Stayed 2 nights in Sep 2024

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Buffet breakfast could be better
Stayed 1 night in Oct 2024

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, loved our stay.
Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024